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“Quality hotel in every aspect”

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The Duke of Richmond Hotel
Ranked #3 of 19 Hotels in St Peter Port
Certificate of Excellence
Reviewed January 2, 2014

Visited over New Year to see a family member on the island so spent 3 nights in this hotel. I was impressed at every opportunity with the quality and service but in order to give you insight so you can decide if it's right for you I'll use 3 words to describe each aspect.

The Staff - genuine, warm and helpful
Decor and communal areas - plush, considered and tasteful
Service - high standards, well trained and conscientious
Rooms - luxurious, comfortable and spacious
Food - local, quality and cooked to high standards

I read another review that said this should be a 5 star hotel, having stopped in 5 star hotels I can just about see why its not, but it's certainly as close as you can get and good value.

2 final notes - 1. The beds are huge and very comfy and 2. You have to eat at Le Petit Bistro

  • Stayed: December 2013, traveled as a couple
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1  Thank Sam W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DukeRichmond, Deputy Manager at The Duke of Richmond Hotel, responded to this reviewResponded January 29, 2014

Dear Sam_W,

Thank you for taking time to post this thoughtful review following your recent stay with us. It was extremely motivating for our team to learn of how highly you rated our service, which you found genuine and attentive, and our food deliciously prepared.

I was glad to read that you were impressed with the hotel’s unique interiors, luxurious furnishings and comfortable bedrooms.

We hope that we will have another opportunity of welcoming you to the Duke of Richmond Hotel next time you are on the island.



Helen Lenkovska
Deputy Manager

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547 - 553 of 885 reviews

Reviewed January 1, 2014

I was of the opinion that OGH was the best hotel on Guernsey but the Duke of Richmond" is a strong contender. Our "King Room" was sumptuous and they appear to have thought of everything. As with the OGH the standard of staff training is of the very highest leading me to feel that you could take the entire staff to London's finest hotels and they would fit the bill seamlessly. The staff went the extra mile on all fronts. We can't wait to go back which says it all I guess...

Room Tip: Our "King" room had good sea views as did many other rooms.
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  • Stayed: December 2013, traveled as a couple
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2  Thank terryamies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DukeRichmond, Hotel Manager at The Duke of Richmond Hotel, responded to this reviewResponded January 29, 2014

Dear Terryamies,

Thank you for finding time to post this amazing review on TripAdvisor. It is always wonderful to hear that our guests enjoy the fabulous public areas of our hotel and elegant, well-appointed bedrooms where every tiny detail has been thought through for the ultimate comfort of our guests. I am delighted that your stay has left such a lasting impression on you and very pleased to add that our staff, who you complemented for their friendliness and efficiency were very pleased to read your comments!

We hope that next time you are on the island we will have the pleasure of having you stay with us again.


Yours sincerely,

Lukas Laubscher
Hotel Manager

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Reviewed January 1, 2014

We tend to be 3 star £100 per night hotelgoers but we thought we'd try something a bit special for this new years eve. We got the upstairs room with a view £160. The stay wasn't perfect but overall I rate this hotel Excellent for many reasons: 1) the bedroom is quite romantic- big bed, big pillows, soft big duvey, plush wallpaper. We found the style comfortable, posh maybe; 2) the service quite good- reception greets you with proper salutation, promptly delivers ice, champagne glasses; when we were leaving the hotel the manager offered and kindly provided us a lift into town; 3) the breakfast was extraordinary- freshly squeezed juices of many varieties, she got a huge salmon & egg dish, I got the waffles, it was really delicious.

Some reviews above have criticised the decor. Maybe this is just a matter of taste. We thought it was quite nice. The nightlight in the bathroom added romantic ambiance. Same for the chandelier over the bed.
There were some things that could have been better-the aircon is a bit finnicky, I was charged to make a few local calls, the music from the downstairs party was a bit loud, the rooms aren't very large. But, we had a very relaxing, very enjoyable time, and left hoping that we have the chance to return for another special night someday.

