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“Didn't sleep well,incompetent receptionist. Nice food. Def not 4star worthy hotel”

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Midlands Park Hotel & Conference Centre (Formerly the Portlaoise Heritage Hotel)
Ranked #2 of 4 Hotels in Portlaoise
Waterford, Ireland
Level Contributor
25 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Didn't sleep well,incompetent receptionist. Nice food. Def not 4star worthy hotel”
Reviewed January 20, 2013 via mobile

Got a present of one night BnB with dinner and wine for two. The carpark system is a joke for this hotel. Its privately owned. Says its free if between 6pm and 10am. Now when the standard hotel check in is from 2pm and check out at 12 I just think its extremely cheeky to have to pay to park at a hotel that is in the middle of the town with no alternative parking.
On check in,it was booked under my name but the receptionist didn't advise on the meal or wine. When I'd checked in,I had to enquire how I book the restaurant so she made out a voucher.that was done and then had lo enquire about the wine. If I hadnt asked then I wouldn't have known about the voucher system! I think when its paid up front then it should be just ready for you,because if you didn't then it makes it awkward later on when going for the meal.
There was 2pillows on the double bed. Flat as pancakes?the mattress was lumpy. Think we slept about two hrs.
Rooms are comfortable but outdated I think.
Breakfast was really good and the restaurant served a lovely dinner.
Overall the hotel is ok,wouldn't stay there again. It was a great deal other than that I wouldn't stay there.
Oh back to parking....on check out I had to pay 10euro the park at the hotel. Iv never paid that for any 5star hotel! Plus what's more is I found out that parking was included in the package. So again the same receptionist who checked us in didn't bother checking to see if it was in the package. When a. Hotel booking says complimentary parking. I'd think it should be free! I know its not a fortune but it left a taint because the receptionist was highly incompetent at her job.

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank David D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PortlaoiseHeritage, Director of Sales at Midlands Park Hotel & Conference Centre (Formerly the Portlaoise Heritage Hotel), responded to this review, January 28, 2013
Dear DavidD,

Thank you for taking the time to share your thoughts with us.

I am dissapointed to hear that your room was not up to the standard we strive to achieve, it is only by recieving constructive feedback that we can continue imporve on our facilities and service.

I am delighted to hear that you enjoyed your meals in the hotel.

We look forwad to welcoming you back in the near future.

Thanks again for your comments.

Regards and best wishes,

Aileen Dermody

Sales and Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (152)
Date | Rating
  • English first
  • French first
  • German first
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English first
Ireland
Level Contributor
31 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed January 18, 2013

Stay here for two days as a package . One evening meal and 2 nights B&B- New years eve and New years day . Very central location in the middle of Portlaoise. Check in was quick and hassle free. We had parked in the car park next door but were given a ticket by reception to come in and out as we pleased without having to pay.
The room was nice and clean. We turned off the heating in the room as it was nice and warm.
We had our meal in Spago's Italian Bistro on new years eve and bar food on new years day . The exact same variety of vegetable were served with each meal . The veg served in the bar didnt look fresh and the baby corn were grey. When I made a comment on this to the barmen his reaction was to tell me "He didnt cook the food"!! I asked him to check with the kitchen - who said they were roasted veg and that accounted for the grey colour...... I dont think so.
Overall a good experience and value for money

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kellieseye
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PortlaoiseHeritage, Director of Sales at Midlands Park Hotel & Conference Centre (Formerly the Portlaoise Heritage Hotel), responded to this review, January 28, 2013
Dear Kellieseye,

Thank you for taking the time to share your comments with us.

I am delighted to hear that overall you enjoyed your experience with us.

However I am very dissapointed to hear that you were let down by the food.

Usually we get excellent comments in regard to our food.

It is only by recieving constructive feedback that we can continue to imporve our food offering.

Thanks again for your feeback and we look forward to welcoming you back in the near future.

Regards and best wishes,

Aileen Dermody

Sales and Marketing Manger
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ireland
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed January 14, 2013

Myself and my husband and twin girls 5 stayed in this hotel over the Christmas period for a break. We really enjoyed the hotel. Staff very friendly. Rooms were bright and clean - lots of room for us all. The breakfast was very nice also. The swimming pool was the hit of the trip and my girls had a blast. The staff were very helpful and didn't demand that we leave at 6.30 when the pool closed. Overall, I would recommend this hotel to anyone - especially if you have kids!!!

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CiaraMcG1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PortlaoiseHeritage, Director of Sales at Midlands Park Hotel & Conference Centre (Formerly the Portlaoise Heritage Hotel), responded to this review, January 28, 2013
Dear CiaraMcG1,

Dear Ciara,

Thank you for you positive comments , we are delighted to hear that you and your family enjoyed your stay with us.

