Stayed here for a week with my sister just to relax and explore Jersey. Merton is in a great location and we found it nice and quiet out of season, we were really the only younger ones there and we are mid - late twenties. I can imagine it being packed with kids during summer but with its facilities I think it would suit them.
The room was a good size, it wasn't a refurbished one but very clean with comfy beds and a great power shower in the bathroom. We played in the pool a few times, good facilities including slide, surf machine and large sauna/steam rooms.
The food was the best part of this hotel hands down. Breakfast did not disappoint I can't believe some of the bad comments on here, the buffet was great and the food excellent quality. We didn't need lunch most days!! I have to mention Bonetti's too and have tried to create its own profile on here as no1 else has yet, the food is beautiful and so well presented, imaginitive and affordable. They gave us a 10% discount on check in. I had the pesto chicken with cream tomatoes and dauphinoise potatoes. Got to have the salted caramel choc mousse for dessert!
The only thing we didn't like about this hotel was the conduct of some of the staff. Being a duty manager in a hotel back home I am always on the lookout for this! The lady who checked us in was lovely and so helpful, along with the tall black guy on concierge, couldn't have been nicer to us so no complaints there. There was one particular member of concierge team who would not leave us alone, we had not got into any conversation with him at all but he kept repeatedly leaving reception to come over to us in the bar, not even to talk but just to walk past and stare. As we wanted to drink in the bar most evenings this made us quite uncomfortable when we saw him. On the last night my sister had gone upstairs and once I was alone, a member of the restaurant staff came with a paper and pen to ask me for my name and contact details so his 'mate' could add me on facebook. He said it was one of the bar staff, no idea if this was true as I hadn't got talking to a single one of them! I would have been horrified if one of my guests told me this had happened at my workplace!! I felt very embarassed and awkward (mostly for him) as there were other people sat around me and he looked pretty stupid when I declined to give my name.
I had also done a comments card and handed it in which looking back would have had my contact details on it, so my sister went to speak with the lady on reception who had checked us in, she told her about this incident with the barman and asked for my comment card back as we didn't want any of them seeing our contact details. She was very understanding though and said she would report it, I think perhaps they should be paying more attention to the conduct of their staff. The barman in question was playing with his phone the entire evening also which I thought looked very unprofessional but no managers seemed to bat an eyelid. If they picked up on this I think it would greatly improve the place and be much more efficient. The leisure centre staff also seemed to be in a different world to the hotel staff, very moody with no smiles, greetings or information given.
One last thing to add, we booked a taxi for 5.15am to the airport with a girl on the desk who laughed at my sister when she called them, we wondered why this was but then in the morning found that the airport doesn't open until 6am and the taxi did not turn up until about 5.40 to take us. I'm sure it's common knowledge to people in Jersey the airport opens at 6am but how would any tourists know that?!
All in all though a great stay and our experiences around the island made the trip special. We did not have a bad or even average meal the entire time we were there and that is unusual on holiday! We will definately be back and probably stay in the Merton again although next time we will bring our boyfriends!! :-)
- Official Description (provided by the hotel):
- At The Merton Hotel, for over 90 years, guests have been delighted and entertained by our high level of hospitality and unbeatable range of facilities. Whether you are travelling as a couple, family or group, you'll find everything to suit your needs conveniently situated under one roof. ... more less
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- Also Known As:
- Merton Hotel St Saviour
- Merton Jersey
- Merton Hotel Jersey, UK
- Merton St Saviour