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“Great Location - Excellent Staff”

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Grand Jersey Hotel & Spa
Ranked #5 of 30 Hotels in St. Helier
Certificate of Excellence
Reviewed October 10, 2013

We recently stayed for a two night weekend break at The Grand and really enjoyed our stay. From the minute we arrived to the minute we departed The Grand met all of our expectations, the staff were really pleasant and helpful and the atmosphere at the hotel was relaxed but refined. We had a sea view room and the view of the castle and the sweeping bay was a real pleasure to wake up to. We found that having Sky Sports and on demand movies in your room was a nice touch too.
We ate on the terrace on the Friday of our stay and the food was delicious. We also made use of the spa facilities on the Saturday and the staff there were really pleasant and professional. The pool, spa and steam rooms were all really nice and the treatments we had really added to the luxury break experience, in particular the "Life Saving Back Treatment". The hotel is well situated for walking into town and there are some great little restaurants literally round the corner from the hotel.
Le Frigate which is based across the road from The Grand does a superb Jersey breakfast that is great value at £6.50 and offers really pleasant views of the castle and beach.

We will definitely visit again and couldn't find a fault with the hotel, staff or location

Room Tip: go with the sea view it really is worth it
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  • Stayed: September 2013, traveled as a couple
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Thank gavd_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eamonn E, General Manager at Grand Jersey Hotel & Spa, responded to this reviewResponded October 24, 2013

Dear guest,

Thank you for taking the time to review Grand Jersey following your recent stay with us - we really appreciate your feedback.

I am delighted that you had such an enjoyable stay with us and I'm sure you have taken some wonderful memories back home with you from your trip.

I hope that you will decide to return to Grand Jersey in the future and we look forward to welcoming you back.

Kind regards,

Eamonn

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,104 - 1,110 of 1,760 reviews

Reviewed October 9, 2013

The hotel has a great location overlooking the sea on the edge of the town centre. Our room had a balcony overlooking the sea and was worth the few pound extra for the view & balcony.

The room itself was well furnished with all you needed. It wasn't huge,but was big enough to comfortably fit two people. The bathroom was pretty good, although slightly showing its age. The toiletries are from Pecksmith, a brand I've only ever seen in TK Maxx, so not quite luxury, but good considering for the price of the room.

By way of comparison, this room with balcony cost only £5 more for weekend nights than the really grotty Travelodge Bournemouth Seafront, and the wretched Travelodge did not include breakfast and the only toiletry was a miserly tiny piece of cheapo soap. The Grand price included really very good buffet breakfasts for two, so if we take account of that was cheaper than the equivalent at a grim Travelodge. Plus the room price here includes free valet parking. On that basis The Grand is an absolute bargain.

The staff were really excellent - from check in to concierge, cleaners and waiting staff. The public areas are also excellent. I would have no hesitation in staying here again or recommending it to others.

Room Tip: Sea view rooms with balcony are worth the little extra.
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  • Stayed: October 2013, traveled as a couple
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Thank NMHastings
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eamonn E, General Manager at Grand Jersey Hotel & Spa, responded to this reviewResponded October 24, 2013

Dear guest,

Thank you for taking the time to review Grand Jersey following your recent stay with us.

I am so pleased that you had a great stay with us and will pass your compliments on to the rest of the team here at Grand Jersey.

I hope we will see you again soon.

Best wishes,

Eamonn

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 8, 2013

Chosen via BA's web site, this hotel hits the spot. super room, friendly, helpful and professional staff, good food and very comfortable public areas. Convenient location but sea view room was noisy. However, the double glazing did the trick

Room Tip: Go for a sea view and make full use of the air conditioning as the room was too hot
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  • Stayed: October 2013, traveled as a couple
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Thank Stuart S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 8, 2013

This Hotel has a perfect location on the outskirts of St Helier the views are amasing.The hotel staff are friendly and nothing is too much trouble.The rooms have every thing in them that you could want tea /coffee making iron slippers dressing gowns and more,we were only on a short break but I cannot wait to stay in the hotel again.

Room Tip: we had room 315 and had a sea view
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  • Stayed: October 2013, traveled as a couple
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Thank YVONNE W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 6, 2013 via mobile

This hotel seems to improve each stay. I must say, the customer service from check-in to leaving is noticeably excellent.
Love the champagne bar. A beautifully comfortable stay and will definitely be back soon.

  • Stayed: October 2013
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Thank outragel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 6, 2013

I was looking for a hotel to stay at for my trip to Jersey to watch Bristol RFC. The hotel is ideally located on the edge of St Helier. Buses pass close to the hotel and therefore made getting round the island very easy. Staff were friendly courteous and helpful. Definitely recommend hotel whatever your age!

  • Stayed: September 2013, traveled with friends
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Thank N1ckR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 6, 2013 via mobile

My friend and I took the one night Indulgence Break . Great value for money . Fantastic room, with amazing view . Evening meal at Victorias was delicious with an excellent wine menu . Thoroughly enjoyed our champagne in the buzzing Champagne Lounge ! The welcome and service we received from all staff was amazing, political and courteous at all times . We would choose the Grand over all other 4-5* hotels in town as having stayed in them, the Grand is the best ! Many thanks to all staff, especially Joe !

  • Stayed: October 2013
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Thank Julia L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Jersey Hotel & Spa

Address: The Esplanade, St. Helier JE2 3QA
Phone Number:
Location: United Kingdom > Channel Islands > Jersey > St. Helier
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 On the Beach Hotel in St. Helier
#3 Spa Hotel in St. Helier
#4 Luxury Hotel in St. Helier
#7 Business Hotel in St. Helier
#11 Romantic Hotel in St. Helier
Price Range: $142 - $341 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Jersey Hotel & Spa 5*
Number of rooms: 123
Official Description (provided by the hotel):
Grand Jersey is the island’s stylish, sophisticated hotel and spa, presenting guests an exceptional experience. It offers the ultimate in comfort and glamour, through a blend of sophisticated restaurants, the exclusive, atmospheric Champagne Lounge and the luxurious, award winning Spa. Grand Jersey also features the innovative Park Suites – a dedicated business centre with private cinema, meeting rooms and flexible events spaces. Whether you’re visiting Jersey for a short break, summer holiday or business, you are assured of a wonderful stay. Grand Jersey is committed to the highest standards of service and excellence which is why the hotel is one of only two on the island to be awarded five stars. ... more   less 
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Also Known As:
Grand Jersey Hotel St. Helier
Grand Jersey St Helier
Grand Jersey Hotel & Spa St. Helier

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