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“Brilliant!!” 5 of 5 bubbles
Review of SACO Jersey - Merlin House

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SACO Jersey - Merlin House
Certificate of Excellence
Winchester, United Kingdom
Level Contributor
32 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Brilliant!!”
5 of 5 bubbles Reviewed June 3, 2013

We decided to book an apartment as opposed to staying in a hotel and being confined to one room, and we found SACO and booked directly with them which was easy enough. We were greeted by Amanda who was superb and we couldn't fault her in any way at all, a consumate professional!! The apartment itself was clean and modern, the lounge was a tad sparse, it had all the mod cons but no iPod stereo but that was no show stopper we still enjoyed the facilities. There was a car park nearby and access by foot to town was easy. The welcome pack we thought was over priced for what it was and it wasn't explained on the website what was included in it, and the Wifi was sketchy but when it did work it was good after a phone call to the broadband supplier. Other than that it was all good and we'll stay there again!!

  • Stayed May 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank TeddyBlazer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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86 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Russian first
  • Any
English first
London
1 review
5 of 5 bubbles Reviewed June 1, 2013

I have stayed at Saco Apartments in Bristol and Jersey Merlin House so many times and was the best Self Catering apartment I have ever stayed in England.. The staffs are always polite and help you for evertything you need. I would like to thank you AMANDA from Merlin House in Jersey also Emma in Bristol for a lovely stay as always. What's a lovely Member of staff, they all work in team and they know how to work!!! The Apartments always very clean. I have never had any problem with Saco Apartments. 10/10 I will always stay at Saco in UK and around the world.

Apartments have all facilities and good quality of furnitures, location always SUPERB! Forget Hotels guys and stay at Saco and u will see how nice it is.

Thank you very very much for a lovely stay always.

King regards,

Daniele

  • Liked — everything I can imagine I did like!
  • Disliked — everything in the apartment
  • Stayed May 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check in / front desk
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
Thank ninalondonbr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Spooner St
Level Contributor
68 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 bubbles Reviewed May 30, 2013

Overall, I am very pleased with the last-minute decision to book a 1-bed (+ wall bed for the kids) apartment at Merlin House.

Good points:
Excellent location. A 1 minute walk down the hill to 2 well-stocked corner shops. Liberation Square/Liberty complex 2-3 minutes away. Bus station 3-4 minutes. Prime territory.
Clean, reasonably spacious apartment. Even with 2 young children, there was sufficient space in the kitchen/lounge/diner open plan area.
Very friendly and helpful local staff. Top marks.
Well priced. We stayed last-minute during half term when prices are typically horrendous.
Free (but slow) broadband connection. Sufficient for basic needs.

Niggles:
The booking process was not fully transparent, nor was it accurate when we arrived to check in.
Upon completing the online forms, the total price was confirmed via e-mail. Later on, another e-mail came through stating that an extra charge was being made for the wall bed. I feel this should have been stated at the initial point of booking and I have pointed this out. The response was to copy and paste a section of the T&Cs about charging for extra beds. This extra charge still grates on me because the bed is part of the existing apartment fixtures - it wasn't like any installation had to take place.
In addition, we paid for broadband usage (Netflix and suchlike for the kids to watch if they wanted). It was not made clear that there were different levels of broadband service - free and premium. Presumably we paid for premium but were never given an access code nor was my query responded to. I expect to be refunded for this in due course. The free broadband was handy but only caters for basic functions.
When I went to check in, the booking was made for me personally rather than all 4. My name wasn't communicated correctly on the first night, and the subsequent 3 nights has someone elses name on the sheet sent to Jersey! The mini shambles was fixed efficiently by the local team and with a smile which was great.
If you have an apartment on the Pier Road side then be prepared for some late night noise as people exit pubs. It wasn't too bad and our children certainly were not disturbed by the occasional shouting or singing!

Info for guests with cars:
SACO Jersey has no car parking. There is a multi-storey car park a few minutes walk away but obviously if you have a roof box (like us) this won't be an option.
There is 1 hour paid parking right outside the apartments which is useful. Parking scratch cards are to be displayed if parking between 8am and 5pm. Thereafter, parking is free.
If you want to have a lie-in in the morning then consider parking by the older section of the harbour along from the yellow 'Normans' buildings where there are 3 hour spaces. You'll need a parking clock of some description though. On foot, these spaces can be reached by walking down the steps opposite SACO and walking past Liberation Square, across the road to the old locals marina and then keep going until you see the signs change from paycard to disc parking.
If you are out and about lots then you shouldn't have to burn through many scratch cards - we got through just 6 or 7 in 5 days at a cost of around £3.50.

But for the booking/transparency issues, I would have given a 5-star rating

Summary:
Now we know what to expect from the SACO experience, we would absolutely do it again. The niggles as I've termed them where not showstoppers but the customer service and booking clarity could be improved by SACO.

