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“Great hotel, location and facilities. Staff inconsistent.”
Review of Merton Hotel

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Merton Hotel
Ranked #2 of 5 Hotels in St.Saviour
Certificate of Excellence
London, United Kingdom
Level Contributor
140 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
“Great hotel, location and facilities. Staff inconsistent.”
Reviewed May 3, 2013

Stayed here for a week with my sister just to relax and explore Jersey. Merton is in a great location and we found it nice and quiet out of season, we were really the only younger ones there and we are mid - late twenties. I can imagine it being packed with kids during summer but with its facilities I think it would suit them.

The room was a good size, it wasn't a refurbished one but very clean with comfy beds and a great power shower in the bathroom. We played in the pool a few times, good facilities including slide, surf machine and large sauna/steam rooms.

The food was the best part of this hotel hands down. Breakfast did not disappoint I can't believe some of the bad comments on here, the buffet was great and the food excellent quality. We didn't need lunch most days!! I have to mention Bonetti's too and have tried to create its own profile on here as no1 else has yet, the food is beautiful and so well presented, imaginitive and affordable. They gave us a 10% discount on check in. I had the pesto chicken with cream tomatoes and dauphinoise potatoes. Got to have the salted caramel choc mousse for dessert!

The only thing we didn't like about this hotel was the conduct of some of the staff. Being a duty manager in a hotel back home I am always on the lookout for this! The lady who checked us in was lovely and so helpful, along with the tall black guy on concierge, couldn't have been nicer to us so no complaints there. There was one particular member of concierge team who would not leave us alone, we had not got into any conversation with him at all but he kept repeatedly leaving reception to come over to us in the bar, not even to talk but just to walk past and stare. As we wanted to drink in the bar most evenings this made us quite uncomfortable when we saw him. On the last night my sister had gone upstairs and once I was alone, a member of the restaurant staff came with a paper and pen to ask me for my name and contact details so his 'mate' could add me on facebook. He said it was one of the bar staff, no idea if this was true as I hadn't got talking to a single one of them! I would have been horrified if one of my guests told me this had happened at my workplace!! I felt very embarassed and awkward (mostly for him) as there were other people sat around me and he looked pretty stupid when I declined to give my name.

I had also done a comments card and handed it in which looking back would have had my contact details on it, so my sister went to speak with the lady on reception who had checked us in, she told her about this incident with the barman and asked for my comment card back as we didn't want any of them seeing our contact details. She was very understanding though and said she would report it, I think perhaps they should be paying more attention to the conduct of their staff. The barman in question was playing with his phone the entire evening also which I thought looked very unprofessional but no managers seemed to bat an eyelid. If they picked up on this I think it would greatly improve the place and be much more efficient. The leisure centre staff also seemed to be in a different world to the hotel staff, very moody with no smiles, greetings or information given.

One last thing to add, we booked a taxi for 5.15am to the airport with a girl on the desk who laughed at my sister when she called them, we wondered why this was but then in the morning found that the airport doesn't open until 6am and the taxi did not turn up until about 5.40 to take us. I'm sure it's common knowledge to people in Jersey the airport opens at 6am but how would any tourists know that?!

All in all though a great stay and our experiences around the island made the trip special. We did not have a bad or even average meal the entire time we were there and that is unusual on holiday! We will definately be back and probably stay in the Merton again although next time we will bring our boyfriends!! :-)

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MrsMorgan87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seymourgroup, General Manager at Merton Hotel, responded to this review, May 7, 2013
Thank you for your very comprehensive review of your stay. We are delighted that you enjoyed your break at the hotel, however we are very concerned to hear your account of one of our staffs behaviour. This is a very rare occurence and we are trying to contact you directly in order to address the incident properly.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Norfolk
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 30, 2013

The Merton Hotel was outstanding: fabulous food; comfortable rooms; fantastic swimming pool complex; polite and friendly staff; pleasant surroundings. Five stars! This was one of the best holiday hotels we have stayed in. Ken & Pam.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PamKenNorfolk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chester, United Kingdom
Level Contributor
48 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed April 29, 2013

We recently stayed in the Merton after reading about the half board offer. All booking made prior to a certain date received free half board. When booking this offer I e mailed to ensure the offer had been added to my sty - I recd no response. Then a week before our stay I recd a pre welcome meal again I replied requesting an update on the half board offer - again no response. Once we arrived at the hotel I was advised we didn't have the offer because we'd paid in full hen booking ??!! After a detailed discussion the manager did allow the offer to our stay but not before we had argued about it. We were allocated a room next to a lift shaft which at certain times of the day , evening and mornings, was very noisy and disturbing. The room was in a corner and the view from the window looked onto the roof and into the room opposite - all this did not help the stay.
The manager was also not able to explain why neither of my emails had been responded to.
It's a nice hotel but unfortunately this experience has left me feeling we would not book again - still no explanation why e mails were not responded to. we also felt unable to say anything about the room quality after the booking issues.

