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The Old Government House Hotel & Spa
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Reviews (1,145)
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Reviewed November 9, 2013

We have just spent 5 nights at the OGH for our 40th anniversary.
Our room was comfortable and came with the nice touch of a bottle of champagne.
From the initial warm welcome, the staff were friendly throughout and being addressed by name was again a nice touch.
Another was a chocolate cake suddenly appearing in our room, as the staff had picked up that my wife was also celebrating her birthday during our stay.
We really cannot fault the service, which was attentive and, as you can see from the above, personalised and thoughtful.
This was one of our best hotel experiences and when we return, which we will, we will definitely be staying at the OGH.

  • Stayed: November 2013, traveled as a couple
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Thank Richard L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 3, 2013

We just spent two nights in a suite at the OGH. With a couple of exceptions, everything I have to say about the place is highly, highly complimentary. To be honest, it reminds me of a laid back version of the Ritz, in London. The same off-the-charts service (if not even better), the same atmosphere of being somewhere really special. Perhaps the OGH is a bit less grand, but it is also quite sensibly priced. Meals, room service, drinks, etc are all quite reasonable, despite the almost overwhelming level of quality and service.

There ARE a few quirks. A doorman who never smiles or makes eye contact.....almost a character from the Adams Family, lol. A front desk clerk who didn't speak English well enough to be readily intelligible. Ok, hire Spanish people (notoriously difficult to understand when they attempt to speak English) anywhere else in the hotel....but please, NOT at the reception desk....'my first point of contact. The poor girl is so far from being fluent that she really shouldn't be interacting with customers.

Our suite was a BIT tired....the carpets and furnishings could probably do with a change, though part of the OGH's charm is it's "Old World" character and service.

But these things really pale when juxtaposed with the undeniable charm of the place. The many nooks and crannies that look like parts of a film set of a film about a 19th century luxury retreat. Little bars....reading rooms....they seem to be everywhere. The food is top notch, and the bars and service therein are faultless.

Yes, it's more expensive than the other Guernsey hotels, but there is no other place like it, and what you pay is pretty fair really, considering the experience you get.

In short......I loved the place.

Room Tip: The suites aren't that much bigger than the larger of the normal rooms, so probably not worth the extra money.
Stayed: November 2013, traveled with family
3  Thank Johnb8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 3, 2013

Having tried a number of hotels on the island over the past few years, I find that the OGH is by far the best option. It's location is perfect with meetings usually just a short stroll from the hotel. The addition of the new bar is a great idea as the old one was too small. The staff are genuinely friendly, very professional and willing to help guests no matter how minor the issue may be.

Stayed: October 2013, traveled on business
2  Thank delavalette
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 28, 2013

Spent four nights at the OGH. Welcoming and friendly staff, comfortable rooms and nice location. Ate one night in The Brasserie (very good) and one at the Curry House in the hotel (OK - not brilliant). Hotel is in nice location. All the staff are excellent.

Room Tip: Ask for sea view rooms - much nicer
  • Stayed: October 2013, traveled with family
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Thank LondonFamily4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 28, 2013

About a month ago we stayed here for a special Anniversary. We chose it without knowing anything about it other than having read favourable reports on several websites. We agree that we could not have chosen better anywhere. It was perfect from beginning to end, from collection at the airport to being returned there. All the staff were friendly and helpful throughout our five day stay. Our room, complete with champagne and flowers on arrival, was sumptuous, with a private balcony overlooking the harbour. The food is first-class and beautifully presented in a dining-room that is light and welcoming. The building itself is old with many rooms, each decorated in its own style; outside, the gardens surround the swimming-pool. We have stayed in many hotels world-wide but this is, in our estimation, exceptional. Personal service, marvellous location, superb staff. We will have to return!

  • Stayed: September 2013, traveled as a couple
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3  Thank MoyKwee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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