We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“3 rd time back for us and we love this hotel.”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Grand Jersey Hotel & Spa
Ranked #6 of 32 Hotels in St. Helier
Certificate of Excellence
Reviewed August 24, 2011

The staff are very obliging and the General Manager Eamon made us feel so welcome as though we are old friends. Breakfast was very good and the outside terrace offers a great selection of food and beverages. Will definately go back again next year.

  • Stayed: July 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank juliaarden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MelissaCrowther, Guest Relations Manager at Grand Jersey Hotel & Spa, responded to this reviewResponded August 27, 2011

Dear guest,

Thank you for taking the time to share your experience of Grand Jersey with us, I am exceptionally grateful for your kind words and look forward to welcoming you back to Grand Jersey again next year.

Kindest regards,
Eamonn Elliott.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review
Reviews (1,706)
Traveler rating
Traveler type
Time of year
Language

1,641 - 1,647 of 1,706 reviews

Reviewed August 19, 2011

Having just gotten back today from the 5 Star Grand Jersey Hotel in St Helier, I had to let you all know of my most wonderful stay there.

The staff were most obliging, nothing was ever too much for them. They made me feel most welcome, as if I was the only person staying there. I saw they did this with everyone who stayed with them as well.

You can see the hotel has been modernised, while retaining it's original charm. My room, a single, had everything I could want from a 5 star hotel room, was clean, and extremely comfortable.

The White Company soaps and shampoos were an added luxury, along with the robe and slippers.

I can't wait to book again for next August and recommend you do too. Well worth the price.

OH! And it is within 5 minutes walk to the centre of town and the cinema.

  • Stayed: August 2011, traveled solo
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank vacationernw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MelissaCrowther, Guest Relations Manager at Grand Jersey Hotel & Spa, responded to this reviewResponded August 27, 2011

Dear guest,

Thank you for your fantastic review of Grand Jersey, we are flattered by your kind comments and are thoroughly pleased to hear that you enjoyed your time with us.

We sincerely appreciate you taking the time to share your experience with others and look forward to welcoming you back to Grand Jersey in the future.

Best wishes,
Eamonn Elliott.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 19, 2011

I am fortunate enough to travel and stay in fine hotels due to my job, this was a holiday stay and what a let down. The hotel is very average indeed, for a standard room with sea view cost £900 for 4 nights, the room was definately standard, holiday inn's have more to them. The room smelt of dam and the pillows even worse(sweat smell) to be fair they changed the pillows when we asked. The sea rooms overlook the main road into St Hellier so if you like fresh air at night good luck trying to sleep. The hotel has a nice spa with some nice features and the staff are pleasant but overall for what you pay this hotel does not deliver. Certainly not 5 Star.

  • Stayed: August 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
3  Thank gjw77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MelissaCrowther, Guest Relations Manager at Grand Jersey Hotel & Spa, responded to this reviewResponded August 27, 2011

Dear guest,

Thank you for taking the time to review Grand Jersey. I am sorry to hear that your time with us was not all you expected.

I will pass on the constructive points you raised to the team and we will work to ensure these issues do not arise again.

Thank you for your kind words regarding our staff, we sincerely hope you will return to Grand Jersey in the future and give us the opportunity to provide you with a true reflection of our five star service.

Kind regards,
Eamonn Elliott.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 18, 2011

Very disappointed in this 5* hotel. Although the room was lovely, it felt very cramped due to the fact they squeezed in a bed for our son. The noise coming from the busy main road did not help either. Also, the lighting in the Spa and Pool area was down so low that it was an accident waiting to happen. The breakfast was another disappointment, no choice of fruit juice, quality of cooked buffet very poor. and ordering from the menu seemed to take forever. The only positive was the staff who were very polite. Sorry, but won't be staying there again.

  • Stayed: July 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
3  Thank jbskyle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MelissaCrowther, Guest Relations Manager at Grand Jersey Hotel & Spa, responded to this reviewResponded August 27, 2011

Dear guest,

Thank you for taking the time to provide us with your feedback from your recent visit to Grand Jersey.

I appreciate the constructive comments you have raised and I will be discussing these with the relevant departments in order to find a solution wherever possible.

I would like to thank you for your kind words regarding our staff and would hope that you will return to Grand Jersey in the future for an improved experience.

Kind regards,
Eamonn Elliott.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 17, 2011

Great friendly service, fantastic location, excellent pool, very quiet, (no sea view) every facility.

  • Stayed: August 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank John H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MelissaCrowther, Guest Relations Manager at Grand Jersey Hotel & Spa, responded to this reviewResponded August 27, 2011

Dear guest,

Thank you for taking the time to review Grand Jersey. I am happy to learn you enjoyed your time with us and appreciate your kind words.

We look forward to welcoming you back in the near future.

