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“Really Good Hotel”

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Grand Jersey Hotel & Spa
Ranked #5 of 32 Hotels in St. Helier
Certificate of Excellence
Oxford
Level Contributor
32 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Really Good Hotel”
Reviewed March 8, 2012

We stayed here in February long weekend in February and on the whole had a pretty good stay. The hotel could do with some updating, but what is so good about the hotel are the staff. As previous reviews have stated, they do go out of their way to do things for you. We plan a return visit to the island and will probably book this hotel again.

  • Stayed February 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RHHM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,571 reviews from our community

Traveler rating
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    462
    190
    60
    32
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (572)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Any
English first
London
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed March 3, 2012

Still here leaving today came for the weekend the staff where all great nothing to much trouble very friendly and helpfull, I felt the hotel could do with a bit of updating though I would come back first time in jersey a calm and beautiful island

  • Stayed March 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ikay3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Northamptonshire
Level Contributor
40 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed February 27, 2012

We stayed at the hotel for 2 nights and had a wonderful experience. The staff were exceptionally helpful and friendly and nothing was any trouble at all. From printing out boarding passes to leaving birthday cards for my husband and sister who were both celebrating significant birthdays. We were told that we would have park views, well we did but the balcony also had lovely sea views too. We were given complimentary drinks after there had apparently been an issue with the hot water one evening, we had not even noticed any problems. We ate at Tasili the Michelin starred restaurant and I would recommend anyone to eat here. The whole evening was wonderful, the experience, the staff were knowledgeable and friendly whilst being very efficient, the food was incredibly delicious and we enjoyed being able to watch some of the preparation on a big screen.
I used the gym and pool during the stay and had them to myself which I loved! My only disappointment was not being able to book a treatment at the spa, my own fault as I should have booked in advance rather than waiting until we had been there for a day!
If you are looking for a hotel in St. Helier I would highly recommend The Grand Jersey you will have a wonderful experience.

  • Stayed February 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Diam0ndDeb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
27 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed February 24, 2012

Stayed her for a 2night stopover, rooms were lovely. decoration, clean and included all the amenities we would need!
The hotel has 2 restaurants, 1 of which has a michelin star. i was very excited to eat here but upon the day of arrival we found it to be fully booked! so we went for the brasserie which turned out to be very nice.
The best part of the hotel is the concierge team. friendly, helpfull and informative. The Portugese lads make a great team and throughout our stay were superb. Also Christian and his team from brekfast helpfull and friendly. Overall a nice hotel, good location within walking distance of everywhere, good spa facilities (including an awesome all angle jet wash shower) and i would stay here again the next time i visit Jersey.

Thankyou for a great stay

  • Stayed November 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Zoeb M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Winchester, United Kingdom
Level Contributor
122 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 127 helpful votes
Reviewed February 22, 2012

We were staying in Jersey last week and had pre-booked a 90 minute massage treatment. Upon arrival, we were shown round the facilities and then proceeded to head to the pool. The facilities are more limited than we've experienced at other residential and day spas for example Pennyhill Park but as we were mainly there for a massage it didn't worry us too much. Had I planned to spend the whole day there, I would however have been disappointed. There is basically a heated pool, 2 sensory showers, a steam room and a sauna. There were only 2 poolside chairs so if you wanted to take time out from the pool and the sauna etc, there was nowhere else to go!

As we'd booked spa treatments, we were able to use the relaxation room which we did. When we first got there, there was soft music playing, a full water dispenser, clean cups etc. By the time we returned an hour later, the water dispenser was virtually empty, there were no clean cups and lots of dirty cups lying around. I fancied a herbal tea but there was only English Breakfast Tea (and no milk). Somewhat bizarre for a spa. Our treatments were booked for 3:30 and this was about 2 so my husband asked for some herbal tea bags. During the 90 minutes that we were in there reading whilst waiting for our treatments, no one came to check the refreshments or clear up. The water was drained and the teabags never materialised. Not a great experience.

