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“Great place & services”

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Fermain Valley Hotel
Ranked #6 of 19 Hotels in St Peter Port
Certificate of Excellence
Reviewed August 25, 2011

very pleasant area - good location for all trips around the island
clean large room with king size bed (very comfortable) - big bathroom
excellent services : client are real GUESTS - all the reception staff is very professionnal
good restaurant

Room Tip: room with space and view to the gardens +++ 1st floor
  • Stayed: July 2011, traveled as a couple
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2  Thank chnaF2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TeamatFermain, General Manager at Fermain Valley Hotel, responded to this reviewResponded September 27, 2011

Dear chnaF2011
It's very much appreciated that you have taken the time and effort to review Fermain Valley. The hotel is indeed not only in a great location but perfect as a base to explore the island. The reception team are great and they are elated that they had a mention. We all hope to see you again soon. Greg C Henry

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603 - 609 of 737 reviews

Reviewed August 25, 2011

We stayed for four nights to celebrate my parents ruby wedding. The rooms were nice, both with a balcony overlooking the valley. Some nice touches in room such as sherry (it had been watered down however) and fudge. Good level of house keeping and turn down service. My parents used the cinema in the hotel and said it was very good. Breakfast on first 3 days was excellent, nice cold buffet and good cooked breakfast. The Sunday they were obviously a bit busier and the quality of the cooked breakfast was very poor, eggs like rubber, overcooked black pudding etc.

The major let down of the hotel was the evening meal we had on the Saturday night. Both service and food was so below the standard of everything else in this hotel. The service staff were pleasant but pretty clueless. The food was obviously cooked by a chef with a more imagination than talent. My starter of Celeriac remoulade was presented well but tasteless. No seasonaing in it, a clearly bought-in curry sauce sourrounding it too. My main course of Duck was similar, bought in jus, served with a soggy pile of crisps (or sarladaise potatoes as they call them). My parents 'roast rack of suckling pig' was a small pork chop (which the waiter thought was beef).

The hotel is lovely but do yourself a favour and go elsewhere to eat.

Room Tip: Ask for a balcony
  • Stayed: August 2011, traveled with family
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2  Thank Ross B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TeamatFermain, General Manager at Fermain Valley Hotel, responded to this reviewResponded September 27, 2011

Dear ScotlandTraveler01
Thank you for your review and comments. We always appreciate negative comments as well as praise and it is from this that we review and improve our products and service.
I was troubled to read your comments regarding food and certain aspects of your stay. I must stress that the COMPLIMENTARY sherry in the bedrooms is NOT watered down and I take exceptional distaste to you making such a liable comment. Although you enjoyed breakfast for the first three days we obliviously were not on the ball for the Sunday breakfast and I am sorry that this was not our usual standard. Sorry that we did not meet your expectations regarding dinner, again I will stress that our jus and sauces are not purchased and are all home made. I have brought these comments to my Exec Head Chef and please be assured that lack of seasoning will not recur. Once again my humble apologies. Greg C Henry – General Manager

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Reviewed August 21, 2011

Great hotel, really good location, friendly and very helpful, highly recommended, 5 star treatment. We travelled with a baby and a six year old and although hotel guests were more mature couples the hotel were very accommodating, a perfect hotel for a couples retreat in search of peace and quiet, could not fault the food although my daughters sausage was cold at breakfast and was sent back however a replacement came within a few minutes. Can't wait to return next year..... X

Room Tip: We stayed in a silver room and the rooms are huge! The hotel website and pictures really do show the...
  • Stayed: August 2011, traveled with family
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1  Thank Aurora10712
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TeamatFermain, General Manager at Fermain Valley Hotel, responded to this reviewResponded September 27, 2011

Dear Aurora10712

Thrilled that you loved the hotel and gave us 5 stars for service. We are really looking forward to seeing you again next year! Greg C Henry - General Manager

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Reviewed August 18, 2011

Spent a very enjoyable evening at Fermain Valley for my sons birthday together with 25 guests,had a very nice meal in the Brassiere and then watched a DVD in the private cinema. Food was good,together with service. would recommend for private function.

