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“Very Enjoyable Stay”
Review of Marina Metro Hotel

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Marina Metro Hotel
Ranked #29 of 32 Hotels in St. Helier
Ballyclare, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Very Enjoyable Stay”
Reviewed August 30, 2013

When booking this hotel for the third time we were a little apprehensive as it was under new management. However
our initial doubts proved groundless as we found it to be very satisfactory. The room was bright,spacious and above all very clean.The breakfasts were second to none and the manager and his staff were most courteous.We hope to visit Jersey again and have another enjoyable stay at the Marina Metro.

J & A Hughes

Northern Ireland.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank joseph h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Geoff M, Owner at Marina Metro Hotel, responded to this review, September 4, 2013
Joseph, Thanks for your kind review and we hope you will be equally happy every time you come to stay with us, which we hope will be for many years to come. Begorrah and Bejabus is i hope a nice way to say goodbye to you both!!
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190 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (80)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Peterborough, United Kingdom
Level 4 Contributor
35 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed August 26, 2013

A very clean and comfotable hotel in a very nice setting right on the seafront. Our room was a side facing double with a lovely view of the sea and accross the bay and everything about the room was good, clean, comfortable bed, well equipped and serviced nicely every day. Breakfast is very good and unhurried, with a good range of options (including a veggie breakfast, hooray!). The staff are very friendly and helpfull, although we did have a small language problem at one time, but the young lady went and got help straight away. The pub accross the road could be a bit noisy if you have your windows open, but the noise/music did seem to finish by 11:30pm. Would definately visit again.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
2 Thank siggydave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Geoff M, Owner at Marina Metro Hotel, responded to this review, September 4, 2013
Hello Siggy Dave. Thanks for posting your review, and pleased to learn you enjoyed your stay with us. Pub does create a bit of noise but in the summer both locals and visitors alike want to enjoy the balmy evenings and have a bit of a drink and a wee dance when they have open mike evenings or the kareoke. At the weekends we do encourage residents and locals to come and party with us as we hold a late licence and have some musical entertainment, and the atmosphere in our lounge bar can be really great, not just for the young, but also the young at heart !!!
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Bournemouth, United Kingdom
Level 3 Contributor
17 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed August 20, 2013

We came here for a weekend in June, and were so glad we found this place.
The location is excellent with amazing views across the sea, the hotel is extremely clean & tidy, our room was very comfortable, the food was great, and all the staff were so friendly & helpful and made us feel very welcome.
We had just a lovely stay and would love to return one day !

  • Stayed June 2013, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
1 Thank julieandchris2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Geoff M, Owner at Marina Metro Hotel, responded to this review, August 25, 2013
Hello folks, thanks for your lovely review. Do not know why it has taken you so long to get around to posting it, but nice to know that you still have found memories of your stay with us, and we all look forward to welcoming you back another time.
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Basingstoke, United Kingdom
Level 5 Contributor
66 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed August 20, 2013

stayed here with my wife 6-11 august,very nice spacious room with side sea view very good housekeeping service daily,lovely breakfast freshly cooked to order no rubbish buffet here,lovely friendly staff very hands on owner/manager,the odd thing about the room was the prescence of two mirrors neither of which was near the mirrors also wher the tea/coffee tray and kettle was there was no socket to plug it in you had to remove from tray and put it on the floor to plug it in but not a real complaint just odd,the other quirky thing was th entertainment(i use the word losely)one night was advertised as a motown night in the upstairs lounge,it turned out to be a disinterested uncommunitive dj who halfway through decided to stop the motown music and do his own thing the place emptied,they should have a proper music night and maybe a good quiz night twice a week,all in all would stay here again it was different from most chain hotels which made it more enjoyable

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank anderson07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Geoff M, Owner at Marina Metro Hotel, responded to this review, August 25, 2013
Hello William, thanks for your review. Your comments about the mirrors and the socket have been noted and we will make the necessary adjustments. The Motown and Soul evening was a new event that started on the 9th August and both the DJ and ourselves were finding our feet with it. He is getting better and both the wife and I got up and had a boogie with the guests last Friday night, as Motown is from my era and i really enjoy the music. Like us oldies always say, great to be able to actually understand what the artist is singing about!!
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Mevagissey, United Kingdom
Level 2 Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 19, 2013

