We have stayed at Northcote many times, and have always enjoyed our stay. Sadly this time we had some footwear stolen. We notified the hotel as soon as we realised this and then sent subsequent emails once we had returned home. We receive one email back (after a week as the manager was on holiday) basically says that it was not their responsibility and there was nothing they could do. We felt that this was an unacceptable response from any hotel lt alone one that has been given such good ratings for its customer service. We have sent a response but after 3 weeks have receive nothing from them. We have been left bitterly disappointed with their quality of service and the outcome of the theft (ironically the police have shown more care and consideration than the hotel). We expected far more from Northcote, not only has the response been poor, but they have made no efforts to prevent this from happening again in the future to other guests.
So although we enjoyed the stay, watch out for your things, they may get taken and if they do expect no support from Northcote.
- Official Description (provided by the hotel):
- 3 AA red starts, 2 AA Rosettes, AA notable wine list and 'Devon Venue' in the Westcountry Wedding Awards. Northcote manor is a cherished Country House Hotel set in the foothills of Exmoor National Park, Enjoy sweeping views over the Taw Valley, sundowners on the sun terrace and cream teas on the lawn or in front of crackling log fires. The perfect wedding venue or conference. ... more less
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- Also Known As:
- Northcote Manor Umberleigh
- Northcote Manor Hotel Umberleigh
- Northcote Manor Country House Hotel Burrington, Devon, England