  • Stayed: August 2011, traveled with family
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Thank pandjChannelIslands
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TeamatFermain, General Manager at Fermain Valley Hotel, responded to this reviewResponded September 27, 2011

Dear pandjChannelIslands

I think that dinner in the restuarant followed by a movie in our private cinema is great! Chuffed that you enjoyed the food and service. Thank you for the recommendation. Greg C Henry - General Manager

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Reviewed August 5, 2011

Don't normally do these reviews, but just had to say this is the tops! - staff outstanding - food outstanding - room outstanding - everything outstanding! Can't say anymore than that!

  • Stayed: August 2011, traveled as a couple
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1  Thank chrisiee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TeamatFermain, General Manager at Fermain Valley Hotel, responded to this reviewResponded September 27, 2011

Dear Chrisiee

We just think you're outstanding for taking the time to review Fermain Valley. Thank you! Greg C Henry - General Manager

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Reviewed July 18, 2011

Well established hotel with very large bedroom - furnished in a traditional way. Friendly and helpful staff.

  • Stayed: July 2011, traveled with family
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Thank Scot9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TeamatFermain, General Manager at Fermain Valley Hotel, responded to this reviewResponded August 7, 2011

Dear Scot9

Thank you for taking the time and effort to rate Fermain Valley Hotel on TripAdvisor. We are delighted that you found the staff friendly and helpful. We noticed you gave the hotel 3 out of 5 for value. A handy tip: our prices are at our lowest far out in advance, similar to airlines, so for that all important great deal, book early! Hope you don't mind the "heads up". We look forward to seeing you again.

Greg C Henry, General Manager

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Reviewed July 14, 2011

We ahd two adjacent rooms overlooking the bay. We took our nine month old baby grandson with us. The hotel could not have been more accomodating and helpful. Chef every night cooked for him exactly what w asked for - never mind what was on the menu!!!
I also accidentally left behind a brand new ipod. I hadn't even remembered that I had not got it when the hotel emailed me to say it had been left behind and they would post it on! What honesty by the hotel staff. We shall be back!!!

  • Stayed: June 2011, traveled with family
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1  Thank Heathersandra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TeamatFermain, General Manager at Fermain Valley Hotel, responded to this reviewResponded August 7, 2011

Dear Heathersandra

You have just made our day so worthwhile with your very kind review. We are lokking forward to welcoming you back to Fermain Valley and once again thanks you!

Greg C Henry, General Manager

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Additional Information about Fermain Valley Hotel

Address: Fermain Lane, St Peter Port GY1 1ZZ
Location: United Kingdom > Channel Islands > Guernsey > St Peter Port
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Family Hotel in St Peter Port
#4 Romantic Hotel in St Peter Port
#4 Luxury Hotel in St Peter Port
#7 Business Hotel in St Peter Port
Price Range: $125 - $240 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Fermain Valley Hotel 4*
Number of rooms: 45
Official Description (provided by the hotel):
Fermain Valley has 2 dining options both recently refurbished - the 2 AA Rosette Ocean Restaurant and the sophisticated Rock Garden Steak House and Cocktail bar. Both offer a relaxed atmosphere, sensational food at great value, with exceptional service. Ocean offers a decked area for al fresco dining with superb views out over Fermain Valley to sea and neighbouring Channel Islands. The hotel also offers quiet, cozy lounges to relax in after dinner, a private cinema for guest use, an indoor-heated swimming pool and sauna. There is wireless broadband access throughout the hotel. The Fermain Hotel is renowned for its warm and friendly welcome. ... more   less 
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Also Known As:
Hotel Fermain Valley
Fermain Valley Hotel Guernsey/St Peter Port, UK

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