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“Don't tell anyone the Secret”

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Fermain Valley Hotel
Ranked #6 of 19 Hotels in St Peter Port
Certificate of Excellence
Reviewed March 6, 2013

We booked our trip through Condor breaks for four nights bed and breakfast sailing from Portsmouth and returning to Poole. The ferry experience coming over was excellent. The hotel looked beautiful on arrival with lovely flowers and gardens outside and a magnificent view of the sea. Booking in was seamless and we quickly settled into our room No. 23. Beautiful boutique style decor and fab Elemis toiletries in our En Suite. Everything you could possibly want in a room with beautiful views also. The swimming pool area is a pleasure to use and the Sauna too. Breakfast is a vast array of cold foods and also a full selection of cooked food. I would personally recommend the Cumberland sausage, bacon and fried egg. This hotel is a little gem tucked away near St. Peter Port which is wonderful shopping and eating district. We would recommend Mora Restaurant and Grill on the Esplanade in St. P. P.Try the tapas especially the calamari! Will definitely come back here and recommend it to friends.

  • Stayed: March 2013, traveled as a couple
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1  Thank 82LAW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management F, General Manager at Fermain Valley Hotel, responded to this reviewResponded March 11, 2013

Dear 82LAW,
Thank you for the positive review of The Fermain Valley Hotel. I want you to know that we appreciate your comments. The location is one of many assets of the hotel. The breath taking views of the valley stretch beyond to the sea and neighbouring islands. The Valley Restaurant at the hotel has just recently undergone renovations and the Chef has launched new menus. We would recommend trying it out during your next stay with us. We want you to know that we value you as our guest, and will continue to work hard to earn your business.
Many thanks,
Robert Steen

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531 - 537 of 739 reviews

Reviewed March 4, 2013

The Fermain Valley Hotel was originally recommended to us by friends who are residents of Guernsey and we have returned for 4 subsequent visits.
We usually book our visit through Condor Ferries so I suppose we are actually 'Package Tourists' but not that we notice from the attention and friendly service given by the staff who always have time for a chat or to give local advice when needed.
We usually have a room with a balcolny from which we can sea-gaze and on a clear day, normally plenty of these, Jersey can be clearly seen.
The room and en-suite are spotless and comfortable as are all the public rooms and with the choice of lounges and a library, a room to suit one's mood can always be found.
The breakfast and Valley Restaurant meals are excellent both for enjoyment and value, we haven't tried the Rock Garden yet, perhaps we shall in September on our next visit.
We understand from our 'spies' in Guernsey that the Valley Restaurant has recently been revamped, can't wait to savour this.
However, our last visit in late April 2012 allowed the hotel Staff, especially Sara, to really shine. Our return ferry was cancelled due to bad weather, two days in succession, and Sara's energy in accommodating us for those extra nights has to be applauded.
All in all this hotel makes the enjoyable experience that is Guernsey into something quite special.

Room Tip: It's worth getting a room with a sea view.
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  • Stayed: April 2012, traveled as a couple
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1  Thank John G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management F, General Manager at Fermain Valley Hotel, responded to this reviewResponded March 7, 2013

Dear John,
We are delighted you enjoyed your stay with us and thank you for the feedback! It is wonderful to hear from our valued repeat customers. We greatly appreciate your recognition of our Reception Manager Sara, she's an invaluable member of the Fermain Valley team. You've been informed correctly, The Valley Restaurant has been refreshed for the new season together with restaurant menus that have been redesigned to even better showcase the local produce and our chefs skills. We look forward to welcoming you again soon!

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Reviewed February 25, 2013

Yes, this hotel is of a high standard and in a great location. Very close to Fermain Bay,just a few minuets walk away,you could spend a happy hour or so reading and just listening to the sea, or take the cliff walk and enjoy the views.It takes about 50 minuets to walk into St Peter Port.
The hotel has a lovely location with many sun traps outdoors.The food was of high standard, try the Full English Breakfast and you will not have to eat untill evening.The rooms were comfortable and very clean, we had a balcony over looking the grounds and the sea was in view.We took advantage of the cinima in the Corporate Building and enjoyed the leather seating with a bottle of wine all to ourselfs. We only had to pay for the wine but popcorn was on offer.
The staff were all very helpful and friendly.
Without a doubt,I would highly recoment this hotel and will be going back.

  • Stayed: February 2013, traveled with family
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1  Thank john w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management F, General Manager at Fermain Valley Hotel, responded to this reviewResponded February 28, 2013

Dear John W -
I would like to personally thank you for taking the time to write your comments, and to give us this positive review. Our staff are very much dedicated to providing exceptional customer service for every guest, every time.
Thank you again, and we look forward to serving you again soon.
Best regards,
Robert

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Reviewed February 25, 2013

We took my mother-in-law back here for her 80th birthday - she originally went there for her honeymoon (husband since passed away). We were really impressed by the hotel and in particular the management/level of attention we were paid. The staff bent over backwards to help my mother-in-law and make her stay relaxing. She has serious allergies and at each meal staff had already marked her choices on the menu. There were 10 of us in all ranging from 12 to 80, we all enjoyed it. We have a private cinema showing of Casablanca which everyone enjoyed - an excellent atmosphere. The pool, changing rooms and sauna were CLEAN - wonderful.

  • Stayed: December 2012, traveled with family
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1  Thank BritOnATripAway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management F, General Manager at Fermain Valley Hotel, responded to this reviewResponded February 28, 2013

Dear BritOnATripAway,
Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests expect. Thank you again, and we look forward to seeing you on your next trip to Guernsey!
Many thanks,
Robert

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Reviewed February 25, 2013

We came here for a break, hubby, myself and our 10 year old for a half term break and to visit friends on the island.
The hotel was lovely, well deserved it's 4 stars. Our room was spotless and very nicely decoated, huge bed (and camp bed for son) and lovelt bathroom. The view over the bay was stunning, more than we expected. The indoor pool was heated to a comfortable warm temperature and m son loved it, the sauna was a welcome retreat for the both of us!
The Brasserie in the evening was good value and the service good. There was a small group of businessmen eating there at 8pm and one of them who seemed to be the host used the 'F' word a dozen times very loudly in his conversation and this was ignored despite us and another couple with children complaining.
The only negative aspect which slightly spoilt our holiday was despite our beautiful room there was no double glazing in it, we had storm force 5 winds on 2 nights and this hotel is very exposed high up on the cliffs and the sound was quite frighteing and did keep us awake. The first night my husband was roaming around the hotel at 03.45 trying to find someone as next doors balcony french doors were banging as it was windy and they weren't secured, again we were lierally awake ALL that night. He coulbn't find any staff at all which made us wonder what if there had been an emergeny as all the phone lines to reception told us no one was available!
The reception were excellent the next morning and wentand shut the door, it ws obvious that who ever they said was staying in the room ws certainly not there on that night!
Would have appreciated one night's accomodtion being deducted from the bill but alas....
Breakfast was also excellent but service very slow.

Room Tip: facing the front you get the view, but and the hotel outside lights could keep you awake if you like...
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  • Stayed: February 2013, traveled with family
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Thank ShereeH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management F, General Manager at Fermain Valley Hotel, responded to this reviewResponded February 27, 2013

Dear ShereeH - Thank you for taking the time to share your experience at Fermain Valley Hotel. I am glad you enjoyed the hotel and its surrounding area. Many say Fermain Valley is the most beautiful valley in Guernsey. Please accept my apologies for the inconveninece caused by the noise from the balcony door. There is always a Night Manager on duty to look after all guests 24 hours a day. I will raise this issue with the Management Team and investigate further with an aim to improve in the future. Many thanks.