Best wishes,
Eamonn Elliott.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 15, 2011

A few years ago the Grand reinvented itself and produced an exceptional restraunt, champagne bar and terrace. It proved, I thought popular and standards were exceptionally high. Whether the recession gas driven them to lower standards or not I don't know, but gone is the feeling of being somewhere special, an in are hen parties, stag do's and, well something more akin to a large pub with a hotel above. That said, the food being produced here would ve an insult to compare it to pub grub, as in jersey pub grub is fresh, great local produce and appetising. The chef made fish & chips were not chef made but frozen chips which were burnt and frozen fish pieces...again burnt. Service was third rate and prices similar to the Atlantic. Mr. Manager, take an afternoon off and have lunch at The Atlantic, or L'Horizon. They are worlds above you. The beach restraunts of the West make your food and service positively shamefull. One devastated local.

  • Stayed: July 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2  Thank Paul K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MelissaCrowther, Guest Relations Manager at Grand Jersey Hotel & Spa, responded to this reviewResponded August 27, 2011

Dear guest,

Thank you for sharing your opinion of Grand Jersey with us. I will of course pass on the constructive comments you have raised to the team and we will address the issues you have raised.

Kind regards,
Eamonn Elliott.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 12, 2011

Just returned from a fantastic 4 day trip to Jersey with husband and children. The Grand was the perfect place to stay! Pool for the kids and right opposite the lovely beach, the staff were ever so friendly and helpful, providing us with bucket and spades and footballs to keep the kids happy, not to mention the advice about where to go/ what to see. We ate in both restaurants, and couldn't fault them at all - the food was divine, the service excellent. We will be recommending " The Grand " to our friends and hope to go back again soon. Definitely child friendly atmosphere, but catered equally well for couples and business guests - 5 star rating from us!! It's one not to be missed!! A huge thankyou to all the staff for making our holiday so great.

  • Stayed: August 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank sarahLUnitedKingdom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MelissaCrowther, Guest Relations Manager at Grand Jersey Hotel & Spa, responded to this reviewResponded August 27, 2011

Dear guest,

We are extremely grateful for your fantastic review of Grand Jersey, it was a pleasure to look after you and your family and I am especially pleased to hear the children enjoyed their holiday!

I have passed your wonderful comments on to the team and we all look forward to welcoming you back in the near future.

Best wishes,
Eamonn Elliott.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near St. Helier
0.2 mi away
Radisson Blu Waterfront Hotel, Jersey
0.5 mi away
Royal Yacht Hotel
Royal Yacht Hotel
#1 of 32 in St. Helier
2,141 reviews
1.0 mi away
Hotel de France
Hotel de France
#2 of 32 in St. Helier
2,033 reviews
Show Prices
Show Prices
Show Prices
0.5 mi away
Pomme d'Or Hotel
Pomme d'Or Hotel
#3 of 32 in St. Helier
1,567 reviews
1.7 mi away
Longueville Manor
Longueville Manor
#1 of 5 in St.Saviour
859 reviews
0.6 mi away
The Inn Boutique
The Inn Boutique
#5 of 32 in St. Helier
771 reviews
Show Prices
Show Prices
Show Prices

Been to Grand Jersey Hotel & Spa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Grand Jersey Hotel & Spa

Address: The Esplanade, St. Helier JE2 3QA
Phone Number:
Location: United Kingdom > Channel Islands > Jersey > St. Helier
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 On the Beach Hotel in St. Helier
#3 Spa Hotel in St. Helier
#4 Luxury Hotel in St. Helier
#7 Business Hotel in St. Helier
#11 Romantic Hotel in St. Helier
#12 Family Hotel in St. Helier
Price Range: $135 - $311 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Jersey Hotel & Spa 5*
Number of rooms: 123
Official Description (provided by the hotel):
Grand Jersey is the island’s stylish, sophisticated hotel and spa, presenting guests an exceptional experience. It offers the ultimate in comfort and glamour, through a blend of sophisticated restaurants, the exclusive, atmospheric Champagne Lounge and the luxurious, award winning Spa. Grand Jersey also features the innovative Park Suites – a dedicated business centre with private cinema, meeting rooms and flexible events spaces. Whether you’re visiting Jersey for a short break, summer holiday or business, you are assured of a wonderful stay. Grand Jersey is committed to the highest standards of service and excellence which is why the hotel is one of only two on the island to be awarded five stars. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Booking.com, Priceline, TripOnline SA, Travelocity, Orbitz, Cancelon, getaroom.com, Hotwire, Cheap Tickets, HotelQuickly and Evoline ltd so you can book your Grand Jersey Hotel & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Grand Jersey Hotel St. Helier
Grand Jersey St Helier
Grand Jersey Hotel & Spa St. Helier

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing