My wife and I stayed for a three day break over the Easter holiday. We found the staff polite, friendly and very efficient. The room was a large family room with a small en suite, more than adequate for our purposes. The room was let down though by an ill fitting inspection panel on the sink and broken tiles by the heated towel rail.
Food was of good quality, and portions were more than generous. The buffet breakfast was good value for the price that we paid.
If you read the negative reviews of the hotel you will find that many mention the owner/manager, people have accused him of being rude and arrogant. Our dealings with him were nothing but reasonable. It would be helpful if he used an office for the day to day running of the hotel rather than the front desk. He has a voice that unfortunately can be heard from a distance. I don't think hotel guests need to hear him dealing with tradesmen and his employees, some comments not necessarily being very complimentary. Both my wife and I found the assistant manager much easier to talk to.
Would we go back? Would we recommend it? Definitely on both counts. The hotel has character, although much of the decor is dated, it is a relaxing place to stay. Staff who care about making your stay as pleasant as it could be.
Do not come expecting a five star hotel as you will be disappointed after all it has three stars for a reason.
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- Also Known As:
- Hougue Du Pommier Hotel
- Hougue Du Pommier Castel
- Hotel Hougue Du Pommier Guernsey/Castel