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“Very pleasant hotel with great food”
Review of Monterey Hotel

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Monterey Hotel
Ranked #6 of 32 Hotels in St. Helier
Certificate of Excellence
Larbert, null, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Very pleasant hotel with great food”
Reviewed September 26, 2012

This was my first visit to Jersey and the staff and ambience of the Monterey Hotel helped to make it a special experience. Everyone was most helpful and friendly. I had booked a single room with some trepidation, half expecting a cupboard next to the lift shaft, but my room was really spacious with a lovely en-suite(full sized bath with shower over). The food was excellent, plenty of choice on the table de hote menu. It was about a 15 minute walk to the centre of St.Helier, but there was a bus down from just outside the hotel if you needed it.
I would definitely go back there if I return to Jersey.

  • Stayed August 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Anne L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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715 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (199)
Date | Rating
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English first
London, England, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed September 25, 2012

Had a really wonderful holiday and was well looked after by all the staff.
Room lovely and clean and the meals were superb.
We were well spoiled on our wedding anniversary and just can't say one bad thing about the hotel.
Well done to you all.

  • Stayed September 2012, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
1 Thank Geoff B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Esssex
Level Contributor
31 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed September 25, 2012

The hotel is a 30 min walk from the main town of St Helier with all amenities, shops, museums the quay too. Although just a 3 star hotel the service from first to last is 5 star... the waiters/waitresses are so polite & attentive & equal their contempories in any top notch west End of London Hotel. The reception staff are the same & they all smile genuinely which is lovely.The rooms are very comfortable with tea & coffee making facilities, the bathroom has complimentary shampoos & shower gels plus soap... so all the extra touches of a hotel which has more stars in the U.K. The food served is all organic & locally produced... very good quality & a varied daily menu. We,ll definitely be back!!!

Room Tip: Rooms at the back of the hotel are quieter.
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  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LeoStar22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bolton
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed September 18, 2012 via mobile

We stayed for 2 nights at the Monterey Hotel at the beginning of August. We went for my partners 40th and we had a fantastic time - the staff really are outstanding providing us with a lovely bottle of bubbly on my partner's Birthday, I had mentioned it was his Birthday when booking and it was so lovely for us to come down for breakfast to happy helpful staff wishing him a happy Birthday.
Breakfast and evening meals were included (half board) and the food is fantastic - you can pay a little extra for something different if you like which my partner did he had a steak and said it was lovely.
The rooms are lovely, with a kettle in for teas etc. Very clean.
There is a lovely bar which is very relaxing and on certain nights there's entertainment - which was the only downfall for us as we did not enjoy the singers who performed on the Saturday night. However just because it was not our cup of tea did not mean they were bad in anyway we just knew none of the songs!
Location of the hotel was great just a ten minute walk in to St Hellier so it was nice and quiet.
Not to far from the airport - we decided to get a taxi as we did not know where the bus would take us - very expensive cost us £20.00.
All in all we really liked the Monterey - our only grumble which really is minor is the temperature of the hotel ROASTING!! They provide fans in every room which was a blessing as it appears the heating is on 24/7 - oh and also no beans with the full English breakfast (really didn't bother us just wanted to point that out!)
Thanks to all the staff for a lovely, relaxing few days.

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank hannah_b_86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Weston super Mare, United Kingdom
Level Contributor
104 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
Reviewed September 18, 2012

We stayed for 7 nights on a bed & breakfast basis. I would describe this hotel as typical 3 star with the added benefit of a swimming pool, which we used daily and was very good and usually empty. On the day of our arrival we decided to have dinner in their restaurant and although this was reasonably priced we would have preferred to pay more and had something more inspiring; on all other nights we ate in excellent restaurants within easy walking distance of the hotel and had some fabulous food. Our room was clean but quite small, particularly the bathroom which had no window or extraction. The bedroom decor was quite old fashioned and the beds were two singles placed together and made up as singles. the worst part about the room was the incessant noise from the road (Stopford road) outside, which in spite of the Jersey speed limit seemed to be used as a racetrack until well into the early hours and then start up again from about 5.30am. This was exacerbated by having no aircon so the window had to be left open to prevent the room getting unbearably hot - heat or noise, take your pick. Another extremely annoying aspect of this room was that it was above the waste bin area where very early morning and late at night staff would congregate to talk loudly and to have their smoke breaks.
Good points were the indoor pool, spa and steam room although gym equipment was very limited. Location is good, a 15 to 20 minute walk gets you right into the excellent town centre with an exciting array of bars and restaurants. Hire car was arranged by the hotel from Avis and this was reasonably priced and well organised.
Entertainment by Bossa Basseline was exceptionally good.

Room Tip: Avoid rooms adjacent to the main roads, Stopford Road and St Saviour's road, these are very nois...
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  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank ukstayer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stockport, United Kingdom
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed September 17, 2012

On checking in we were greeted by a very friendley receptionist who went to great detail to explain what the Hotel had to offer in terms of facilities/

A superb place to stay.
Our room was always immaculate when we came back after a long stay and the food was consistent throughout oour 7 day stay,full marks.

In short a wonderful place and we will be going back to this superb hotel.

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Grover54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerJersey, Manager at Monterey Hotel, responded to this review, September 19, 2012
Thank you for your wonderful review.

We are delighted that you enjoyed your stay and that you found that the hotel was to your liking.

Our team are always delighted to receive such comments as it means that we have achieved our objective with the right balance of hospitality and service.

As a point of note, during August and September we have been newly installing a high specification WIFI system throughout the hotel. This service has now gone live and represents a significant investment for the hotel but will continue to be a free service for our guests and for those visiting the hotel and using our facilities.

Your custom is appreciated.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Inverness
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 16, 2012

Had a lovely stay at the Monterey. Staff were lovely and breakfasts were excellent. Hotel certainly was not tired, spotlessly clean and room was really nice. Only criticism was the very warm room we were first allocated (kindly upgrade for free when the found out we were going to be married that week). We were moved even though the hotel was nearly full and the new room was perfect(201). Guests all made a fuss of baby Alex and we would definitely choose this hotel when we inevitably return to beautiful jersey. If they can sort out the few hot rooms I cant imagine anyone criticising this hotel. Thanks again to The Monterey for helping make a special week even more special.

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Teasy1967
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Monterey Hotel

Property: Monterey Hotel
Address: St. Saviours Road, St Saviour, St. Helier JE2 7LA
Location: United Kingdom > Channel Islands > Jersey > St. Helier
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in St. Helier
#10 Romantic Hotel in St. Helier
#13 Family Hotel in St. Helier
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Monterey Hotel 3*
Number of rooms: 73
Official Description (provided by the hotel):
The centrally located AA 3 star Monterey Hotel offers a high standard of comfort and service to both the leisure and business traveller. Full restaurant facilities with an all day menu available. On-site luxury indoor swimming pool facilities, including steam room, spa bath and mini gym are provided free of charge to our guests. A large outdoor swimming pool is also available for fine days. The hotel is directly on the island's bus route network and offers the convenience of excellent complimentary parking facilities. Graded 3 stars by the AA ... more   less 
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Also Known As:
Monterey Hotel St Helier
Monterey Hotel Jersey/St. Helier

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