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“short break to jersey”
Review of Monterey Hotel

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Monterey Hotel
Ranked #7 of 32 Hotels in St. Helier
Certificate of Excellence
u.k.
Level 3 Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“short break to jersey”
Reviewed June 22, 2010

When we arrived my sister and I were greeted with a lovely gentleman at the desk. We found all the staff to be very friendly. We were booked in as half board and the food was really good and always a choice for the evening meal. As this hotel was at the end of the main road we could hear quite a bit of traffic most of the night. Only other fault was the distance from the town centre. We were not told this when we booked. (fault of our travel agent) But I still would go back and take ear plugs next time.

  • Stayed June 2010, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nicelady1948
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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726 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (202)
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English first
Eastleigh, United Kingdom
Level 4 Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed June 19, 2010

I use this hotel on a regular basis, about every 8 weeks for business. The staff are fantastic, always have smiles on their faces, even the housekeeping staff. As I stay here so often, I feel like "one of the family". The food is good homely food, no faffy stuff. Great choice and is always piping hot. Rooms are extremely comfortable. I always get a good nights sleep here. Looking forward to my next trip in August. I would highly recommend this hotel but I don't want to tell too many people otherwise I'll have difficulty getting a booking!!

  • Stayed June 2010, traveled on business
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank brian4951
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hyde cheshire
Level 4 Contributor
26 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed May 30, 2010

stayed at the monterey with my mother for a three night break

booked a superior room, had a view of the ourdoor pool.

room was fine, all the usual facilities, tea/coffee making etc.

stayed on a half board basis, food was really good, choice of four starters, mains and desserts, plus cheese and biscuits then tea/coffee and mints.

thought the staff were excellent, couldnt do enough for you, even setting up a lap top for me to use on the morning of departure so i could check in on line.

would not hesitate to stay at this hotel again. once 1 slight niggle - floors are very creaky, and as we were on the first floor, could hear every creak from the room above, but this is only a very minor criticism, and would not stop me from returning here. would just request a top floor next time.

bought an all day bus ticket for £6.50 and travelled aroung the island at our leisure, well worth it, even cheaper if you purchase a 3 day one.

a little note to end with, avoid an outing to the "shell garden" it is exactly that - someones garden and can be viewed in 5 minutes, a real disappointment

  • Stayed May 2010
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank risingsun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 1, 2010

Myself and a couple of my friends stayed at this wonderful hotel. The staff and management where very approachable and so extremly friendly, they couldn't do enough for us. The rooms where bright, warm and comfortable which was so inviting. Another great thing about this hotel is that it is close to amenities which meant that we didn't have to get taxi's everywhere. The food was devine, melt in your mouth, i actualy miss their deserts and if you felt like you over ate, which we did, they have a swimming pool and a mini gym, FANTASTIC!!! The only bad thing was that we had to come back home.......Can't wait to get back!!!!!!

  • Stayed January 2010, traveled with friends
    • Value
    • Location
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    • Rooms
    • Cleanliness
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Helpful?
1 Thank Roxyandme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerJersey, Manager at Monterey Hotel, responded to this review, March 15, 2010
We appreciate the time that you have taken to review our hotel and for your appreciative comments. Thank you. Our catering is prepared freshly each day and we are passionate about the food that we produce at the hotel. Our head chef has been with us for many years and this provides us with the consistency and quality that our guests have the right to expect. We are pleased that you enjoyed the Monterey.

