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“Very comfortable hotel which could be excellent with a few service improvements”

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Fermain Valley Hotel
Ranked #6 of 19 Hotels in St Peter Port
Certificate of Excellence
Reviewed May 9, 2010

We stayed for 5 nights incorporating the gourment break package which apparantly is no longer available. This is a shame because the food at the hotel was very good and plentiful, particularly in the Palm Court restaurant. We liked the location - you can walk along the cliffs (50 mins) or the road (25 mins) to St Peter Port but some may find it too hilly and in that case a car is definitely recommended. We would suggest hiring a car for a couple of days in any case to explore the island as buses aren't that frequent. We would also highly recommend the boat trips to Sark and Herm. On a warm suuny day at Herm you could imagine youself in the Indian Ocean - the beaches were fabulous.

We stayed in a Gold Valley sea view room which had a spacious balcony and overlooked the attractive terrace and gardens.The room was modern and comfortable although not large (very small bath) with good beds. The hotel has good amenities - pool, sauna, two cozy lounges with books and games and free internet and the cinema was a an unusual touch although we didn't use it and the films available were not very up to date. However, the service lets the hotel down. Making a reservation was very difficult as neither my emails or phone calls were responded to. I only perservered because of the good reviews on this site. In the brasserie we had to find staff to take our order on several occasions. House keeping found it impossible to replenish our tea tray almost every day. And because the gourmet package has now been discontinued there was a lot of confusion at check out with duplicate charges which they then started us quizzing us over, eg who exactly had served us at dinner 5 nights ago and which bottle of wine had we had which we felt was a bit unreasonable. The exception was the Palm Court restaurant where the service was impeccable.

We were told that the owner had just purchased the hotel further down the cliff and was planning on extending the Fermain to include a spa, fitness centre etc for 2011. With these extra facilities and an improvement to the service this could be a truely fantastic place to say.

  • Stayed: May 2010, traveled as a couple
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1  Thank Jasmine101Surrey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichaelCP, General Manager at Fermain Valley Hotel, responded to this reviewResponded May 18, 2010

Dear Jasmine

Thank you very much for your review. We were very happy to hear that you enjoyed your holiday with us. I will endeavor to address the service issues that you have mentioned, and indeed hope that on your next visit, these will be resolved and am sorry that they occurred.
I hope you had a comfortable journey home, and look forward to welcoming you both back on another occaison.

Kind Regards

Michael Conrad-Pickles
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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645 - 651 of 738 reviews

Reviewed April 29, 2010

A really picturesque location with wonderful sea views. Food was great and all the staff were friendly and helpful.

  • Stayed: April 2010, traveled with family
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Thank aquiney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 12, 2010

We have just returned from spending a few relaxing days at the this 4 star hotel. The room, facilities and above all, the location is excellent.
However on the first night we arrived fairly tired from travelling all day we decided to have dinner in the Brasserie and booked a table for 8.00pm midweek. On entering the Brasseris there were only 3 other couples seated so thought we would be served reasonably quickly. However, we had to ask for a jug of water 3 times, the wine menu 2 or 3 times and although our starter arrived after 25 minutes (minus the wine and water still at this stage) our main meal took another hour!!

We gave the Brasserie another chance and booked in again only to find the service the same. Also the staff in the evening seemed totally untrained and unable to execute the simplist orders. It was not all that relaxing either as all the time cutlery would be dropped on the stone floor.

It is a shame as this is a lovely hotel and has obviously had a lot of money spent on it, but falls down on the lack of service in the Brasserie. This is seems to be the poor relation to the main restaurant and it showed.

  • Stayed: April 2010, traveled as a couple
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1  Thank valerieEssex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichaelCP, General Manager at Fermain Valley Hotel, responded to this reviewResponded April 14, 2010

Dear Guest,

Thank you for your recent review. I am happy to hear you had a comfortable stay with us, though am sorry to hear about the service in the Brasserie. All the staff are on a continuous training programme, and I will take your experience to enhance more training requirements within this area.
We hope to welcome you back to Guernsey once again in the future.

Kind Regards

Michael Conrad-Pickles
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 27, 2010

Went to the Fermain Valley for a special birthday, and it didn't disappoint. It was a bit pricey, and perhaps the gold room with sea view could have been a big larger considering the price, but you do have the rest of the hotel at your disposal so it's not as if you're caged in. The different lounges were very nice places to be, as was the library (with a wide selection of different books - including lots of cookbooks, just up my street!). Food was pretty good, and that's coming from a devoted foodie. Had the gourmand menu on the Saturday night in the Palm Court, and although it didn't quite match up to the one I'd had a Rick Stein's seafood restaurant the week before, it was pretty special.

Grounds were lovely, and I did make the short walk down to the beach and back which was peaceful if pebbley, even in a blustery March. Looked like a very nice cafe down there too, not that I had a chance to try it.. It's a bit of steep climb back up to the hotel though. Never managed to make it to the Cinema unfortunately, but I was in the pool every day, and never saw anyone else in there except my partner - bliss.

Overall the stay was very relaxing, staff were attentive but not overbearing, and accommodating when my partner didn't feel so great. I'd be more than happy to go back, and to recommend it to others.