  • Stayed: December 2013
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2  Thank findingdan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DukeRichmond, Hotel Manager at The Duke of Richmond Hotel, responded to this reviewResponded February 4, 2014

Dear findingdan,

Thank you so much for making us your hotel of choice when celebrating New Year’s Eve.

I am delighted that you have rated your stay excellent, having enjoyed the lovely, romantic ambience of our well-appointed bedrooms, comfortable bed and high quality linen. Our kitchen and F&B teams were thrilled to learn that you were particularly impressed with the variety of delicious choices we offer for breakfast.

Thank you for bringing the issue with the air conditioning in your room to our attention and I will ask our maintenance team to carry out any necessary repairs without delay. I was also sorry that you were disturbed by the music from the New Year’s Eve dinner dance and will be discussing the allocation of rooms with our Reservations and Front of House team so that guests not attending events are allocated quieter rooms.

I would like to thank you once again for finding time to share your experience at The Duke of Richmond hotel with other travellers and we hope that we will have an opportunity to welcome you back for another relaxing and enjoyable stay.


Yours sincerely,

Lukas Laubscher
Hotel Manager

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Reviewed December 29, 2013

Booked penthouse and adjoining suite for 4 nights, great value for the luxury.
Had planned to bring the dog but weather cancelled the ferry - staff were then very accommodating in swapping rooms.
Great hotel, beautifully furnish, the friendliness of the staff being a real highlight.
Food excellent - pleased to say breakfast cooked to order with additional cold buffet.
All highly recommended.

Room Tip: They take dogs! Fantastic
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  • Stayed: December 2013, traveled with family
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Thank Ajl1966
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DukeRichmond, Hotel Manager at The Duke of Richmond Hotel, responded to this reviewResponded February 4, 2014

Dear Ajl1966,

It has been a real pleasure to read your glowing review. It is wonderful to learn that your stay over the Christmas period has left so many warm memories for you and your family. I was also delighted to share with my team that you enjoyed our delicious breakfasts, and also that our friendly and attentive staff proved to be a real highlight of your experience at the Duke.

We look forward to welcoming your family (and hopefully your dog this time!) to our hotel next time you decide to visit Guernsey.

Yours sincerely,

Lukas Laubscher
Hotel Manager

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Reviewed December 12, 2013

Went for lunch yesterday we were a party of 5, we all chose from the Christmas set lunch menu priced at £19.95, as this seemed the cheapest option! All other meals were very over priced, and you had to buy veg separately! The food was average, and the traditional Christmas lunch had no brussel sprouts!
Drinks.... were 4 glasses of wine, 1 mulled wine, 2 soda water with lime & 2 bottles of water.. .
The bill....£157! £14.50 service charge!!
This probably explains why apart from us & 2 other people the place was empty! Such a shame as it's really nicely done out, staff are great..
Would we go back? NO...

  • Stayed: December 2013, traveled with friends
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1  Thank Noseypark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DukeRichmond, Hotel Manager at The Duke of Richmond Hotel, responded to this reviewResponded December 20, 2013

Dear Noseypark,

Thank you for taking the time to provide me with some feedback following your visit to The Leopard Bar and Restaurant. Whilst it was lovely to read that you found the staff great and liked the decor in the restaurant I was very disappointed to read that you did not enjoy your lunch and found the food average. We receive a lot of very positive feedback about the service, ambience and quality of the food so it is sad to learn that we did not meet your expectations on this occasion. I have discussed your comments with our Executive Head Chef and we will be adding Brussels sprouts to our festive menus as well as ensuring that the quality is of the high standard that our guests have come to expect.

I do hope you will give us the opportunity to show you that we offer value for money and consider having Sunday lunch or perhaps afternoon tea with us and I am grateful for your valuable feedback.

Yours sincerely,

Lukas Laubscher
Hotel Manager

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Reviewed December 10, 2013

A lovely quirky hotel with truly individual furnishings and perfect service. We have had a wonderful time here. Nothing was too much trouble , the staff are lovely, perfect at their jobs and very friendly. We are on a gluten I and dairy free diet and this was catered for well. We even had s special dessert made. Truly spoilt. I would happily stay for longer and would not hesitate to book again.