Patricia Farrell
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
nuneaton
Level 3 Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed November 16, 2009

my friend and I stayed here and asked for a twin room. We were given a room with interconnecting doors to a double room. It was obviously a room used for a family group. It had rather tired furtniture to say the least, although clean.We could hear each other talking through the doors quite clearly. To be fair they did move us on request, but if the hotel had been busier this may have been more difficult. But why put us in such a downgrade room anyway? The first room was quite obviously much more 'used' than the second, the furniture ( wardobes especially) were scratched and rubbed, and the sizes of the rooms did not match. In the first room, the shower was next to a full-wall window, with a white blind, but even so a little unsettling given that we were right on the main road!
wouldnt remember this as the place I would choose first next time.If I did, I would ask for a description of the room first!
Also we needed to eat quite early on our first night . We rang down to see if we could get a hot room service, just a chicken roll or soup and roll. No , only cold could be served. So off we went out early to eat before our show. As we left the room, a hot tray of food was being delivered next door!

breakfast was fine, reasonable choice and good coffee. However, very silly toaster was annoying and I can see how long the queues might be in high season! a little shabby, and a certain lack of the personal touch, empty wall panels where a picture of , say, Jersey would add interest! Staff seemed fine. Pool area nice, although steam room out of order. Hotel is a good walk into town ,and I do know that the De France runs a complimentray shuttle to town twice a day, could you maybe join forces with this offer for your guests?

  • Stayed October 2009, traveled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
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Helpful?
Thank busybeeNuneaton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerJersey, Owner at Monterey Hotel, responded to this review, November 20, 2009
We are a family owned hotel and have a continuous programme of maintenance and repair. The AA has recently (October 2009) undertaken its first inspection of the hotel. The property was comfortably awarded a 3 Star grading with good levels of service and hotel product being reported. Catering and facilities are well regarded by the AA.

Interconnecting rooms – Only three sets of these particular family type units exist within our seventy-three bedroom hotel and the interconnecting doors within these ‘room sets’ are in the process of being deleted. This will remove the noise issue mentioned. In respect of our remaining family accommodation, more recently built large family bedrooms now exist elsewhere in the hotel. We welcome families at the hotel. Family accommodation can, as in this case, receive increased wear. We will monitor this closely but would report that this visit was taken at the end of our busy main season.

Bathroom – Three bathrooms of this nature exist. All are fully protected with full light block blinds. Non-road facing bedrooms can also be requested. Main bedroom furniture is manufactured by a main brand supplier and is in new condition.

Restaurant and Bar – We have recently provided an additional comfortable lounge for evening use which is normally available to guests with large flat screen TV etc.

Pool area – The indoor pool is popular. The steam room is in operation but as with all such facilities they do require maintenance from time to time.

Location – We are well located for the town of St Helier and also have a large car park for a St Helier Hotel. More central hotels often do not offer this facility. The bus operates into St Helier from outside the hotel entrance if required.

Finally, as a local family business we take guest comments seriously. We are a very popular established hotel with good reviews on the various on-line sites and we look forward to welcoming both new and return guests in the future.

Seamus Morvan
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Kent
Level 1 Contributor
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed September 12, 2009

Situated on the junction of two busy roads, parking is limited and traffic noise persists all night. The hotel seems to accept deliveries from noisy diesel lorries at half past three in the morning. The rooms are not air conditioned and windows are not double glazed so a quiet, comfortable night's sleep in the heat of an August night is out of the question. Our room was small, shabby and unprepossessing. Things could only get better.

And so to breakfast, where the serving staff are sullen and unresponsive. The menu selection is good but hot food had been kept on hold far too long. Is it so difficult to fry an egg or a piece of bacon? Despite the numerous staff swarming about the dining room, guests must queue to make their own toast, pour their own coffee, brew their own tea and serve themselves with juice, continental breakfasts and cereal. Only the full English breakfast is dispensed by an unsmiling, bored waiter who regards customers as an unwelcome intrusion into an otherwise happy existence. If you forgot to toast your bread first, your cooked breakfast will be cold by the time you remedy this omission.

Ouside the rooms, the hotel facilities are good - they have two elevators, a small gym, indoor and outdoor pool, jacuzzi etc. but let down by poorly trained and unmotivated staff. Despite the mission statement of "friendly and professional service for over 50 years", we were glad when our holiday ended.

Helpful?
4 Thank talentedwaster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerJersey, General Manager at Monterey Hotel, responded to this review, November 20, 2009
As the on site manager of the hotel, I feel that it is important that I respond to the comments of Talentedwaster in respect of our staff. Readers may wish to note:

The reviewer states that outside of the rooms, the hotel facilities were good. This conflicts with general review score given.

