Tried to book rooms at this hotel for a group of about 15 in October 2005. Despite having been promised a slight reduction by one member of staff when i phoned back to book the rooms the girl who dealt with me was curt and quite adamant that she would not grant it. as a result we stayed at the Belmont instead wher we spent almost 1000 euro on rooms, food and drinks.perhaps they can afford to lose business like this at Knock House hotel !
My next experience was dining in the restaurant...just went in for lunch, ordered soup and when it was served it was likewarm. Waitress apologised, went back to the kitchen and returned with the same bowl of soup to which it appeared had been added some hot soup. I ate it nervously,decided to skip the main course, and left.
Stayed there some days later and had an even more negative experience. Was among a party of 15 or so and arrived late in the evening. wanted to sit with an elderly couple who had been seated on their own away from the group.Almost immediately one of the staff became irritated and said that she had a table set up for us elsewhere. i said that we wished to sit beside the elderly couple. the table adjacent to them was not set up but within seconds this lady came and was proceeding to place cutlery on the table even though it was not clean. I was shocked and objected. Another staff member changed the tablecloth.
The following morning I spoke to the restaurant manager and he said he had heard about the incident, apologised for it but then appeared to imply it was my own fault saying that "we don't set up tables while people are at them". Well if we had been asked to wait outside or sit elsewhere while the table was being re-set we would have been happy to do so but we were'nt given this option.
The girl who served us the following morning was very nice but unfortunately the previous nights incident in particular spoiled my visit to this hotel and I would never stay there again.
I also found the staff at reception just about civil. On the plus side the room was very clean and pleasant...just dont expect a very high standard of customer service from some of the staff.
- Official Description (provided by the hotel):
- Knock House Hotel is a newly refurbished 3 Star 68 bedroomed Hotel located in the tranquil International Marian Shrine village of Knock, Co Mayo. This hotel nestles in 100 acres of picturesque grounds and is less than a 5 minute walk from Knock Shrine & Basilica. It's the perfect location for a relaxing break. Here you will experience uniquely friendly, comfortable and stylish Hotel with superb welcoming staff and excellent cuisine. The hotel has 6 wheelchair accessible rooms and is noted for its excellent facilities for those with mobility needs. Knock House Hotel is just 20 minutes from Ireland West Airport Knock and 10 minutes from Claremorris Train Station. The Hotel provides a pick-up & drop off service from Knock bus stops, and to and from Claremorris train station on a pre-booked basis. This Mayo Hotel is the perfect base to get out there and explore the magnificent scenery of the West of Ireland, follow the Wild Atlantic Way, or discover your own route. Westport, Galway and Sligo are all within an hour's drive of the hotel. Visit attractions such as The Museum of Country Life,Ballintubber Abbey, Yeats Experience, Foxford Woollen Mills, Croagh Patrick, Kylemore Abbey, Fr Peyton Centre, Céide Fields and many more Knock House Hotel- where a warm welcome awaits you. ... more less
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