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“Excellent value for money” 5 of 5 bubbles
Review of Monterey Hotel

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Monterey Hotel
Ranked #6 of 31 Hotels in St. Helier
Certificate of Excellence
Shrewsbury
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Excellent value for money”
5 of 5 bubbles Reviewed August 11, 2012

Spent a week at this hotel and although the rooms are in need of modernisation they are spotlessly clean and spacious. Plenty of storage space, tea, coffee etc and toiletries. Breakfast excellent every morning with plenty of choice, we ate in the bar 4 evenings and the food was very good. In a good position 10- 15 minute walk into the centre of St.Helier with a large supermarket very close by. Both pools clean and very often empty. The staff at this hotel are all friendly, helpful and efficent and definately make this hotel a great place to holiday.

  • Stayed August 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank ShrewsburyJones
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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688 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (190)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Japanese first
  • Any
English first
Level Contributor
134 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
4 of 5 bubbles Reviewed August 9, 2012

Had a wonderful time in this hotel. The food was good, the staff were so friendly and helpful, especially Phil Cunningham, one of the management team, who had a good local knowledge and was extremely helpful. My husband, daughter and I would definitely return if we didn't like trying new places each holiday! In response to previous reviewers comments, yes there are older people in the hotel, but I was pleased about that as they were friendly and quiet and respectful to others. The rooms are in need or a refurb as they look rather old fashioned, but they are still neat and tidy and everywhere is spotlessly clean. There seems to be good wheelchair access to everywhere too. Breakfast is good and evening meals are nice too. Not a massive selection, but enough for most people. The pool is clean and often fairly empty. There Was some traffic noise in our front corner bedroom, but it was fine during the night, just started in the morning rush hour. Definitely the best 3 star hotel you could go to. Thank you !

Room Tip: Maybe ask for a room further back from the road. The management did say they would move us if we wan...
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  • Stayed August 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Thejetsetters2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Longside
Level Contributor
26 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed August 6, 2012

Had a great week at the Monterey. Excellent staff who were very efficient and helpful. The breakfasts were very good. Although we were bed & breakfast we ate at the hotel on 3 occasions, again excellent. The hotel was spotless and would highly recommend to anyone wishing a holiday in Jersey. Denise W.

  • Stayed August 2012, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Denise W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alton, United Kingdom
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed August 6, 2012

We have stayed at the Monterey on various occasions since 2005 and it has always been a relaxing break. There have been several changes to the hotel over this time and the improvements are all great.
The staff are friendly and very helpful and nothing is to much trouble for them. The hotel is clean, comfortable and has great pool area, both inside and out. The bar and restaurant serve excellent food and the breakfast menu has a great selection to choose from, a great start to the day.
If you want good value, great service, close, but not to close, to the town centre, then the Monterey is for you.
Looking forward to our next visit already.

  • Stayed August 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank RozJo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerJersey, Manager at Monterey Hotel, responded to this review, August 9, 2012
Thank you for your comments and custom.

We have invested significantly into the hotel in recent months including all new engineered oak doors with card lock security and upgrades to a large number of bathrooms and to many soft furnishings.

Our restaurant was fully refurbished last year and offers an all day menu for your convenience.

We are delighted that you enjoyed the Monterey Hotel. We do seek to provide great hospitality and service and we are pleased we succeeded in meeting your needs once again at the Monterey.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
wakefield
Level Contributor
42 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 bubbles Reviewed August 2, 2012

This was quite a nice hotel, if not a little bit dated which seems the norm for Jersey. The staff were all eastern European bar one and they were very courteous and extremely efficient which made the hotel a pleasure to stay in. The bar was good with some local brewery ales and the restaurant was pleasant. The breakfast had a very good choice of hot and cold buffet. We ate here in the evenings as the weather was rather inclement, and one night there was a major gas incident in the town keeping us in. The food was good for a hotel of this size and at £16.50 for two courses was not overpriced as was the same with the wine. it was our first trip to jersey and probably our last, we found it dated and in need of bringing it up to standard with other places in Europe. The prices overall were quite steep. However we did like the hotel and staff and would recommend it. Negative comments about over 60's is not necessary as the average age of the clientele varied considerably and there was definitely no BINGO. Ask for a room at the rear as our first room which we changed was very large and overlooked the road at the front which was very noisy

Room Tip: Ask for a room at the rear
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  • Stayed July 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Catullo99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luton, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed July 31, 2012

Excellent stay good room, nothing to much trouble for the staff who were all very helpful.Breakfast was excellent, was on bed & breakfast only but tried the main menu a couple of nights.Excellent carvery ,choice limited at times but the bar menu always had something to eat from snacks to steaks

Room Tip: superior rooom plenty of space
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  • Stayed July 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank Pete S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doncaster, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed July 28, 2012

We stayed at this hotel approximately 10years ago and the food, service and facilities were excellent at that time. We decided to give it another visit for a week this July 2012 and were not disappointed. We received the same excellent service. Nothing was too much trouble for any of the staff. The rooms were spotlessly cleaned and very spacious. When we return to Jersey again we would definitely stay at The Monterey.

  • Stayed July 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Michael H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Monterey Hotel

Property: Monterey Hotel
Address: St. Saviours Road, St Saviour, St. Helier JE2 7LA
Location: United Kingdom > Channel Islands > Jersey > St. Helier
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in St. Helier
#10 Romantic Hotel in St. Helier
#13 Family Hotel in St. Helier
Price Range (Based on Average Rates): $
Hotel Class:3 star — Monterey Hotel 3*
Number of rooms: 73
Official Description (provided by the hotel):
The centrally located AA 3 star Monterey Hotel offers a high standard of comfort and service to both the leisure and business traveller. Full restaurant facilities with an all day menu available. On-site luxury indoor swimming pool facilities, including steam room, spa bath and mini gym are provided free of charge to our guests. A large outdoor swimming pool is also available for fine days. The hotel is directly on the island's bus route network and offers the convenience of excellent complimentary parking facilities. Graded 3 stars by the AA ... more   less 
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Also Known As:
Monterey Hotel St Helier
Monterey Hotel Jersey/St. Helier

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