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“three star rated but five star staff and food”
5 of 5 bubbles Review of Monterey Hotel

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Monterey Hotel
Ranked #6 of 32 Hotels in St. Helier
Certificate of Excellence
London
Level Contributor
24 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“three star rated but five star staff and food”
5 of 5 bubbles Reviewed April 11, 2011

Recently stayed at the Monterey with a group of friends. From the time of arrival to the time we left the staff could not have been more helpful. The bar / lounge area and dining room have recently undergone a refurbishment and were very tastefully designed. The bedroom was fine and suffered no road noise. The leisure facilities were fine , hotel provided car parking and the food was consistantly excellent. Anyone looking for a 3 star hotel around St Helier then look no further than the Monterey. We hope to return later in the year.

  • Stayed April 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Philipgs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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696 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (193)
Date | Rating
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  • English first
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  • Any
English first
Bournemouth, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed April 8, 2011

We have just recently returned from a 3 night stay at The Monterey which was the chosen hotel for family and friends (24 of us!), to stay for my parents Golden Wedding Celebration break. None of us had ever stayed here before so we were really hoping we had made the right choice!
From the minute we arrived, the staff were welcoming and attentive to our every needs. The restaurant was pleasant and modern and offered a choice from 2 different menus. Myself and another lady in our party had special dietary needs which the hotel staff went out of their way to make certain our needs were catered for.
Having the pool, jacuzzi, gym and steam room was wonderful, considering this hotel is only a *** Star!
On the evening of my parents anniversary, champaign was sent to their room and several members of staff helped me and mums friend to decorate the Monet function room ready for their special celebratory evening! ..... Nothing was too much trouble, even the manager helped to blow up the balloons!!!!! The staff ensured everything ran like clockwork for their special evening, which mum and dad thoroughly enjoyed!
All in all, we all had a fantastic few days made possible by the marvellous Monterey staff and the correct choice of hotel.. If you're considering a stay here, myself and the other 23 people in our party would thoroughly recommend it!!!!!!!

  • Stayed April 2011
    • Value
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Helpful?
1 Thank Lisa186262
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
East London / Essex
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed March 29, 2011

My friend and I stayed at the Monetery from the 23rd March 2011, we checked out on the 28th but would have very happily stayed much longer.

The staff really could not have been more friendly or helpful, they just couldn't do enough for us.

So speedy and efficient with everything from a light room service lunch on our arrival to advising us of a welcoming lively local bar for our Friday night out. They gave such good information on travel, good places to see and of course to eat the lovely Jersey Ice-cream.

We had a superior twin room on a bed and breakfast basis, breakfast was a great spread.

We had an evening meal in the restaurant on Sunday, we both agreed it came joint first out of all the meals we'd eaten during our stay in Jersey.

There are two small pools, one inside and one outside, a small gym and sauna, which my friend and I did make use of.

The hotel is around an 8 min walk to town, but there's also a large Co-op just 2 mins away.
The beach is about 12 to 15 mins stroll from the hotel, and we walked from St Hellier to St Aubin a twice (just once back though,) we worked it out to be a 4.5 to 5 mile trip each way, but a beautiful walk and well worth it.

The castle at Gorey also another great place to go, there is so much to see and do it definitely calls for a second trip and we shall definitely be using the Monterey again I cannot praise the staff enough and for me that is one thing that makes such a difference.

Thank you all at the Monterey who helped make out stay so enjoyable, receptionists, restaurant staff and cleaners you work together as great team.

Lorna

  • Stayed March 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LornaSW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Southampton, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed March 24, 2011

A brilliant 4 nights stay. Staff could not have been more friendly and helpful and everyone was so friendly and polite and always said hello. The room decor was a bit "tired" but so clean. The food in the restaurant was absolutely fantastic and we didn't want to eat anywhere else.
Location was ideal, about 10-15 mins to walk into Town or on a good route for easy driving.

  • Stayed March 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Lorna042
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Winchester
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed March 21, 2011

I have stayed there 5 times now and recommend that colleagues stay there too. The service is great. The Reception and Bar staff were friendly. It is fantastic that you have the choice of the Bar Menu and the Restaurant Menu. I ate in the bar both evenings and liked the atmosphere, the food and the staff.
The room was very comfortable and the shower lovely. Not too noisy even though it was on the road side of the hotel.
The breakfast had plenty of choice.
Thumbs up all round.

  • Stayed March 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank From_Winchester_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Londonderry Northern Ireland
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed March 3, 2011

I am just back from a beautiful break in the Monterey Hotel - this has been my 5th time in Jersey but the first in one of the Morvan Hotels - I can assure you that during future trips to Jersey I will stay in the Monterey - the staff were friendly, attentive, polite and efficient in everything they did. Although I did not have my children with me on this occasion as I was away with friends, the hotel is suitable for couples, groups of friends or families of all ages.

The bar/restaurant area have recently been refurbished and we found the area a beautiful place to eat in at breakfast or for our evening meals and also had a lovely atmosphere to enjoy drinks in the evening. The breakfast was of the highest standard with a fantastic choice of a hot or cold breakfast (or both if you so desired); we ate in the restaurant on one evening and found the meal to be great both from a quality perspective and in respect of the service .

The facilities at the hotel were of the highest standard and when away on short trips I also try and book hotels with leisure facilities - I was not dissapointed with the Monterey - their facilities include an indoor pool, a jacuzzi, an outdoor pool, a gym and a steam room.

The location is ideal for access to the shops where I spent several hours each day doing some "retail therapy" - the shops were varied and well located with staff being very pleasant and helpfull.

In summary this is a friendly and well managed hotel and the attitude and service of all the staff suggests that the owners ensure that the staff are trained to a high quality with cutomer service being higtheir main priority - I can't wait to go back.

  • Stayed March 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank June2405
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nottingham, United Kingdom
Level Contributor
61 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
5 of 5 bubbles Reviewed March 1, 2011

This hotel may be a bit updated but the rooms are clean, has adequate facilities and roomy. The staff are excellent and bend over backwards to make you feel welcome, content and relaxed. I would definitely recommend this hotel.

  • Stayed March 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Noskibabe1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerJersey, General Manager at Monterey Hotel, responded to this review, March 8, 2011
We are pleased that you found our hotel to be excellent overall. Images of bedrooms and our newly refurbished restaurant and bar are available on our website. The feedback received in respect of our recent refurbishment has been enormously positive for the hotel. Thank you for your intention to recommend the Monterey Hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Monterey Hotel

Property: Monterey Hotel
Address: St. Saviours Road, St Saviour, St. Helier JE2 7LA
Location: United Kingdom > Channel Islands > Jersey > St. Helier
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in St. Helier
#10 Romantic Hotel in St. Helier
#13 Family Hotel in St. Helier
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Monterey Hotel 3*
Number of rooms: 73
Official Description (provided by the hotel):
The centrally located AA 3 star Monterey Hotel offers a high standard of comfort and service to both the leisure and business traveller. Full restaurant facilities with an all day menu available. On-site luxury indoor swimming pool facilities, including steam room, spa bath and mini gym are provided free of charge to our guests. A large outdoor swimming pool is also available for fine days. The hotel is directly on the island's bus route network and offers the convenience of excellent complimentary parking facilities. Graded 3 stars by the AA ... more   less 
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Also Known As:
Monterey Hotel St Helier
Monterey Hotel Jersey/St. Helier

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