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Reviewed January 23, 2013

We have spent many weeks in this great hotel. This is the best 4 star hotel you can get in guernsey( I have seen them all). The hotel is not right on the best but within walking distance. Everything about this hotel is high standard. The room furniture,the breakfast and the staff of course. The swimming pool is on the small size but will do. The hotel is divided into 2 main sections: the venue and the main hotel. The venue is about 3-4 minutes walk ( up hill ) from the main hotel. I found the rooms in the venue are much quieter. However, you to walk back to the main hotel for your breakfast and the pool. We have used the restaurant for evening meal as well, the food were fantastic. The hotel runs a free shuttle bus to the city centre and airport. It is about 10-15 minutes drive from the airport and 5-10 minutes from St Peter's. The main car park can be busy in the evenings but there is always a place to park in the venue. The hotel staff were so polite and helpful. This hotel is built on a hill so there are so many stairs and uphill walk in case you have some difficulties. We have stayed in this hotel ( both as couple and single) for a total period of six weeks. We have tried other hotels: this is the best.

Room Tip: Choose 2nd floor for better sea view. Choose the venue for quieter rooms
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  • Stayed: November 2012, traveled as a couple
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3  Thank Villa57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management F, General Manager at Fermain Valley Hotel, responded to this reviewResponded February 19, 2013

Dear Villa57 - Thank you so much for your review. I am so pleased you enjoyed your recent stay at The Fermain Valley Hotel. We hope you travel to Guernsey again soon and be sure to let us know when you're coming so we can reserve you your favourite room.

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Reviewed December 22, 2012

We took advantage of the Quidsin offer and had a fantastic time from being greeted by the reception staff to checking out. The weather was awful but we started our stay with a glass of complimentary champagne which certainly made the day more cheerful. We were shown to our silver room which was stunning with lovely decoration and many thoughtful extras including gorgeous Elemis products and local fudge! We decided to have afternoon tea in the lounge which was so cosy with sumptuous settees and open fire, fantastic for such an awful day, the homemade scones and Guernsey cream were the best we had ever tasted and we settled in to read books we had chosen from the hotel library. Dinner was an absolute treat, with the pigeon main course and sloe gin jelly and meringue desert being the highlight. Throughout service was attentive. We topped the evening off by with our complimentary cocktails. We slept fantastically in a very comfortable bed and awoke refreshed ready for breakfast, which was great quality. All in all we cannot fault our stay and will certainly visit again.

  • Stayed: December 2012, traveled as a couple
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1  Thank Neenalep
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management F, General Manager at Fermain Valley Hotel, responded to this reviewResponded February 19, 2013

Dear Neenalep, Thank you for your amazing comment. It is our goal to completely satisfy our guests on every stay and it makes me proud to hear whenever we succeed to do so. We can't wait to welcome you back!

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Additional Information about Fermain Valley Hotel

Address: Fermain Lane, St Peter Port GY1 1ZZ
Location: United Kingdom > Channel Islands > Guernsey > St Peter Port
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Luxury Hotel in St Peter Port
#4 Family Hotel in St Peter Port
#4 Romantic Hotel in St Peter Port
#7 Business Hotel in St Peter Port
Price Range: $122 - $217 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Fermain Valley Hotel 4*
Number of rooms: 45
Official Description (provided by the hotel):
Fermain Valley has 2 dining options both recently refurbished - the 2 AA Rosette Ocean Restaurant and the sophisticated Rock Garden Steak House and Cocktail bar. Both offer a relaxed atmosphere, sensational food at great value, with exceptional service. Ocean offers a decked area for al fresco dining with superb views out over Fermain Valley to sea and neighbouring Channel Islands. The hotel also offers quiet, cozy lounges to relax in after dinner, a private cinema for guest use, an indoor-heated swimming pool and sauna. There is wireless broadband access throughout the hotel. The Fermain Hotel is renowned for its warm and friendly welcome. ... more   less 
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Also Known As:
Hotel Fermain Valley
Fermain Valley Hotel Guernsey/St Peter Port, UK

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