We were made very welcome at this hotel for our two week stay. All staff were extremely welcoming and friendly. Our room was a side sea view and spotlessly clean. We slept with the windows open each night as it was warm and it was lovely to hear the sea. The pub opposite can be a little noisy with everyone drinking outside, but we only noticed it a couple of nights as we
stayed out late too!! Breakfast is a delight - so much choice and beautifully cooked. Parking was not the problem I thought it might be - it was worth buying a season ticket rather than paycards and cheaper if you are staying for two weeks. I found it no problem walking to, or parking in Green Street car park. Prices for drinks at the bar were very reasonable at the hotel. All in all we would recommend this hotel highly. The location is brilliant for coast and town.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank 4Trudy4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Geoff M, Owner at Marina Metro Hotel, responded to this review, August 24, 2013
Dear Roger & Trudy
Thanks for your kind review, we are all very pleased to learn that you really enjoyed your stay, and as you were with us for 2 whole weeks, I think anyone reading your review will understand that we try to maintain a high level of customer care and service all of the time.
We look forward to welcoming you back to the Marina Metro another time soon.
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Level 3 Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed August 18, 2013

Extremely helpful, friendly, clean, nothing is a bother to them. All staff are professional, pleasant & wonderful. Great location. Definately would stay there again. Thanks everyone for a wonderful stay.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Carolholz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Geoff M, Reception at Marina Metro Hotel, responded to this review, August 23, 2013
Hi Carol,
Thank you for your review, we were very happy to have you with us and hope you enjoy your ongoing trip to Cornwall. If I'm ever in Australia I will come and visit your park!
Nicky
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Oxford, United Kingdom
Level 3 Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed August 16, 2013

Pleasant enough hotel for the price. Comfortable beds. Noisy road and bar across the road. Has pianist on Sun evening using microphone which was a bit loud in a smallish room. I liked his choice of song though.
Friendly staff though as earlier reviewer says bit of training needed. Eg I asked for decaf coffee which waitress didn't understand. She later brought husband tea nothing for me. Cold toast too.
Meals reasonable. Better menu and service at Drifters restaurant two doors up. Same price range.
Didn't check for parking before I booked a mistake I won't repeat. There is none at this hotel and Jersey doesn't like cars! We had no choice due to disability. The hotel had lift and plenty of room to manoeuvre a wheelchair but steps into restaurant were tricky.
Look away from the power station for lovely views across bay.

Room Tip: Choose sea view rooms for quieter night.
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  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank nanawendy6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Geoff M, Owner at Marina Metro Hotel, responded to this review, August 17, 2013
Sorry to learn about your problem with the Decaf. Unfortunately English is not the first language with a very small minority of the waiting staff and although they have some basic vocabulary Decaf obviously threw the person you asked. Where staff do not understand a request they do generally summon help so I am surprised that you did not receive what you wanted, and apologise for this. Hope it did not spoil your holiday.
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Additional Information about Marina Metro Hotel

Property: Marina Metro Hotel
Address: Le Havre des Pas, The Promenade, St. Helier JE2 4UL
Location: United Kingdom > Channel Islands > Jersey > St. Helier
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Restaurant Airport Transportation
Hotel Style:
#8 On the Beach Hotel in St. Helier
#18 Romantic Hotel in St. Helier
Price Range (Based on Average Rates): $
Hotel Class:3 star — Marina Metro Hotel 3*
Number of rooms: 34
Official Description (provided by the hotel):
Superbly situated on the seafront overlooking the bay at Havre des Pas, one of St Helier's lovely beach areas with safe bathing from the beach or in the open air bathing pool. The Marina Metro has a variety of rooms to offer - single, twin, double and also large rooms suitable for families or groups of friends. We are the ideal choice for business travellers who need to be near to town but want to retreat to our wonderful sea views and hosptiality; for the solo traveller who may just want to chill and watch the world go by; for friends and couples and of course to families with children who just want to build sandcastles on the beach, we have something for everyone. Just a few minutes walking distance from the town shopping centre and on a direct bus route, a warm welcome awaits you when you arrive at reception, staff are friendly and helpful and nothing is too much trouble. Car hire, Island tours, day trips to the other Channel Islands and France can be arranged.The Marina Metro has a comfortable, spacious well stocked Lounge Bar with Verandah on the first floor, the perfect place to sit and relax with wonderful views out to sea, whilst on the ground floor delicious food is served in our Dockyard Restaurant where you can dine on our alfresco deck or enjoy a drink and watch the sun go down. Music and dancing will be a regular feature during the summer season. ... more   less 
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Also Known As:
Marina Hotel St Helier
Marina Metro Hotel Jersey/St. Helier

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