Bedroom furniture is not tired within our standard bedrooms as described. The hotel has had a fit-out with high quality modern furniture units in recent times. In addition, almost half of the hotel bedrooms are classified as being superior bedrooms as distinct from the standard bedroom occupied. Superior bedrooms can be requested.

Some of our window glazing is currently under review but is subject to planning authority constraints. Much of the hotel is fully double glazed and is non road facing. These non road facing bedrooms can be requested if such noise causes any concern.

Our Staff - The Monterey Hotel was successfully re-assessed for its Investor in People National Standard (IIP) in October 2009 for investment in our team of staff. We are proud to also announce to guests that we gained the enhanced Bronze IIP standard, demonstrating significant investment within our team at the hotel. We value our staff and, together with other Morvan Hotels, we are the only hotel company in Jersey to have gained this enhanced award. We can report that a very low percentage of businesses nationally have achieved this enhanced status.

We have very high customer satisfaction levels at the hotel and these are monitored on guest satisfaction surveys – I am always on hand to resolve any issues of concern.
I am not aware of having been informed of any of the points raised by this reviewer and cannot identify when they stayed with us and as such it is difficult to be certain if the review is genuine.

However, should guests have comments in respect of the hotel then we are always happy to address these issues at the time to successfully resolve any concerns as we have a large choice of bedrooms.
No deliveries occur at night as there is no need for this to occur.

Breakfast is a Full English Buffet Breakfast and we offer many fairtrade goods. Many guests like to serve their own tea, coffee and toast but on request this will always be delivered to your table.
Our Head Chef has been with the hotel for many years and is accomplished in his role. We operate to the full HACCP standard with regard to food safety, following the Scottish ‘Cooksafe’ model. The holding of food is not incorrect as stated in the review.

We have a large car park for a St Helier Hotel with parking for around 40 cars to accommodate our 73 bedrooms. This is a very healthy ratio of parking provision for any hotel property.

Finally, we are pleased to be able convey these comments to you. We are a busy and successful hotel and will continue to pay particular attention to our hospitality in the future. I look forward to welcoming returning and new guests in the future.


Patricia Farrell
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Somerset
Level 5 Contributor
74 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed September 12, 2009

We thoroughly enjoyed our stay at the Monterey Hotel. We requested, and were given, quiet rooms. The food was very good, although we did decide to eat out on several evenings. The breakfasts were amazing! We also had packed lunches on two days and felt they were good value. The rooms and the public areas were spotlessly clean, even the tiles in the bathrooms (something that can let a hotel down).
What really set this hotel apart was the personal touch. All the staff were friendly and helpful and we had cheerful 'good morning/afternoon/evening' from them all. After the second morning, the lady in charge of the restaurant remembered our room numbers. The receptionist remembered our prefences for our packed lunches. The evening barman asked who'd won our game of ten-pin bowling. We felt that this level of attention to detail was pretty impressive in a busy hotel.

  • Stayed September 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Judith W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Monterey Hotel

Property: Monterey Hotel
Address: St. Saviours Road, St Saviour, St. Helier JE2 7LA
Location: United Kingdom > Channel Islands > Jersey > St. Helier
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in St. Helier
#10 Romantic Hotel in St. Helier
#13 Family Hotel in St. Helier
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Monterey Hotel 3*
Number of rooms: 73
Official Description (provided by the hotel):
The centrally located AA 3 star Monterey Hotel offers a high standard of comfort and service to both the leisure and business traveller. Full restaurant facilities with an all day menu available. On-site luxury indoor swimming pool facilities, including steam room, spa bath and mini gym are provided free of charge to our guests. A large outdoor swimming pool is also available for fine days. The hotel is directly on the island's bus route network and offers the convenience of excellent complimentary parking facilities. Graded 3 stars by the AA ... more   less 
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Also Known As:
Monterey Hotel St Helier
Monterey Hotel Jersey/St. Helier

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