Very nice and attentive staff, but this is the only aspect that could be called five star. Very polite and helpful, even brought a take away and plates to our room with no obvious desire for a tip!
Decor - needs a general refresh, tatty and marks on the walls
Cleaning - minimal housekeeping service, bed made and that is it
Communal areas - a little cold. Again, tatty.
Food - Michelin star restaurant VERY GOOD, but buffet breakfast pretty bad, I've had better in Travelodge.
Gym - small but well equipped, benches could do with an upgrade.
Pool/sauna/steam - very nice, low lighting in the pool/jacuzzi area, relaxing ambience. Sauna/steam and tropical shower facility.
Private cinema - great perk! Free to watch a film if you ask the concierge - he even brought us free popcorn!
Car parking - concierge parks the car for you, 5 star perk.
Beauty salon - helpful staff, accomodating with appointments. I had 2 massages, both good quality and nicely decorated rooms with a pleasant relaxation room.
We enjoyed our break despite the above points, and would recommend the hotel if you can get a good rate.
NOTE - do not use Europcar! At least £50 more than Hertz. In fact, don't even rent a car unless you will drive all over the island - it's all one way and you need scratch off cards for parking so we could only park on the Sunday! Annoying.
- Official Description (provided by the hotel):
- Grand Jersey is the island’s stylish, sophisticated hotel and spa, presenting guests an exceptional experience. It offers the ultimate in comfort and glamour, through a blend of sophisticated restaurants, the exclusive, atmospheric Champagne Lounge and the luxurious, award winning Spa. Grand Jersey also features the innovative Park Suites – a dedicated business centre with private cinema, meeting rooms and flexible events spaces. Whether you’re visiting Jersey for a short break, summer holiday or business, you are assured of a wonderful stay. Grand Jersey is committed to the highest standards of service and excellence which is why the hotel is one of only two on the island to be awarded five stars. ... more less
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- Also Known As:
- Grand Jersey Hotel St. Helier
- Grand Jersey St Helier
- Grand Jersey Hotel & Spa St. Helier