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Grand Jersey Hotel & Spa
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Reviews (1,802)
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Reviewed April 21, 2014

We have recently returned from a short break in Jersey.
Having stayed previously in St Brelades and Rozel, this time we decided to stay in St. Helier.
Best decision! Much more to do and see and walk around in the evening.
Considered all the 5 star options but felt assured that we could not have chosen better or been happier anywhere. Personal welcome and service throughout our stay from not only the concierge team, especially Jose but Eamon, the Manager himself, always addressing us by name.
This is a top class professional establishment. Nothing could be faulted.
So happy were we here that we will return this time next yeR to Jersey, just to enjoy the luxury of this Hotel.

Room Tip: Sea view on third floor
  • Stayed: April 2014, traveled as a couple
    • Value
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1  Thank Helen D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eamonn E, General Manager at Grand Jersey Hotel & Spa, responded to this reviewResponded April 25, 2014

Dear Helen,

What an absolute pleasure it was to welcome you to Grand Jersey and I am so pleased that you had such a memorable stay.

I shall pass your compliments onto the entire team here who are always extremely appreciative of recognition for their hard work and friendly attitude.

I am very much looking forward to seeing you again next year - please don't hesitate to contact us directly to organise your reservation.

Best wishes,

Eamonn

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 21, 2014 via mobile

Everything about this place is fantastic, would highly recommend, lovely rooms, helpful and friendly staff, location is perfect, great food, lovely facilities, large indoor pool, couldn't be better, will definitely stay here again the next time we are in jersey

Stayed: March 2014
Thank Ian F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eamonn E, General Manager at Grand Jersey Hotel & Spa, responded to this reviewResponded April 27, 2014

Dear guest,

Thank you for taking the time to review Grand Jersey - I am delighted that you considered your stay to be "faultless" - this is amazing praise for the team here who work incredibly hard to achieve this level of recognition and I will be sure to pass your comments on to them.

I very much look forward to seeing you at Grand Jersey again in the near future.

Kind regards,

Eamonn

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 20, 2014

We are celebrating our 30th wedding anniversary and my husband's birthday at the Grand Jersey as I write. Room is great and staff are brilliant - they have surprised us with fruit one day and a lovely congratulations cake the next. We're very excited wondering what they'll do today and tomorrow! Weather hasn't been great but hotel is lovely to spend time in and location is excellent for getting into town and beach. Breakfast and dinner yummy and varied. Swimming pool is also a bonus! Great!

  • Stayed: April 2014, traveled as a couple
    • Value
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Thank Elle19091959
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eamonn E, General Manager at Grand Jersey Hotel & Spa, responded to this reviewResponded April 27, 2014

Dear guest,

I appreciate you taking time out from your break to review Grand Jersey - and congratulations on celebrating both your wedding anniversary and birthday with us!

We always try and make anniversaries, birthdays and any other celebrations special for our guests - we want you to leave Jersey with lasting memories of your stay, and offering this personal touch is always well received by guests.

I hope you enjoy the remainder of your stay at Grand Jersey and we look forward to seeing you again.

Warm regards,

Eamonn

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Reviewed April 18, 2014

A super hotel in so many ways. Fantastic location with a lovely spellbinding view of Elizabeth Castle and St Aubin Bay. On occasion I find that a 5 star may have its grading due to facilities and service, whilst the fabric is looking old, tired and tatty... Not so with the Grand. We had a beautiful, spacious standard room and the entire hotel looked immaculate, as do most properties in Jersey. The modern, trendy outdoor terrace bar was a heavenly place to enjoy a daytime or pre-dinner drink and the concierge team were so friendly and helpful. We took a full day tour of Jersey during our stay and the concierge booked this for us. As we ended the tour we were all delivered to our respective hotels and it became evident that The Grand is one of St Hellier's top hotels. Breakfast is an experience not to be missed, both for food and for service. Unfortunately, we didn't get time to use the spa as it was our first time in Jersey and there is so much to see and do. But we really fell in love with Jersey and our time in the Grand was all part of that. We will be back one day and there is no doubt about where we will be staying.

Room Tip: Standard rooms don't have a sea view and you can upgrade for £20 PN. Who needs a sea view when it's there to greet you outside when you have finished snoring!
  • Stayed: April 2014, traveled as a couple
    • Value
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Thank Billius859
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eamonn E, General Manager at Grand Jersey Hotel & Spa, responded to this reviewResponded April 27, 2014

Dear guest,

I am delighted that you chose to stay at Grand Jersey for your first visit to the island, and it sounds like you haven't been disappointed with your choice of locations! It is our aim for our guests to experience a quality five star hotel, with friendly professional staff and amazing food and surroundings and my team will be delighted for the acknowledgement and recognition of this.

I very much look forward to seeing you again in the near future.

Kind regards,

Eamonn

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Reviewed April 17, 2014

Room was lovely and bigger than expected. Had a great view of the sea and on to St Aubin. Staff were very accommodating even fixing minor problems we had in a matter of moments. On arrival we were greeted by name and even though early our room was made ready swiftly and were told we could sit in the restaurant and have a coffee or sit in the lounge whilst we waited. The hotel had excellent service and waiting areas were clean and tidy. We were picked up from the airport and dropped back, both journeys were relaxing and drivers very helpful. Thank you again to all staff who made our stay very relaxed and enjoyable.

  • Stayed: April 2014, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Thank JonoB73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eamonn E, General Manager at Grand Jersey Hotel & Spa, responded to this reviewResponded April 27, 2014

Dear guest,

Thank you for taking the time to review Grand Jersey following your recent stay with us. We are constantly striving to provide a personal, five star service to our guests and it is wonderful to see that you experienced exactly this whilst staying here.

I look forward to welcoming you back to the hotel in the future.

Best wishes,

Eamonn

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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