This is the first time I have felt the need to share my opnions about a hotel on Tripadvisor although I do read them before booking. The reason I felt that this time the hotel deserved to be praised was that they get the basics of hospitality absolutely spot on.
Yes, the vast majority of the staff we came into contact with were Eastern European and not local (which to me seems a bit of a shame) but when they perform their duties to the level that the staff at the Royal do I can fully understand why they are hired. Friendly, proffesional, attentive, knowledgable and seemingly happy in their work help make the hole atmosphere of the place lovely.
The food in both the bar and restaurant was lovely, hot and reasonably priced. The bedroom (302) was nicely decorated, a good size and looked well cared for. The bathroom had what looked like new appliances and the shower was powerful and hot.
This is a 3 star hotel that exceeds expectations. As I said at the start when you get the basics of hospitality so right it makes such a difference in this day an age. Well done to the Royal, we will certainly be back.
- Official Description (provided by the hotel):
- One of the principal hotels in Jersey, the Best Western Royal Hotel is ideally located only minutes walk from the quality pedestrian shopping areas of St Helier. Equally suited to the leisure or business traveller, this attractive 89-bedroom hotel also boasts suites and executive bedrooms; AA Rosette restaurant and informal bar; Large rooftop terrace. Graded 3 stars by the AA. Parking is available but is limited to 16 spaces. ... more less
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- Also Known As:
- Best Western St Helier
- St Helier Best Western
- Best Western Royal Hotel Jersey/St. Helier