  • Stayed: March 2010, traveled as a couple
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2  Thank richpb7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichaelCP, General Manager at Fermain Valley Hotel, responded to this reviewResponded April 7, 2010

Dear Guest,

Thank you very much for your kind review, the team will be delighted with your comments. We look forward to welcoming you back to Fermain Valley in the future

Kind Regards

Michael Conrad-Pickles
General Manager

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Reviewed March 21, 2010

We stayed here for my birthday and I have to say we loved every moment of it. The hotel is lovely , this staff are attentive ,nothing is too much trouble .Everywhere in the hotel is clean and very well kept . I could go on but if you ever go to Guernsey I would definately suggest you look at the Fermain Valley hotel.

  • Stayed: March 2010, traveled as a couple
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Thank george124
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichaelCP, General Manager at Fermain Valley Hotel, responded to this reviewResponded April 7, 2010

Dear Guest,

Thank you for your kind review. We were very happy to hear that you enjoyed your stay with us. We very much look forward to welcoming you to Fermain Valley in the future

Kind Regards

Michael Conrad-Pickles
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 4, 2010

I booked a two night break as a surprise for my partner's 50th birthday. It had been recommended to me by friends who live on Guernsey and are used to the finer things in life so I trusted their judgement - I was certainly not disappointed! The hotel is in a fantastic location at the head of a wooded valley leading to a picturesque bay, yet only a mile or so from St Peter Port (or around 40 minutes via the scenic cliff path). From the moment we were picked up by the hotel's courtesy car at the airport, we were treated by extremely friendly staff at all times - nothing was too much trouble - and we really appreciated being allowed to have our room from mid-morning on the day of arrival right through to late afternoon on the day we left rather than having to check out before lunch. We stayed in a Gold Room with balcony and sea view which was certainly well worth the extra cost. The room was pristine with a really comfortable bed, good tea making facilities and a much appreciated decanter of sherry - what a nice touch. The indoor swimming pool was larger than expected with a sauna nearby and spotless changing rooms. The highlight of the stay, however, was the "gourmand menu" dinner in the Palm Court restaurant. My partner and I have dined at The Fat Duck and other Michelin starred restaurants and we can honestly say that the cuisine was on a par with these - well done Christophe! Having stayed in a somewhat chilly January, we can only imagine what it would be like to sit out on our balcony on a balmy summer's evening overlooking the sparkling sea - we definitely plan to find out sometime!

  • Stayed: January 2010, traveled as a couple
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3  Thank WestSussexPiglet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichaelCP, General Manager at Fermain Valley Hotel, responded to this reviewResponded February 8, 2010

Dear Guest,

Thank you for your kind review and I was very glad to hear of your enjoayable stay. We look forward to welsoming you back to the Fermain Valley in the summer.

Kind Regards

Michael Conrad-Pickles
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 24, 2010

We stayed here for a week and couldn't find fault with any aspect of the hotel. Before arriving they sent an e-mail offering courtesy transport to and from the airport (the manager drove us in his own car) and help with car hire etc....
The room ,14, was just as described, and was well maintained throughout our visit. As we both brought laptops etc... we found we were short of sockets and again we were immediately given an extension lead.
The lounges were cosy with log fire and a variety of newspapers and there is a very well equipped library and 2 computers for visitor use with high speed broadband,
The brasserie offered a very wide selection of dishes with huge portions at very reasonable prices. The staff also offered advice o local restaurants to add variety to our stay.
The swimming pool is small but well heated and there is a cinema where one can watch wide screen DVDs.
The locality is good for the cliff top walk and only minutes from St Peter Port by car.
All the staff are extremely helpful, courteous and cheerful .
We would definitely recoomend this high quality hotel

  • Stayed: January 2010, traveled as a couple
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2  Thank Martinside
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichaelCP, General Manager at Fermain Valley Hotel, responded to this reviewResponded January 27, 2010

Dear Guest,

Thank you very much for your kind review. We were very happy to hear that you enjoyed your stay with us, and look forward to welcoming you back in the future

Kind Regards

Michael Conrad-Pickles
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fermain Valley Hotel

Address: Fermain Lane, St Peter Port GY1 1ZZ
Location: United Kingdom > Channel Islands > Guernsey > St Peter Port
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Luxury Hotel in St Peter Port
#4 Family Hotel in St Peter Port
#4 Romantic Hotel in St Peter Port
#7 Business Hotel in St Peter Port
Price Range: $124 - $239 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Fermain Valley Hotel 4*
Number of rooms: 45
Official Description (provided by the hotel):
Fermain Valley has 2 dining options both recently refurbished - the 2 AA Rosette Ocean Restaurant and the sophisticated Rock Garden Steak House and Cocktail bar. Both offer a relaxed atmosphere, sensational food at great value, with exceptional service. Ocean offers a decked area for al fresco dining with superb views out over Fermain Valley to sea and neighbouring Channel Islands. The hotel also offers quiet, cozy lounges to relax in after dinner, a private cinema for guest use, an indoor-heated swimming pool and sauna. There is wireless broadband access throughout the hotel. The Fermain Hotel is renowned for its warm and friendly welcome. ... more   less 
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Also Known As:
Hotel Fermain Valley
Fermain Valley Hotel Guernsey/St Peter Port, UK

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