Room Tip: If you have an option, stay higher up or get a hill facing room to help reduce the evening noise fro...
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  • Stayed May 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank TAMember06062012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level Contributor
18 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed September 6, 2012

Stayed at the SACO Merlin House Jersey Apartment earlier in June for a week. We were in a one bed apartment. It was extremely clean and contained all the facilities you need for a self catering visit. The location is fab. There is a SPAR shop and a Checkers Express corner shop one minute away and you are 5 minutes away from the high street stops. The bus station is 10 mins away. Elizabeth port is not far away either and you are just down the road from the Fort Regent lesuire centre. The hotel manager Sue is a wonderful lady, who makes you feel welcome and at home. Will defo stay again on next visit to Jersey. xx

  • Stayed June 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank LondonBrat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gosport, United Kingdom
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed July 9, 2012

Just come back from a long weekend at SACO Jersey. We found the two bedroomed apartment to be spotlessly clean and spacious.The apartment was easy enough to find, a couple of minutes walk from the bus station and we received a warm welcome from Sue. The location is excellent for walking into town with plenty of restaurants and bars and of course shopping.

Although our apartment was on the ground floor facing onto the road we did not find it noisy at all. Just a couple of niggles I was expecting there to be two full bathrooms as their were four in our party we had to have a rota to use the shower. The other bathroom was just a cloakroom. The beds were firm as were the pillows which is not to every ones taste but the bed linen was clean and crisp.

We would certainly recommend SACO Jersey, if there is a group of you the price works out to be the same as staying at a medium class hotel but the benefits of having more space to relax and please yourself when you eat etc is well worth it.

  • Stayed July 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank Lyn B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Worcestershire
Level Contributor
29 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
3 of 5 bubbles Reviewed July 3, 2012

The location and the quality of these apartments are excellent but they are let down by the attitude of the managing company towards their guests.

The local manager, Sue, is wonderful and does everything she can to make her guests welcome. Her helpfulness and warmth, however, is in stark contrast to her superiors.

These are premium apartments with a premium price but we arrived to find that our room had been refurbished and the new furniture was at the port. Sue had done her best and had installed three wicker chairs as a temporary measure. When the furniture arrived it would not go into the room as it was slightly too large for the doorway. Management flew over from Bristol but were unable to install the furniture that they had ordered. My wife developed a bad back. No doubt the wicker chairs did not help or were even the cause of the problem.

Sue was profuse with her apologies but her company was silent on the matter. Even a formal complaint only resulted in the brief unsatisfactory response. Clearly SACO do not value their guests, so be warned! I hope nothing goes wrong for you, because you will get little satisfaction from them.

Room Tip: Talk to the local manager and do not rely on the head office.
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  • Stayed June 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank thesquirrels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at SACO Jersey - Merlin House, responded to this review, July 10, 2012
Dear thesquirrels,

Thank you for your review; we are continuously looking to improve our service and feedback like yours is essential. I am extremely sorry that our service did not meet with your expectations on this occasion and sorry to hear that you did not have sufficient seating in your apartment for the duration of your stay. We pride ourselves on delivering exceptional customer service and strive to ensure that we treat people in the way we would like to be treated, so where this does not happen we like to hear where we have slipped up.

Unfortunately the lead time on the replacement sofa was greater than that which we expected and on ordering the new items we made the fundamental error of not checking the corners of the apartment in question to ensure that the new sofa would go in neatly! This caused the problem of limited or no seating and unfortunately during the time of your stay all apartments were occupied so we were unable to offer you an alternative apartment or move another sofa into the apartment; had this been available we would have moved you with no hesitation.

If you would like to discuss this matter further I would encourage you to email operations@sacoapartments.com where we can discuss the matter further.
I really hope that this will not put you off using SACO Serviced Apartments again and we look forward to welcoming you sometime soon.

Yours sincerely,
Dominique Edwards
Central Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brighton, United Kingdom
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed February 3, 2012

Over a decade, I have stayed at this apartment building with my wife, with a friend, and with my wife and young children together. It had always been impeccably managed and scrupulously cleaned, with little sign of the property becoming tired. SACO are not cheap, but can represent excellent value for money when sharing. Kitchen facilities are excellent. Beds are attractive and comfortable. The location is amazing, right behind the Jersey Museum in the heart of St Helier, but without any of that sense of urban claustrophobia common to city locations. On foot, you're within a minute or two of views, shops, banks, buses and even an outstanding real ale pub! We shall, no doubt, return.

Room Tip: Some apartments include a pull-down double bed in the living room, enabling a family to stay for lit...
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  • Stayed June 2011, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank rwgray
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about SACO Jersey - Merlin House

Property: SACO Jersey - Merlin House
Address: Merlin House Pier Road, St. Helier JE2 3WR
Location: United Kingdom > Channel Islands > Jersey > St. Helier
Amenities:
Kitchenette
Hotel Style:
Ranked #2 of 4 Specialty Lodging in St. Helier
Price Range (Based on Average Rates): $$
Hotel Class:4 star — SACO Jersey - Merlin House 4*
Number of rooms: 24
Official Description (provided by the hotel):
Ideally situated close to the Marinas waterfront and town centre, this is an exclusive collection of studios, one bedroom and two bedroom apartments. The apartments each have spacious living room and dining area, a fully equipped kitchen, bathroom and a large double bedroom. The penthouse apartment has two shower rooms. Reception is by arrangement. Saco operates a no smoking policy within this building. ... more   less 
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Also Known As:
SACO Jersey - Merlin House St. Helier

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