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“Lovely!”

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Grand Jersey Hotel & Spa
Ranked #6 of 32 Hotels in St. Helier
Certificate of Excellence
Brighton, United Kingdom
Level 6 Contributor
105 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
“Lovely!”
Reviewed February 8, 2013

Despite the weather being miserable , the hotel was lovely, with very friendly staff and clean rooms with nice touches like the free film service. We didnt eat in either of the restaurants as one was shut for refurbishment (which unfortunately no one told us about on booking )and the other didnt appeal, We did however eat in the champagne bar which was good. The reason for not giving 5 stars is the pool was cold and lack of prior information about the restaurant refurb. The rooms at the front have great views BUT are located quite near a busy road. Overall a lovely hotel with nice personal touches you would expect form a smaller chain.

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Diana S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eamonn E, General Manager at Grand Jersey Hotel & Spa, responded to this review, February 19, 2013
Dear guest,

Thank you for your feedback following your recent stay at Grand Jersey.

I was pleased to see that despite the weather you still managed to have an enjoyable stay and I look forward to welcoming you back to the hotel in the future.

Kind regards,

Eamonn
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (602)
Date | Rating
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English first
Chester
Level 3 Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed February 7, 2013

I arrived at the hotel and was left to find my own room. No heating was turned on. The television was not working and there was no hair dryer. Altogether extremely disappointing. The organisation I work for will be looking to visit the island at least 14 times a year and we will definitely not be using this establishment.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Ann B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eamonn E, General Manager at Grand Jersey Hotel & Spa, responded to this review, February 22, 2013
Dear guest,

Thank you for your feedback following your recent stay at Grand Jersey.

Constructive comments are always welcomed and forwarded to the relevant departments and I appreciate you taking the time to give us yours.

Kind regards,

Eamonn
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
MAnchester
Level 5 Contributor
50 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed February 6, 2013

We stayed in this hotel for an 'up-market' hen weekend away. A group of 23 'Hens!'
The hotel through-out is very grand and well maintained. We had private use of various rooms through-out our stay ie the bar area on the first evening, then another 'media' type room for cocktail makng and games. The following day we had sole use of the cinema for a film of our choosing. On the last day we had 'afternoon tea' in one of the private lounges which I must say was excellent
We were very well looked after and nothing was too much trouble for any of the staff

Room Tip: we had 12 rooms and all were excellent
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  • Stayed February 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Charliegir1007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eamonn E, General Manager at Grand Jersey Hotel & Spa, responded to this review, February 22, 2013
Dear guest,

Thank you for taking the time to feedback your comments via Tripadvisor following your recent stay with us.

I hope that we will see you at Grand Jersey again in the future.

Best wish,

Eamonn
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Blackpool, England
Level 3 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed February 5, 2013

We stayed at the Grand Jersey Hotel for my husband's 80th Birthday and could not have been treated any better if we had been Royalty. Ken is slightly disabled but as soon as we arrived the car was taken and parked, the cases taken to our wonderful room overlooking the bay and whenever we needed the car it was brought back to the entrance. our Birthday meal in Tassili was wonderful the staff, the menu and the chefs were superb and attentive. We also enjoyed our meal in the Victoria Restaurant. After two hectic days sightseeing we chose room service - what a treat. I hope we can return for my special birthday, besides loving Jersey no hotel could give us a more comfortable and special stay

Room Tip: Askk for a sea view
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  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank JoanMP49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eamonn E, General Manager at Grand Jersey Hotel & Spa, responded to this review, February 22, 2013
Dear guest,

I am delighted that you and your husband had such a memorable stay with us recently and I shall be passing your kind words on to the whole team.

I hope that we will be seeing you at Grand Jersey again in the future.

Kind regards,

Eamonn
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jersey St Helier
Level 4 Contributor
34 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed February 4, 2013

Stayed at the grand for the 3rd time can't faulty it in any way, they hosted the event for Roger Sanchez and what an event it was! All the staff were great (apart from they wouldn't let me take 6 bottles of beer up to my room to have a drink before it started but never mind) Stacy Ionescu
Reservations Supervisor gave us great service and nothing wasn't too much to ask! Would recommend for anyone to stay here.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rossmurphy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eamonn E, General Manager at Grand Jersey Hotel & Spa, responded to this review, February 22, 2013
Dear guest,

Thank you for your review of Grand Jersey on Tripadvisor. I appreciate you taking the time to post your comments and I am so pleased that you had such a great stay.

I hope to see you back again for the next event.

