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“simply the best !”

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Grand Jersey Hotel & Spa
Ranked #5 of 32 Hotels in St. Helier
Certificate of Excellence
Kilsby, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“simply the best !”
Reviewed December 28, 2011

This simply is one of the best hotels that i have stayed at.
Myself and my wife and our grown up children booked this hotel over
Christmas and we were very suprised by the high standards of hospitality
and service from every member of this hotels staff; This is service that you will not find
anywhere else.
From the outside the hotel looks OK, but inside it really is tastefully furnished
and the rooms are stunning.
The staff have the uncanny ability to be there when you want them, and not be there
when you don't.
If you visit jersey then this must be the place for you.

  • Stayed December 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank phillip c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,628 reviews from our community

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Rating summary
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  • Sleep Quality
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Traveler tips help you choose the right room.   Room tips (590)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Any
English first
Guernsey
Level Contributor
34 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed December 19, 2011

I am fortunate enough to class the Grand Hotel as my second home. The minute you walk through the doors you are welcomed as if you were the most important person in the world. All credit to Hugo and his concierge team. The girls on reception are excellent. The rooms are beautiful (highly baffled by some comments I have read - maybe they had one to many champagnes in the Champagne Lounge.....) The lighting is clever, the beds super comfortable, the bathrooms full of lovely complementary goodies and filtered water cooling in the fridge (along with tea, coffee making facilities etc). Robes in the wardrobe and slippers by the bed. Breakfast is delicious with plenty of choice. Obviously if you go in high season there might be slight delays (I would highly recommend visiting in Jan/Feb - you'll be treated even more like royalty) The Spa is spectacular - had the most wonderful treatment and came out feeling fantastic. The pool is serene, the "mood" showers special and the gym well equipped. As with all the staff NOTHING is too much trouble (again reading some comments makes me wonder if they were at the same hotel.....) The Champagne Lounge is sumptuous with an excellent range of cocktails available - you can even ask Raf to make you something not in the menu! In fact - the Grand is Grand! See you all soon!

Room Tip: If you are celebrating something special let the hotel know. If they can, they will upgrade you.
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  • Stayed December 2011, traveled with friends
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Helpful?
3 Thank TheMissingLink66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, England, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed December 12, 2011

Absolutely loved this hotel, spent 2 nights there as part of a groupon deal for my boyfriend's bday. And from the moment we walked in we were treated like royalty. The staff service was excellent literally couldnt ask for more. We stayed in a deluxe room with a balcony room was fantastic so spacious. The spa facilities was brilliant even though the jacuzzi was freezing cold. I never normally do reviews so this is my first and definitely deserves all of its 5 stars. The only slight negative was the restaurant - it was slightly over priced and service was slow but the waitress informed us at all times and it was due to a problem in the kitchen but food came out okay. But 2nd night we called reception asking for takeaway restaurants nearby, the lovely receptionist printed off a list of take aways and brought it up to our room. When the food arrived it was brought up to our room. Everything was great. Would definetly go back again...

Room Tip: Stay in a deluxe room with a balcony, you get a partial sea view. We stayed in room 335.
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  • Stayed December 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank FrancineLK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
somerset
Level Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed December 11, 2011

We spent 3 nights at the grand during an awful weekends weather and had a wonderful time.
The fabulous spa with sauna, steam room and jacuzzi were a welcome tonic after braving the miserable weather whilst "enjoying" the Christmas shopping experience!
The staff were always professional and attentive and the hotel maintained excellent standards throughout - including the buffet breakfast which was not to be missed.
We found our sea view room to be very well appointed, comfortable and not at all small.

  • Stayed December 2011, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank outandaboutSomerset
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jersey, United Kingdom
Level Contributor
52 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed December 9, 2011

Really dissapointed. Stayed last month and the room was small and very hot. The staff were quite dismissive espeically in the spa and would not give me a robe so I had to go back up to the room - even though i am pregnant and promised to drop my robe to them...

Will not stay again.

  • Stayed November 2011, traveled as a couple
    • Value
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Helpful?
5 Thank mrsshelts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
York, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 9, 2011

My husband and I stayed for 1 night at the Grand - leaving kids with Grandparents for a weekend of pampering in late November..the staff were fantastic and extremely helpful. Fabulous gym and spa - loved the underground pool. Breakfast you are spoilt for choice, was tempted (and succumbed!) to a traditional english which was superb. The room was a deluxe sea view and was wonderful with a very comfy, large bed ...heavenly! Champagne bar requires a visit - excellent staff, very attentive! I would definitely recommend a weekend in Jersey staying at the Grand Jersey for a pampering weekend.

Room Tip: Seaview is the only way to go!
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  • Stayed November 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank Nic G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed December 4, 2011

We have never been to Jersey before & we will definitely come back. It rained all weekend but we still had the best time due to the people & the hotel staff & the hotel facilities.
It’s a very comfortable & relaxed 5 star hotel. The staff cannot do enough for you. We would like to mention Carlos the best concierge we have ever had the pleasure to meet & Eileen on reception was super helpful & friendly. Everyone made us feel so comfortable & were always interested in us & spent time making sure every last detail was perfect for us.
The food was lovely & the spa was great. We have had a lot of treatments in spas & the therapists at the Grand are up there with the top treatments we have had. We also loved the private cinema...Was class :-)
We will be back very soon.
Thank you everyone at the Grand Jersey.
From very happy guests Hannah & Graham Kenward

Room Tip: we had a deluxe garden room which also looked over bay at far end of beach. This was perfect for us.
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  • Stayed December 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Hannah P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MelissaCrowther, General Manager at Grand Jersey Hotel & Spa, responded to this review, December 7, 2011
Dear Guests,

It is always such a pleasure to receive such wonderful feedback from our guests - I am so glad that we helped to make your stay in Jersey a memorable one.

I have circulated your comments to the whole team who really appreciate it when guests recognise their hard work and commitment to the hotel and I would like to thank you for taking the time to post your thoughts on TripAdvisor.

I do hope you decide to return to Jersey in the future and look forward to welcoming you back to Grand Jersey.

Best wishes


Eamonn Elliott
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Jersey Hotel & Spa

Property: Grand Jersey Hotel & Spa
Address: The Esplanade, St. Helier JE2 3QA
Phone Number:
Location: United Kingdom > Channel Islands > Jersey > St. Helier
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 On the Beach Hotel in St. Helier
#3 Spa Hotel in St. Helier
#4 Luxury Hotel in St. Helier
#7 Business Hotel in St. Helier
#11 Romantic Hotel in St. Helier
#12 Family Hotel in St. Helier
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Grand Jersey Hotel & Spa 5*
Number of rooms: 123
Official Description (provided by the hotel):
Grand Jersey is the island’s stylish, sophisticated hotel and spa, presenting guests an exceptional experience. It offers the ultimate in comfort and glamour, through a blend of sophisticated restaurants, the exclusive, atmospheric Champagne Lounge and the luxurious, award winning Spa. Grand Jersey also features the innovative Park Suites – a dedicated business centre with private cinema, meeting rooms and flexible events spaces. Whether you’re visiting Jersey for a short break, summer holiday or business, you are assured of a wonderful stay. Grand Jersey is committed to the highest standards of service and excellence which is why the hotel is one of only two on the island to be awarded five stars. ... more   less 
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Also Known As:
Grand Jersey Hotel St. Helier
Grand Jersey St Helier
Grand Jersey Hotel & Spa St. Helier

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