We have visited The Cromwell on several occasions and have previously awarded a well deserved 4/5 for food and we're proud to show off our local to our mates. We called in for food the other evening with some friends and noticed the blackboard outside that currently reads "new look, new menu, new Chef" or something similar, as The Inn has had an external make over and looks smart. "Great" we thought.... However we were disappointed as it just wasn't as good.
The staff seemed a bit grumpy and tired and got our drinks order wrong. The menus are now on paper and you have to queue up at the bar to order food. Despite the bar staff keying our order into the computer it arrived incomplete (server did apologise lots and put it right straightaway). Our food was OK and reasonably priced but didn't seem as creative or as tasty as our previous visits, the veg for example was slightly under cooked.
We didn't stay for desert as we forgot it wasn't table service and then didn't want to queue up at the bar again. The desert menu also didn't look as good as we remembered. (Opportunity missed here!).
Hopefully these are just teething problems of the new team as we will be sorry if we have to choose an alterative eatery to be our preferred local. Will give it another go soon in case this was an off day.
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