But all was forgiven when we had our massages which I have to say were probably amongst the best we'd had. We were in a double treatment room and both of the ladies giving the massages were fairly young but this was no half hearted massage. Having chosen our favourite oils, we had 90 minutes of top to toe bliss with a mix of deep tissue massage and more gentle pressure. Phoebe, who did my treatment was wonderful.

So overall, if we hadn't had the poor experience with the refreshments I would have given this 4 stars but this really let the experience down.

  • Stayed February 2012, traveled as a couple
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
2 Thank HampshireCarol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Halifax, United Kingdom
Level Contributor
32 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed February 21, 2012

From the very first contact when we booked our trip, the staff at this super hotel went out of their way to make our stay special. My brother-in-law & I are both celebrating big birthdays this year and had a long weekend here with my husband and sister. We couldn't have picked a better hotel. Little touches like birthday cards and fruit bowls in the room, a card from the restaurant staff and free drinks when there was a minor problem with hot water that didn't even affect us really made our stay special. We'd certainly recommend the Grand Jersey.

  • Stayed February 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lesley B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Southend-on-sea, United Kingdom
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed February 20, 2012

We have just returned from a two night stay at the Grand and were not dissappointed at all.

We had booked this break through Groupon and to be honest had been totally dissappointed with the last two locations and services and were so glad and pleased that the Grand Jersey did not let us down.

They were kind enough to respond to emails before our trip just to satisfy my concerns, and then when we arrived the service was first class from stepping out of the cab right through to going up to our rooms. There was a lovely fruit basket and personal card wishing us good luck with our wedding in May, small things go a long way. I really am looking forward to clearing our diaries after the wedding and honeymoon to book another stay here.

The only points I would mention - and we have not scored them down for this was the hot water stopped working on Friday night, but they were really quick to pop a letter through all doors offering the use of the showers in the spa downstairs and a free drink per guest, but this did not affect us, but wanted to show you that they looked after their customers straight away, nice touch. Also if going out of season the main restaurants were closed for lunch on Saturday. You can eat in the Champagne lunch but not a large menu, but there are so many restaurants locally that you really are spoilt for choice, we ate in the Wildfire on Friday (really laid back diner) so much food and then Saturday night we ventured up to Little Italy restaurant in the next road to the hotel.


Thank you again for such a relaxing and first class break.

Sarah and Michael (ages 37 and 41)

Room Tip: We were in room 149, great size, split over two floors, seemed larger than most and its at the back...
See more room tips
  • Stayed February 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sarahs270574
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Jersey Hotel & Spa

Property: Grand Jersey Hotel & Spa
Address: The Esplanade, St. Helier JE2 3QA
Phone Number:
Location: United Kingdom > Channel Islands > Jersey > St. Helier
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 On the Beach Hotel in St. Helier
#3 Spa Hotel in St. Helier
#4 Luxury Hotel in St. Helier
#7 Business Hotel in St. Helier
#11 Romantic Hotel in St. Helier
#12 Family Hotel in St. Helier
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Grand Jersey Hotel & Spa 5*
Number of rooms: 123
Official Description (provided by the hotel):
Grand Jersey is the island’s stylish, sophisticated hotel and spa, presenting guests an exceptional experience. It offers the ultimate in comfort and glamour, through a blend of sophisticated restaurants, the exclusive, atmospheric Champagne Lounge and the luxurious, award winning Spa. Grand Jersey also features the innovative Park Suites – a dedicated business centre with private cinema, meeting rooms and flexible events spaces. Whether you’re visiting Jersey for a short break, summer holiday or business, you are assured of a wonderful stay. Grand Jersey is committed to the highest standards of service and excellence which is why the hotel is one of only two on the island to be awarded five stars. ... more   less 
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Also Known As:
Grand Jersey Hotel St. Helier
Grand Jersey St Helier
Grand Jersey Hotel & Spa St. Helier

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