We bought a two night KGB voucher during August holiday. When we arrived14.40 ( 20 mins before checkin) we was greeted by 'one of the owners' who was rude and abrupt. We was asked to go away for two hours as the room was not ready. We returned later to be taken by a lady to a room where the bed was not made, the carpet was still very damp from having to be cleaned, no tv and cobwebs on the windows. We was offered a complimentary bottle of wine which we declined. After asking to be upgraded to a room with a tv and a floor that wasn't wet, we were taken to a very spacious room with two double beds. Which at first inspection was very happy with. After being in the room for five minutes we noticed the cobwebs were still present, along with someone else's mascara on the pillow case. We then noticed this time we had a tv but no bathroom!!! We had to share a very outdated toilet with a shower (which was a tray and curtain) with other residents in the cottage (not the castle).
I decided not to bother re-complaining as we were going to be moved to the bridal suite as we could only stay in this room for one night. I did offer to pay to be upgraded and was told we would have have to pay £170, (using the other rooms as evidence) I thought this very expensive.
We did not understand why we wasn't put in a more updated room, as far as we could see there wasn't many people staying here. In the end we stayed one night and dared not risk a second!!!
- Official Description (provided by the hotel):
- Welcome to Bickleigh Castle Romance and History in Union.Situated on the Devon and Somerset border, in rolling countryside within its 30 acre Estate, it’s hard to believe it is just minutes away from Junction 27 and Tiverton Parkway train station.Bickleigh Castle is not only a gorgeous Devon wedding venue, it also caters for conferences and seminars and offers Bed and Breakfast accommodation throughout the year in its romantic buildings and traditional, thatched cottages.This fabulous wedding Castle also offers exclusive use for a get together with friends and family, birthday parties, private dining, anniversaries, retirement parties or reunions. Bickleigh Castle offers you the unique and magical experience of living with your guests in a 11th Century castle.Enter through the 17th Century, Italian wrought Iron Gates to discover the romantic and fascinating history that abounds in this magnificent 11th Century Castle and it's Estate, through which the River Exe also winds its way.Within the moated grounds, Bickleighs’ 6th Century Chapel stands today as it did all those years ago, probably the oldest building in the County and where, our married couples receive their blessing.This listed Grade One Castle exudes a rich and intimate atmosphere with its history echoed in its wonderful romantic heritage, regal Great Hall and elegant Tudor Bridal Suite. ... more less
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- Also Known As:
- Bickleigh Castle Hotel Bickleigh
- Bickleigh Castle Devon