This hotel is in the most wonderful location and is, mostly, a great hotel.
However I was a bit disappointed with the Receptionist (not the Australian girl) who checked us in; she was most unhelpful, and also with the Hotel Manageress who was extremely aloof and couldn't even greet guests (well us!) with a smile.
We did look very bedraggled as we'd had a really rough and wet crossing from Guernsey; maybe that had something to do with it.
My husband asked to have a room with a bath and was just told no there wasn't one available, and we also asked to upgrade and were just told we couldn't.
How nice it would have been to be offered something maybe later in the holiday.
We'd already been told the hotel wasn't full.
Also, coming back from the night Battle of Flowers parade at 11.20, the girl on the bar refused to serve anyone, saying the bar was closed!!! A 4* hotel!!!
After a lot of pressure from other guests, she relented, but not very happily!
The food was superb for sure and nothing too much trouble for the Restaurant Staff. They were brilliant.
Also the lady who looked after our room was wonderful, too.
Please treat everyone the same! You don't really know who they are!More
- Free Wifi
- Free Parking