Kind regards,

Eamonn
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Liverpool, United Kingdom
Level 5 Contributor
57 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed January 31, 2013

The Hotel tends to be aimed at the buisness user. It seems to be rather formal and needs to chill a bit. The facilities are very good though with a nice pool and spa. All staff were very helpful. Our first room couldn't be accessed as the key card didn't work. We were moved to another room. The room was comfortable yet a little cramped with too much furniture.The air con system was noisy the lowest setting still left the room very hot. I struggled to sleep as the air con ran continually. Most of the sockets were taken up by lights leaving very few sockets to fit chargers etc. Large screen TV. Parking in the hotel can be difficult to find and rather tricky to park in the tight spaces. Buffet breakfast very good excellent choice and well stocked.

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Titch5656
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eamonn E, General Manager at Grand Jersey Hotel & Spa, responded to this review, February 22, 2013
Dear guest,

Thank you for your honest, constructive comments following your recent stay at Grand Jersey and we really appreciate you taking the time to post your feedback on Tripadvisor.

I look forward to seeing you again in the future.

Kind regards,

Eamonn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Guernsey, United Kingdom
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed January 29, 2013

First of all thank you for all your help and especially for organising the rose on the bed she loved it :)
We had an amazing stay and everyone was so friendly and helpful and attended to needs before we needed them (i.e. getting us more drinks before we had finished so never an empty glass)
The Room...
Very nicely decorated and big. The bed was the most compfortable hotel bed i have ever slept in so had an amazing sleep and ive stayed in a lot of hotels from guernsey to jersey to london, manchester, florida, cuba, las vegas. The bathroom was very well equipt and was so nice to relax in bath while my partner had her massage (she went back an hour later for a pedicure) I liked the little touch with the dressing gown and slippers oh and i thought the back lighting on the bed was stunning.
The Restaurant
This is important to me as i was a chef for 10 years. We dined in Victoria's. The Chicken terrine was outstanding and whoever made that got it spot on. again we were always being asked if wanted more drinks before the glasses were empty and also more bread. The waiting staff really do care and seems more than a job to them only ever felt like that at the Ivy in London thats how highly i rate the waiting staff. The Rump steak had so much flavour and cooked perfectly (medium rare) my partner had well done as she is pregnant so has to have her meat that way. The peppercorn cream was spot on too. For dessert my partner had panna cotta which was perfect so refreshing and had that bitterness of the raspberry compote was very well balanced. I had the profiteroles (everyone's favorite) they were very tasty and presentation was great as it was for all the food but i think personally a little jug served seperately (like the steak sauce comes in) with hot chocolate sauce would complete the dish but that is only my opinion. Loved it would eat here again when i'm back on the island.

Overall we loved this hotel and next time we are on the island we will definatly be staying there a very pleasurable experience, thank you

Room Tip: contact Vinessa on reception. Helps every need
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  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mister1982
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eamonn E, General Manager at Grand Jersey Hotel & Spa, responded to this review, February 1, 2013
Dear guest,

Thank you for reviewing Grand Jersey on Tripadvisor following your recent stay with us.

Your comments and feedback are very much appreciated and I shall be passing your review on to the rest of the team here at the hotel.

I hope that you will decide to return in the future and we look forward to welcoming you back.

Kind regards,

Eamonn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Jersey Hotel & Spa

Property: Grand Jersey Hotel & Spa
Address: The Esplanade, St. Helier JE2 3QA
Phone Number:
Location: United Kingdom > Channel Islands > Jersey > St. Helier
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 On the Beach Hotel in St. Helier
#3 Spa Hotel in St. Helier
#4 Luxury Hotel in St. Helier
#7 Business Hotel in St. Helier
#11 Romantic Hotel in St. Helier
#12 Family Hotel in St. Helier
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Grand Jersey Hotel & Spa 5*
Number of rooms: 123
Official Description (provided by the hotel):
Grand Jersey is the island’s stylish, sophisticated hotel and spa, presenting guests an exceptional experience. It offers the ultimate in comfort and glamour, through a blend of sophisticated restaurants, the exclusive, atmospheric Champagne Lounge and the luxurious, award winning Spa. Grand Jersey also features the innovative Park Suites – a dedicated business centre with private cinema, meeting rooms and flexible events spaces. Whether you’re visiting Jersey for a short break, summer holiday or business, you are assured of a wonderful stay. Grand Jersey is committed to the highest standards of service and excellence which is why the hotel is one of only two on the island to be awarded five stars. ... more   less 
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Also Known As:
Grand Jersey Hotel St. Helier
Grand Jersey St Helier
Grand Jersey Hotel & Spa St. Helier

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