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“Very good hotel - especially if you visit the others!”
Review of Hotel de France

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Hotel de France
Ranked #1 of 32 Hotels in St. Helier
Certificate of Excellence
Reviewed September 9, 2012

We stayed in this hotel from 8th August until 27th August (19 nights).On Wednesday, our first room faced the back of the hotel but we asked to be moved and this took until Saturday. Faye the receptionist sorted this out (and lots of other requests too). The second room was light and airy and had a large, .modern tv. There was no air-con, but a fan was sent up when we asked. We had room service one night, which was good but expensive. We ate twice in the Cafe Aroma and although that was dear, it was very good. We had one meal in the Orangery, which was alright but would recommend Ad Lib in town (The Parade) for less money. We asked Faye how much notice we would need to give to check out to go to another hotel (we thought we would get bored after 19 nights!) She said 24 hours and helped us look online for an alternative!!! We looked around but decided that the De France was the best option. Nothing was too much trouble for reception from an iron and board to a pen! The pool was excellent and the garden too. The spa facilities were very good and so were the treatments (expensive but similar to other spas). The cleaners were good and usually our room was cleaned while we were at breakfast.

Room Tip: Get a room on the front as they have a view. Rooms on a higher floor have a better view.
  • Stayed: August 2012, traveled as a couple
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1  Thank Milly00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,631 - 1,637 of 1,982 reviews

Reviewed September 6, 2012

Hotel de France is a large hotel with all of the facilities you would expect to boot. Gym and pool an added bonus and with numerous eateries it is ideal for a lone traveller. There is a lot of parking on site so no problem if you have a car or van. Breakfast is plentiful with a choice of cooked/continental and fresh fruit/cereal. I only ate at the orangery and the food was extremely overpriced for what was at best an ok pub meal with extremely slow service. Rooms are quite average, small tv and slightly dated but WIFI was probably the fastest I have ever experienced in a hotel room. Not a bad hotel but atmosphere is lacking.

  • Stayed: August 2012, traveled on business
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2  Thank Scatch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 4, 2012

A large hotel in elevated location on St. Helier ring road, overlooking town but just a few minutes walk from shops. Hotel has it’s own parking; I took the very first available space as this seemed congested and very busy.

A good welcome at reception, explaining three different dining areas and the two main bar areas, including an impressive schedule of the weeks evening entertainments, usually a choice from a minimum of 3 daily options, including lounge pianist, jazz trio/Quartets, fun casino, magicians and children’s shows.

Poor room experience, I have stayed in rooms with bigger bathrooms. Although the room was serviceable, the hotel has by UK standards, a dated prejudice to the single traveller. This suggests that on the hottest day of the year, it is acceptable to allocate rooms with no air conditioning. Windows that only partially open, (save I might impale myself on the bird spikes jumping from the window ledge.) Dated fittings, no full-length mirror, no reading light and a television set that John Logie Baird would be familiar with.

Despite being a one night single traveller on this occasion, this is not acceptable, and I am confident that this room standard is not consistent with the hotel grading or with other rooms throughout the hotel. I am unlikely to return with family and friends based on this experience, and management need to be mindful of this.

This review is redeemed only by consistently pleasant and courteous staff throughout the Hotel. A faultless modern pool and leisure facility, and an exceptional buffet breakfast experience – unhurried and endless choice of quality items.

Room Tip: The hotel is a form Jesuit College with small rooms in the original building – ask to see rooms if s...
  • Stayed: August 2012, traveled solo
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8  Thank MAH88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 3, 2012

Booked the hotel because of the facilities, Pool area & Gym as the weather had been less than stellar & it was something to do in case it was too poor to leave the hotel.
I booked a single room which was plenty spacious. Great room with extras on the tea & coffee tray. The breakfast was included and there was plenty of choice & the waiter constanly came by to refresh your tea/coffee if needed, The gym had plenty of equipment all in working order. The pool area was great including the ladies changing room which had everything you would need including hairdryers & a machine to dry your swimming costume. There were approximately 5 pools including a jacuzzi. Also a steam room and sauna. They also included a towel at no extra charge, for your use so you didn't have to take your own. There were sunbeds/loungers inside & out and during the last few days the weather was brilliant and they put out really nice sunbeds on the lawn for our use

The only negative was the food in the restaurants which I found too fancy & expensivefor me. It would have been good to have a snack bar. There is also quite a steep walk up to the hotel from the road, not suitable for anyone with walking difficulties

  • Stayed: August 2012, traveled solo
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Thank scaryscouse09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 30, 2012

We've just returned from a very disappointing 4 night break at this hotel. To accommodate the over-large hall ways the standard double rooms are very small and sparsely furnished with dated small screen TV’s.