  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank K11MYM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liverpool, United Kingdom
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 29, 2013 via mobile

We paid around 665 for b n b for peak time battle of the flowers. The price for which we got is a bit of. Let done as you can do all inclusive in other countries for the same price if not cheaper. The entertainment which I seen did seem of good quality with a big family entertainment room. He main restaurant for breakfast is good and gives you the normal English breakfast and the other regulars . The ala carte evening in the restaurant the menu does seem expensive from 22 pound per dish although thee is a American diner at the hotel and you can et sandwiches etc from the bar in the lounge area / pub.

The room are standard and a bit old fashioned English with carpets as the weather isn't the greatest for the tiled floor of other countries. The beds do need to be addressed as mostly twin beds which are held together our bed did have a sharp object sticking out I guessed is suppose to hold the beds together .

The pool and shop is on the other side of the road and does have good facilities and water slides and wave machine , just lacks the kid friendly road your kids would need to get across and would need to be guided over. It is cheaper to go to restaurants and the local pubs around jersey which is good value , and advice a car to get around the island for best value of money. There is a car park but this can be used and abused as many cars tend to double park making it very hard to park and look after your hire car without working of scratching the car. The overall holiday was good and is best to use the hotel and room as the base of your adventures and is located in the centre of all the bars and restaurants.

Stayed August 2012, traveled with family
Helpful?
Thank david_higham67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seymourgroup, General Manager at Merton Hotel, responded to this review, May 8, 2013
Thank you for your very comprehensive review of the Merton Hotel and the facilities. We do take all feedback seriously and will ensure that the points that you have raised are looked in to so that we can improve on our service and quality.
We are continually reviewing our products and that said we have made many improvements since you stayed with us nearly 3 years ago. We do hope that if you do choose to return to Jersey that you will come back and stay at the Merton Hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Huddersfield, United Kingdom
Level Contributor
3 reviews
Reviewed April 25, 2013

I have just returned from a short break to the Merton, accompanied by my husband, daughter and her partner. We travel to Jersey every year and prefer to stay at the Merton; other hotels haven't offered the combination of a relaxed atmosphere, fabulous pool area, wonderful food, clean and comfortable rooms.
My only criticisms concern the dining room which is looking rather dated and dark. Perhaps better lighting would transform it. In addition the waiting staff didn't smile much and despite every breakfast ingredient you can think of, there is no toasting machine. Instead sliced bread is pre-toasted and piled up in a breadbasket to go cold...
However these are small gripes and won't prevent our return next year.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bobbydazzl4r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
1 review
Reviewed April 23, 2013

We had a great time staying at this hotel for 5 days! All the members of staff were very friendly and the service was excellent. The food was delicious ( we stayed half board ). We would love to come back to Jersey and stay at this hotel again!

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Uiko M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
england
Level Contributor
40 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed April 22, 2013

My wife and I stayed at this beautiful and wonderful hotel for 6 nights.This was an organised break by a holiday company and it turn out to be one of the best holidays that we had experienced.The hotel is stunning and well located and very nice and clean and the staff very happy to help.The check in was quick and easy and room was huge and clean and very warm.
The break was on half board basis and evening meals were great as there was plenty to choose from.Being vegetarians, it was not a problem as there was plenty to choose from,both hot and cold.One evening,restaurant manager even organised a special vegetarian dish for us.
How wonderful!! I call that Servise with a smile!! The buffett breakfast was lovely as you can have hot or cold and plenty to choose from.Because we love masala tea,the restaurant manager organised this for us every morning.This kind of servise is rare and greatly apprecited
by us.It is the little thing that makes the BIG difference, We were thoroughly spoiled by everyone from restaurant staff to reception staff.They are the real assets for this lovely hotel as they were friendly, polite and very helpful.Keep up the good work !!

Room Tip: We stayed on second floor that was nice and quiet and the room was well heated. There was tea/coffe...
See more room tips
  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank chanEngland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Merton Hotel

Property: Merton Hotel
Address: Belvedere Hill, St.Saviour JE4 9PG
Phone Number:
Location: United Kingdom > Channel Islands > Jersey > St.Saviour
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Suites Swimming Pool
Hotel Style:
Ranked #2 of 5 Hotels in St.Saviour
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Merton Hotel 3*
Number of rooms: 286
Official Description (provided by the hotel):
At The Merton Hotel, for over 90 years, guests have been delighted and entertained by our high level of hospitality and unbeatable range of facilities. Whether you are travelling as a couple, family or group, you'll find everything to suit your needs conveniently situated under one roof. ... more   less 
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Also Known As:
Merton Hotel St Saviour
Merton Jersey
Merton Hotel Jersey, UK
Merton St Saviour

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