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“Another fantastic holiday” 5 of 5 bubbles
Review of Westhill Country Hotel

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Westhill Country Hotel
Ranked #13 of 31 Hotels in St. Helier
Certificate of Excellence
Brighton
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Another fantastic holiday”
5 of 5 bubbles Reviewed August 25, 2014 via mobile

This was our 10 th visit to this Hotel and our visit was as brilliant as usual - we come back year after year because the staff are so friendly and we have 3 children that simply love it there - they have the pools and the play area as well as acres of grounds for them to run around it - we have already booked for next year and can't wait - well done all at the Westhill Hotel

Stayed August 2014
Helpful?
2 Thank medic999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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377 reviews from our community

Traveler rating
    244
    95
    24
    10
    4
See reviews for
145
133
14
6
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (124)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Swedish first
  • Any
English first
Harrogate, England, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed August 25, 2014

Another wonderful holiday ten years on the trot and it improves on excellence every time. Thanks to Matt, Lena, Jon, Sofia and all the staff who all provide a terrific, happy and beautiful holiday environment. The Food is great, the service is efficient and friendly and the surroundings are stunning. This year we celebrated our Silver Wedding Anniversary at the Westhill where they went out of their way to make it a celebration to remember - Thank You

Room Tip: Garden/Pool facing rooms are the best and good value , particularly the top floor.
See more room tips
  • Stayed August 2014, traveled with family
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Elliotts55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed August 24, 2014

Was at a wedding of good friends and I have never experienced such fantastic customer service , staff extremely friendly and went out of there way to accommodate our every need . Pool area and grounds fantastic and very clean . Would highly recommend

  • Stayed August 2014
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Eileenguiry5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guernsey, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 bubbles Reviewed August 24, 2014

We spent last night at this hotel which was recommended by a friend for her wedding this weekend. It is my understanding that a number of guests travelled and stayed at the hotel.
The welcome to the hotel was very poor indeed, not a smile in sight! The lady was very rude and unwelcoming.
Prior to the wedding yesterday afternoon, we stopped in the bar for a light snack.
Upon asking what the soup of the day was, the man behind the bar simply pushed a menu at me - which might I add, didn't mention the flavour of the soup of the day. Asking again he just stated 'tomato'.
I then ordered a cheese and tuna toasted sandwich - it was thin, tasteless with hardly any filling and I was charged £6 for it!
Rooms are very basic indeed and towels and bedding had a smell of stagnant water.
Breakfast the following morning was like an episode of Fawlty Towers - the restaurant manager is on a definite power trip - couldn't find our booking then when we said we were here due to a wedding and a few others were also booked for that reason he insisted myself and my husband sit on one of 2 tables set for 16 people!!! We didn't even know the others coming for the wedding. When we mentioned this and asked if we could just have a table for two he raised his voice and told us to sit down at the large table.
The dining room was filled with empty tables, 3 waiters were stood doing nothing. A family of four followed us into the dining room - in the same rude tone and loud voice he told the poor family to return to reception as he needed 10 minutes to set them a table of four!! Laughable.
Breakfast buffet is simply cereal in dispensers that look like they could break any second, tinned fruit and bitter concentrated orange juice.
Checking out was worse than the checking in - especially when the German receptionist started serving someone else before we had even paid!!
This hotel is something of a time warp with rude and arrogant staff. We travelled from Guernsey and I can assure any readers that you would never get these sub standard services from our beautiful isle!

  • Stayed August 2014, traveled with family
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
4 Thank Natalie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JonathanSmale, Owner at Westhill Country Hotel, responded to this review, August 27, 2014
Dear Natalie R from Guernsey. Well what can I say!! I think its best that we leave it to other readers to make up their own options what the Westhill Country Hotel is truly about, based on other reviews. It’s a great shame the Hotel and staff did not meet your expectations but appreciate everybody is different. The management and staff work extremely hard to see that each guest has a pleasant and enjoyable stay. Hence this year we have been rated best hotel in St Helier on Tripadvisor.

I do agree with you Guernsey is a beautiful island which I love to visit for a day trip.

Regards,

Jonathan Smale
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bedford, United Kingdom
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed August 19, 2014

Stayed here at the beginning of august for a short break, a lovely hotel with good facilities.

The weather was lovely so spent time relaxing round the pool

Would defiantly recommend this beautiful hotel

  • Stayed August 2014, traveled with family
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Rebeccalc2828
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Somerset, United Kingdom
Level Contributor
51 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed August 19, 2014

What an amazing bunch of staff. Very well run. Clean safe. They even run a bus service to town each day. I can not speak highly enough.
From the moment I arrived at reception to my lovely cooked breakfast and the courtesy bus I knew that I had chosen well.
Jane Somerset

  • Stayed August 2014, traveled solo
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Jane L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed August 17, 2014

After spending a few days in London, we flew to Jersey and stayed for 6 days in the Westhill Country Hotel. A very nice situated hotel with a large and well maintained garden surrounding It. It looked almost like a tropical location. From our room we overlooked this beautifull Garden with its nice swimming pool. The room and bathroom were clean and nicely furbished, but with two small problems: the mirror across the sink is placed two low and the toilet seat was not properly fixed.
The restaurant , the staff , the service and the food is first class. Very convenient is also the free hotel shuttle bus wich brings and collects you to and from St. Helier busstation at specific times.
The WiFI proved somewhat disapointing. The network only showed around the public area's but even then very often no connection could be established. But in general we had a wonderfull time at the hotel and certainly will return within the near future.

Room Tip: Rooms at the backside (Garden/swimmingpool view) of the hotel have the nicest views, and, if you are...
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  • Stayed August 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank Robert G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Westhill Country Hotel

Property: Westhill Country Hotel
Address: Mon-a-l'Abbe, St. Helier JE2 3HB
Location: United Kingdom > Channel Islands > Jersey > St. Helier
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#3 Family Hotel in St. Helier
#6 Romantic Hotel in St. Helier
Price Range (Based on Average Rates): $
Hotel Class:3 star — Westhill Country Hotel 3*
Number of rooms: 90
Official Description (provided by the hotel):
Matthew and Jonathan wish you a very warm welcome to the Westhill Country Hotel which has been owned and run by the family for over forty years. We take pride in providing enjoyment; relaxation and value have been our standards since the hotel began. ... more   less 
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Also Known As:
Westhill Hotel St Helier
Westhill Country Hotel Jersey/St. Helier

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