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“NYE letdown”

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Maldron Hotel Portlaoise
Ranked #3 of 4 Hotels in Portlaoise
Certificate of Excellence
Reviewed January 2, 2013

How did you get it so wrong from last years New Year's Eve.we paid extra this year but didnt mind because last year was so good.we were promised chocolates in room when booking which Wernt there .the entertainment was shocking the atmosphere was even worst.no dj like last year .no hats and poppers for midnight like last year.the band counted in the new year a minute early and not one up beat song was played.There was no kids club liked promised either.after going there in a group of over 50 people last year and over 20 this year I can safely say myself or family will never be returning for NYE .as the saying goes if its not broke dont fix it!

  • Stayed: December 2012
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Thank ryaner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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517 - 523 of 708 reviews

Reviewed December 31, 2012

Stayed 2 nights at this hotel just after Christmas 2012. This hotel is basic but comfortable. The room was very clean and spacious. Bathroom was very clean with hand wash and shower gel mounted on the wall (Dove brand) so I would suggest bringing you own if you don't want to use something that's been used by others! Beds were comfortable and I'd stayed with my wife and our little girl, no compliants. Unfortunately there is no room service, so don't expect to order any food or drinks. I went downstairs to the bar and got a bottle of wine on the first night. The following evening after the room has been made up the empty bottle and glasses were left on the table...not sur if we should have brought them down ourselves. Was also surprised some rooms are smoking rooms, I didn't even think this was still legal. On the morning after our first night stayed (at around 7am) the alarm went off for around 5 seconds...think this could be caused by someone smoking!! Generally the hotel felt a little under staff, but all the staff we met were friendly and well presented. One other strange thing was that one of the mugs in our room was labelled 'Comfort Inn Hotel'. Did Maldron Hotels used to be part of Comfort Inn?? If not, why on earth would you use cups/mugs from another hotel. Overall price was very reasonable and the hotel is very near the M7 motorway and main town centre. Also has fitness centre and pool. Remind me of a better version of a Premier Inn Hotel. Probably would stay there again for convenience.

  • Stayed: December 2012, traveled with family
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1  Thank TheAuBunch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 13, 2012 via mobile

Good points. The food was great. Garlic mushrooms had a bit too much sauce. But the steak and desert was top notch. Breakfast was also good.
Leisure centre was clean and not to busy.

Bad points. Traffic outside hotel could be a problem for some at night.
I had to move too 3 different rooms for faulty heating and a broken window handle. How the cleaner missed the broken handle is beyond me. If the cleaner did report the problem why are people be offered this room??
It seemed as if the hotel could do with more staff on at night time. The girl at reception did try and did say sorry for the trouble.
The carpet throughout the hotel was very dirty and sick stains or drink strain on floor 2.

Overall the hotel is fine. but with the carpet and the lack of staff it just lacks that final touch that makes you want to book again.

  • Stayed: December 2012
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Thank NEILMCN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caitrionaogorman, Guest Relations Manager at Maldron Hotel Portlaoise, responded to this reviewResponded December 19, 2012

Dear NEILMCN

Thank you for your recent review. I am very concerned regarding your comments as these are not regular issues we would encounter in our Hotel. I would like to discuss with you & apologise in person. Could I ask you to contact me on lgorman@maldronhotels.com with your contact details and a suitable time that I may contact you.

Kind regards
Linda Gorman
HR Manager

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Reviewed December 11, 2012

myself and my wife stayed at the maldron on their two nite BB plus one evening meal. from the moment we arrived we were made most welcome. the standard of food was very good along with the service. our evening meal was super with a goods choice. of dishes. in my dealings over the phone with the hotel i found them to be most helpful. will return agan . many thanks.....

  • Stayed: December 2012, traveled as a couple
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Thank robert d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caitrionaogorman, General Manager at Maldron Hotel Portlaoise, responded to this reviewResponded December 17, 2012

Dear Robert d,

Thank you for reviewing your recent stay with Maldron Hotel Portlaoise.
I am delighted to read how you enjoyed the welcoming athmosphere created by our team & I look forward to your return to Maldron Hotel Portlaoise again soon.

Kind regards
Caitriona O' Gorman
General Manager.

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Reviewed December 10, 2012

ive have stayed here now two times, my last visit being on the 4th december 2012, staff are always welcoming, rooms always quiet and clean and comfortable

fantastic resturant on the ground floor offering carvery lunch and al a cart in the evening with a fantastic early bird offer

fantastic location just of junction 17 on the m7

  • Stayed: December 2012, traveled on business
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1  Thank aneka j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caitrionaogorman, Guest Relations Manager at Maldron Hotel Portlaoise, responded to this reviewResponded December 19, 2012

Dear Anita J,

Thank you for recent view of your stay with us. I have passed your lovely comments of our hotel to our team here in the hotel. we look forward to welcoming you back to Maldron Hotel Portlaoise again soon.

Kind regards
Linda Gorman
HR Manager

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Reviewed November 26, 2012

  • Stayed: November 2012, traveled as a couple
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Review collected in partnership with Easytobook.com
Thank noraltc
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Caitrionaogorman, General Manager at Maldron Hotel Portlaoise, responded to this reviewResponded December 3, 2012

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Reviewed November 22, 2012

The Maldron had an offer of 4 course meal, and b&b that was too good to refuse. I stayed there expecting a basic hotel, with basic food etc. I was really impressed with the whole experience. The room was spotless, bed comfortable, tea/coffee facilities plentiful. The staff were very friendly and went out of their way to be helpful. The evening meal and breakfast were fresh, tasty and plentiful. The leisure centre is excellent, and very family friendly. The fact that the hotel is just off the motorway, and that there is plentiful parking was a great added bonus. The hotel is one I would really recommend. They seem to have great deals which really adds to the value for money experience we all want!

  • Stayed: November 2012, traveled with friends
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Thank Helen O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caitrionaogorman, General Manager at Maldron Hotel Portlaoise, responded to this reviewResponded December 3, 2012

Dear Helen O,

Thank you for your recent review on your stay with us here in Maldron Hotel Portlaoise.

Thank you for acknowledging our Leisure facilities, which offer a 20M Pool, kiddies pool, Jacuzzi, sauna, steam room & gym. Our Health & fitness team have a great pride in our facility and their work and I will certainly pass your comments to them.

Kind regards
Caitriona O' Gorman
General Manager

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Additional Information about Maldron Hotel Portlaoise

Address: Midway, Portlaoise Co. Laois, Ireland
Location: Ireland > Province of Leinster > County Laois > Portlaoise
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 4 Hotels in Portlaoise
Price Range: $68 - $155 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Maldron Hotel Portlaoise 3*
Number of rooms: 90
Official Description (provided by the hotel):
Ideally located off the main Dublin - Cork/Limerick motorway the Maldron Hotel offers guests superior service, comfortable surroundings and all at an affordable price.Relax in our 20m swimming pool or enjoy a rejuvenating treatment in Body & Soul Therapy Rooms.The well known Stir Bar & Restaurant will satisfy all tastes and requirements. Compliment this with one of the recommended wines and the stresses and strains of the world will slowly slip away. ... more   less 
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Also Known As:
Portlaoise Maldron Hotel
Comfort Inn Portlaoise

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