If you decide to stay there don’t eat in the Orangery as the food is pricey and abysmal. Loin of pork over-cooked and too tough to cut, let alone chew, and beef equally tough (at the Sunday evening buffet) and bleeding profusely into in to the sparse gravy , due to not having been rested. I hesitate to suggest that they sack their chef because there was a party of 100 plus Norwegians staying there, all dinning en bloc at the same time (usually 7pm) so it must have been impossible for any chef to cope. On the plus side (if there was one) the waiting service in the Orangery was second to none.

The Norwegian party left on Saturday but another 100 plus Norwegians arrived the next day. I never fathomed out the hotel link with Norway but take my advice and check the situation before you book your room here because the sheer volume of guests all eating at the same time will potentially spoil your stay if you are eating there.

All a shame really as the building is magnificent, although it can’t be seen from the adjacent approach road due to a monstrosity of a Lido Medical Centre built smack in front of it .

At £150 per night, take my advice and stay somewhere else on the Island.

  • Stayed: August 2012, traveled as a couple
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7  Thank A D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 29, 2012

We stayed here for 3 nights. Room was lovely, bed could have been a bit more comfortable (room 145) at the front of the hotel. The room was very warm, no air conditioning, but we left windows open all night, and were ok, with fresh air blowing in.
The hotel is about 10-15 min walk into St. Helier.
Lovely swimming pool and spa. We tended to use the facilities on an evening, after a day out. Very quiet around 7pm onwards.
Lovely self service breakfast, plenty of choice.

Room Tip: We were in room 145 at the front of the hotel.
  • Stayed: August 2012, traveled as a couple
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Thank Bev86England
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 28, 2012 via mobile

We had a 5 day break in Jersey. This was our first stay and the hotel de France came highly recommended by our friends that have been coming along to the hotel for many years. We enjoyed our stay, the hotel staff were extremely friendly and helpful at all times. Cleanliness and service was 5 star. We loved the pool and was very fortunate to have brilliant weather so it was very relaxing to lay out on the sun loungers. The staff would be at hand to make you more comfortable with drinks etc. Room service extremely good. Our early morning flights were cancelled and they allowed us to stay at the hotel for the day and use all the ameneties. Oh yes forgot to mention breakfast .... Plentiful and fresh. Full English , continental, fresh cakes, yogurts, fruits etc. They all so have fun time childrens club for children, unfortunatly my daughter being 12 found it to be too young so chose the pool. Loved the cocktail / drinks bar in the evening, the music was great, felt I was in a 1980s disco , pleasant and fun. Feel this hotel is in a great location , great service and a good price. I would use this hotel again.

  • Stayed: August 2012
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Thank Angel-Sims
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel de France

Address: St Saviours Road, St. Helier JE1 7XP
Phone Number:
Location: United Kingdom > Channel Islands > Jersey > St. Helier
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in St. Helier
#1 Luxury Hotel in St. Helier
#1 Spa Hotel in St. Helier
#3 Romantic Hotel in St. Helier
#10 Family Hotel in St. Helier
Price Range: $128 - $229 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel de France 4*
Number of rooms: 129
Official Description (provided by the hotel):
The Hotel de France is a 129 bedroomed four star Hotel conveniently located just outside of St.Helier on Jersey. Dining options include the informal brasserie style Garden View Restaurant overlooking award winning gardens or the fine dining 'Saffrons' Restaurant, where local produce is combined with healthy Indian spices. The 17,000sq ft Ayush Wellness Spa at the Hotel offers swimming pools, sauna, steam room, treatment rooms and an extensive fitness centre. Parking and Wi-Fi are free. A friendly but professional welcome is assured at the Hotel de France. ... more   less 
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Also Known As:
De France St Helier
De France Hotel Jersey
Hotel De France Jersey/St. Helier

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