  • Stayed: December 2013
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Thank Jaywitch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DukeRichmond, Deputy General Manager at The Duke of Richmond Hotel, responded to this reviewResponded December 16, 2013

Dear Julia B,

Thank you for choosing the Duke of Richmond Hotel for your recent visit to Guernsey and taking time to share your experience with other travellers. I was delighted to learn that our staff have made you feel welcome and ensured your stay is memorable, service attentive and friendly.

It was wonderful that you felt truly pampered at the Duke and found the meals, adapted to suit your special diet, delicious and enjoyable.

We hope that we will have another opportunity of welcoming you and your family back to our hotel in the future.

Yours sincerely,

Helen Lenkovska
Deputy General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 1, 2013

This hotel is ridiculous, the decor is so completely over the top the guests disappear into the mirrors or wallpaper. The dining room is Bet Lynch's wildest dream, everything was covered in leopard skin patterns including the furniture,the lounge black and white zebra theme it is supposed to be calming but not. Bedroom covered in huge brown flowers, we counted 16 pieces of furniture or was it 17? Comfortable but let down by the bathroom, cheap bath, dodgy shower and a toilet so close to the radiator you had to be very careful not to burn and there was a weird blue night light.
The food was very ordinary and expensive with add on service charges, and the service was extremely irritating, the staff are like robots who have learnt to be hospitable but don't understand why, so there is a constant stream wine, water topping up seemingly by everyone on duty, a constant stream of is everything alright for you? At breakfast we were served again by numerous staff but still found the drinks cold and the breakfast over cooked.
Was looking forward this but very disappointed.

Room Tip: Don't bother
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  • Stayed: November 2013, traveled as a couple
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3  Thank Wisebirdy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DukeRichmond, Hotel Manager at The Duke of Richmond Hotel, responded to this reviewResponded December 5, 2013

Dear Wisebirdy,

Thank you for taking the time to offer some feedback following your recent stay at The Duke of Richmond Hotel.

I was very sorry to read that the decor in the hotel was not to your liking and whilst we appreciate that the look of the hotel will not be to everyone’s taste we like to think that, on the whole, its quirkiness leaves a lasting impression on our guests.

As a Red Carnation Hotel we pride ourselves on the standard of service and quality that we provide our guests and receive many positive comments so it is disappointing to learn that this was not evident during your stay. Rest assured that I will be speaking to the whole team and ensuring that more rigorous training is undertaken so that the service and hospitality provided does not become repetitive or robotic. I will also be discussing your dining experience with our Head Chef to make sure that everything served at breakfast is to our usual high standards at all times.

I welcome feedback, both positive and negative, as it is only through comments such as yours that we are able to make sure that our guests have a memorable stay with us so I hope that you will reconsider your decision not to return and that we may welcome you back again in the future.



Yours sincerely,


Lukas Laubscher
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Duke of Richmond Hotel

Address: Duke of Richmond Hotel L'Hyvreuse, St Peter Port GY1 1UY
Phone Number:
Location: United Kingdom > Channel Islands > Guernsey > St Peter Port
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool
Hotel Style:
#2 Luxury Hotel in St Peter Port
#2 Business Hotel in St Peter Port
#2 Family Hotel in St Peter Port
#3 Romantic Hotel in St Peter Port
Price Range: $151 - $223 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Duke of Richmond Hotel 4*
Number of rooms: 73
Official Description (provided by the hotel):
The Duke of Richmond Hotel is perfectly located in the capital town of St. Peter Port Guernsey overlooking a quiet park, St. Peter Port marinas, the neighbouring Channel Islands and nearby finance and shopping areas.This comfortable purpose built modern four star hotel has an international reputation for high standards of guest comfort, service and cuisine. This quiet town hotel is the ideal base for both the business guest and Guernsey holiday visitor alike. ... more   less 
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Also Known As:
Duke Of Richmond Hotel
Hotel Duke Of Richmond
The Duke Of Richmond Hotel Guernsey/St Peter Port, UK

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