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“Fab weekend”

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Grand Jersey Hotel & Spa
Ranked #6 of 32 Hotels in St. Helier
Certificate of Excellence
Southampton, United Kingdom
Level 3 Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Fab weekend”
Reviewed April 30, 2014 via mobile

Great weekend. Upgraded to sea view room - fab bath and balcony (traffic noise as expected; but not an issue for us). Great breakfast - staff very friendly and efficient. To be honest we were both surprised by how rude some guests (generally the more elderly) were towards waiting & reception staff. Relaxed feel to whole place. Loved the champagne lounge and found the food particularly good value given that each portion was enough for two. Spa not too busy but could do with more seating area. Great location - would definitely go again.

Stayed April 2014, traveled as a couple
Helpful?
Thank Sue H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eamonn E, General Manager at Grand Jersey Hotel & Spa, responded to this review, May 13, 2014
Dear guest,

Thank you for taking the time to review your recent stay at Grand Jersey. Your feedback is so valuable to us, and I will definitely pass on your compliments to all of the staff - it is always a great morale boost when their hard work and friendly approach is recognised.

I'm delighted you will be returning in the future and look forward to welcoming you back to Grand Jersey.

Best wishes,

Eamonn
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,653 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (597)
Date | Rating
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English first
Jersey, United Kingdom
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 27, 2014

We stayed in the Grand last year and also booked into their Michelin restaurant. The restaurant was the best meal we have ever tasted and cannot wait to go back again. The hotel and the staff we could not fault at all, an absolutely amazing stay and we would not hesitate to stay here again without a doubt.
If you are looking for 5 star treatment and luxury in Jersey, within walking distance of beach, restaurants, shops and all the sights then don't hesitate to stay here are The Grand Jersey.
We would like to thank the General Manager Eamonn for his warm welcome and first class service.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank tlawlor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eamonn E, General Manager at Grand Jersey Hotel & Spa, responded to this review, April 27, 2014
Dear guest,

It was an absolute pleasure to welcome you to Grand Jersey and I am delighted that you were so blown away by the hotel, staff and service you received whilst you were here. Dining in our Michelin star restaurant Tassili is an opportunity not to be missed and again, I'm glad you were able to experience this first-hand.

On behalf of everyone here at Grand Jersey we can't wait to see you again soon.

Best wishes,

Eamonn
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
england
Level 3 Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed April 23, 2014

Just returned from a weekend at the grand hotel and wish to thank the staff who were the nicest I have ever met. Every single one of them were friendly, considerate and professional in every way. They went out of their way to ensure our stay was special. The food was lovely, the rooms very comfortable and the location great. A big thanks to all. When I come back to jersey I would certainly stay at the grand again.

Room Tip: States three nights and upgraded for an extra 30 pounds to a sea view room with a balcony. Lovely. W...
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  • Stayed April 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mybonnybee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eamonn E, General Manager at Grand Jersey Hotel & Spa, responded to this review, April 25, 2014
Dear guest,

I am delighted that you had such a wonderful stay with us recently and will make sure everyone knows how much you appreciated the hotel's warm friendly and professional manner.

I look forward to your return to Grand Jersey in the near future.

Best wishes,

Eamonn
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Maidstone, United Kingdom
Level 3 Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed April 23, 2014 via mobile

We had a good break at Easter . The hotel was clean , well appointed . The staff were kind of friendly but a bit superior . We have stayed in some of the best hotels in the world and I would say it was average but some of the staff thought they were special . All week we had a really pleasant concierge park our car and get the car in the morning , on the last day I went looking for him to give him a tip only to find a larger older guy ( who had looked down at us and ignored us for the whole stay ) hardly had a word to say , grunted and threw the keys at me . No offer of help with the luggage , really bad service which spoilt the trip . A poor advert for a reasonable hotel . He spent most of his time pandering to the older clientele , maybe he should work out where the real value is !

Stayed April 2014, traveled with family
Helpful?
Thank Douglal3007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eamonn E, General Manager at Grand Jersey Hotel & Spa, responded to this review, April 25, 2014
Dear guest,

Thank you for taking the time to review your recent stay at Grand Jersey - all feedback, good or bad is extremely useful for us to improve the level of service we provide. If you could recall the name of the concierge who helped you during your stay it would be lovely for me to pass on your appreciation to him.

Best wishes,

Eamonn
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stirling, United Kingdom
Level 6 Contributor
114 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed April 23, 2014

My husband and I stayed here over the Easter Weekend. I stayed here before a number of years ago when it was 4 star.

I would say the food is certainly five star - high quality and imaginative and superb choice at breakfast time.

Polite and attentive service.

