Booked to stay on Saturday the 12th Oct for the overnight with Tenner Fest deal. Unfortunatly somewhere along the way our booking was lost and the hotel was full. The manager to his credit sorted out a more expensive hotel in St Helier and covered the costs (not cheap). Next time we will make sure we have an e-mail conformation. Can't really comment on the rooms or food but for going the extra mile 5 stars.