We look forward to welcoming you back in the near future.

Regards and best wishes,

Aileen Dermody
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
dublin
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed January 13, 2013

We have stayed here several times and keep going back for more. The hotel is fairly modern and is situated in the centre of Portlaoise very close to the train station. The staff are very welcoming and nothing is too much bother. Breakfast is a buffet and not bad but when it is busy theycan be slow in bring out fresh food. Would recommend the the Foundry Steakhouse attached to the hotel - great food at a reasonable price.

The hotels website seems to have the best prices.

  • Stayed March 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kranbo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PortlaoiseHeritage, Director of Sales at Midlands Park Hotel & Conference Centre (Formerly the Portlaoise Heritage Hotel), responded to this review, January 28, 2013
Dear Kranbo,

Thank you for sharing your comments with us, we are delighted to hear that you enjoyed your stay with us.

We are also delighted to hear that you enjoyed the Foundry Steakhouse and we look forward to welcoming you back in the near future.

Regards and best wishes,

Aileen Dermody

Sales and Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ireland
1 review
Reviewed January 8, 2013

Have stayed here every bank holliday last year ,always had a grate time childrens play room a gift ,.Staff always so kind and friendly nothing too much to help you with cant wait to go back for this years bank holliday weekends . Children can have fun without been told to be quiet and sit down .also grate that you can sit in the lobby to have a drink whilst children play .

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank yvonne m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PortlaoiseHeritage, Director of Sales at Midlands Park Hotel & Conference Centre (Formerly the Portlaoise Heritage Hotel), responded to this review, January 28, 2013
Dear Yvonne m,

Thank you for your comments we are delighted to hear that you and your family enjoyed your experience at the hotel.

We look forward to welcoming you back in the near future.

Regards and best wishes,

Aileen Dermody
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Co. Kerry Ireland
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed December 20, 2012

Used this hotel on a business trip few times. It is very central and lives up to the 4 stars. Food is goodish. Didnt use the leisure facilities so cant comment but a great hotel to stay in if you visiting portlaoise as you are in the town. Having said that the other hotels in the area are also fantastic but a bit far out. Have stayed in all of them at some point.

  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank farranfore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PortlaoiseHeritage, Director of Sales at Midlands Park Hotel & Conference Centre (Formerly the Portlaoise Heritage Hotel), responded to this review, January 28, 2013
Dear Farranfore,

Thank you for sharing your comments.

We are delighted to hear that the hotel is suitable for your business needs when you are in the area.

We look forward to welcoming you back in the near future.

Regards and best wishes,

Aileen Dermody

Sales and Marketing Manger
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ireland
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed December 13, 2012

Had my Christmas Party here this year, The service and food was fantastic and we had a great night. Stayed the night the room was great, held four of us and was a massive room. The breakfast was buffet and served til 11am even though it says closed at 10.30am.

  • Stayed December 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Liv04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PortlaoiseHeritage, Director of Sales at Midlands Park Hotel & Conference Centre (Formerly the Portlaoise Heritage Hotel), responded to this review, January 29, 2013
Dear Liv04,

Thank you for taking the time to share your comments with us.

It was a pleasure to welcome you to the hotel and we look forward to welcoming you back in the near future.

Regards and best wishes,

Aileen Dermody

Sales and Marketing Manger
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Midlands Park Hotel & Conference Centre (Formerly the Portlaoise Heritage Hotel)

Property: Midlands Park Hotel & Conference Centre (Formerly the Portlaoise Heritage Hotel)
Address: Jessop Street, Portlaoise, Ireland (Formerly Portlaoise Heritage Hotel)
Location: Ireland > Province of Leinster > County Laois > Portlaoise
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 4 Hotels in Portlaoise
Price Range (Based on Average Rates): $
Hotel Class:4 star — Midlands Park Hotel & Conference Centre (Formerly the Portlaoise Heritage Hotel) 4*
Number of rooms: 115
Official Description (provided by the hotel):
Designed to reflect style, planned with meticulous care to deliver service excellence, The Midlands Park Hotel has earned itself the reputation of being the most sought after hotel in Ireland. Nestled in the heart of Portlaoise Town, this sophisticated urban setting is perfect for business or pleasure. Its striking entrance creates an impressive sense of space and classic modern elegance. Our 115 deluxe bedrooms, incorporating executive rooms & suites offer the splendour of classic design with modern elegance and includes the latest in wireless internet technology complimentary. You will be spoiled for choice with our unique choice of Restaurants and Bars. Our White Flag Award Winning Health & Leisure Club is also available for all our guests. ... more   less 
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Also Known As:
Heritage Hotel Portlaoise

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