We were in a suite, as that was all that was left when we booked (just over a week ago). Only complaint was the windows in the bedroom were very high, the bath took a long time to fill and the room access cards were a bit erratic.

We had a wardrobe each and two TVs!

As neither of us are swimmers, we didn't make use of the leisure facilities so we can't comment.

Public lounge areas and external restaurant at front very comfortable.

Lounge area in suite very comfortable with superb views over the bay.

I would say it is quite pricey and would maybe choose a less expensive room next time.

Room Tip: We were in a corner suite (room 225)
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  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sheila B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eamonn E, General Manager at Grand Jersey Hotel & Spa, responded to this review, April 25, 2014
Dear Sheila,

Thank you for your review of Grand Jersey following your recent stay - we really do appreciate you taking the time to pass your comments on, and I am so pleased that you enjoyed your break in Jersey.

I hope that you Grand Jersey will be your choice of destination again in the future and please don't hesitate to contact us directly if do decide to return.

Kind regards,

Eamonn
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
cardiff
Level 4 Contributor
31 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed April 23, 2014 via mobile

We stayed in March you could not wish for a better hotel , definite 5x hotel staff extremely freindly could not do enough for you always attentive to your care consiage were fantastic fab to drop of car at door and hand over keys. Restaurant was good service and food great. Our room was large very clean with sea and park veiws would recommend this hotel to all our friends will revisit again.

Stayed March 2014, traveled as a couple
Helpful?
Thank brucewillisCardiff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eamonn E, General Manager at Grand Jersey Hotel & Spa, responded to this review, April 25, 2014
Dear guest,

It sounds like you had a wonderful stay at Grand Jersey - I am delighted that the hotel met your expectations and I will certainly pass on your compliments to the whole team here who will appreciate the recognition.

I look forward to seeing you again in the future.

Best wishes,

Eamonn
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level 6 Contributor
400 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 132 helpful votes
Reviewed April 22, 2014

Stayed here for three nights over the Easter Weekend and certainly enjoyed it. Its best if you like brown as much of the decor seems to favour this colour. A lot of debate in the reviews here about whether the place is really worth five stars. Comparing with a few other places I've stayed there are pro's and cons. The room on the small side (the interior rooms don't have views) and the bathroom a bit poorly laid out. However all facilities present and correct (except a hair drier, which was promptly delivered), clean and very comfortable. Quite a big TV for the room too. We also got to check in early which was great after an early morning flight. Breakfast was buffet style for traditional cooked (which I prefer fresh) but there was no problem with ordering freshly cooked stuff like haddock and poached eggs (some places seem to have a bit of difficulty doing this even when it's on the menu). All staff encountered were very pleasant, friendly and helpful, definitely five star service. I'd certainly recommend the hotel and stay again, although I might choose a room with a view.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Richard G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eamonn E, General Manager at Grand Jersey Hotel & Spa, responded to this review, April 25, 2014
Dear guest,

Thank you very much for your constructive, honest feedback of your recent stay at Grand Jersey.

I take on board your comments regarding the layout of some of our bathrooms and these are in fact being refurbished/redesigned during the course of 2014. I was delighted to read your thoughts on our staff and the five star level of service the hotel offers and will definitely let everyone know you were impressed with the hotel overall.

I hope that you will decide to return in the future and please don't hesitate to contact us directly to organise your booking.

Best wishes,

Eamonn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Jersey Hotel & Spa

Property: Grand Jersey Hotel & Spa
Address: The Esplanade, St. Helier JE2 3QA
Phone Number:
Location: United Kingdom > Channel Islands > Jersey > St. Helier
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 On the Beach Hotel in St. Helier
#3 Spa Hotel in St. Helier
#4 Luxury Hotel in St. Helier
#7 Business Hotel in St. Helier
#11 Romantic Hotel in St. Helier
#12 Family Hotel in St. Helier
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Grand Jersey Hotel & Spa 5*
Number of rooms: 123
Official Description (provided by the hotel):
Grand Jersey is the island’s stylish, sophisticated hotel and spa, presenting guests an exceptional experience. It offers the ultimate in comfort and glamour, through a blend of sophisticated restaurants, the exclusive, atmospheric Champagne Lounge and the luxurious, award winning Spa. Grand Jersey also features the innovative Park Suites – a dedicated business centre with private cinema, meeting rooms and flexible events spaces. Whether you’re visiting Jersey for a short break, summer holiday or business, you are assured of a wonderful stay. Grand Jersey is committed to the highest standards of service and excellence which is why the hotel is one of only two on the island to be awarded five stars. ... more   less 
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Also Known As:
Grand Jersey Hotel St. Helier
Grand Jersey St Helier
Grand Jersey Hotel & Spa St. Helier

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