Ate here on a Friday evening in the bar with my wife and 18 month old daughter. The service was one of the worst I have experienced in a long time. Noone gave us menus - after ten minutes of waiting I went to the bar and got my own. One of the 2 staff on duty saw me but didn't acknowledge me. Another 10 minutes passed and noone came to take our order. Again I had to go to the bar and order. No apology was given at any stage. (I know that in some places this is the norm to order at the bar but the staff were going to other tables with menues and taking orders while we were there).
We then waited another 35 minutes and there was still no sign of our food. It was a burger and chicken dish so hardly that complicated. Again, I went to the bar and asked and was told it would be with us shortly. It arrived 25 minutes later - an hour after we ordered.
The food itself was fine but the whole experience would put me off ever going here again for food or a stay. We received no apolgy at any stage from any of the staff and the bar itself wasn't overly busy at the time.
- Official Description (provided by the hotel):
- Designed to reflect style, planned with meticulous care to deliver service excellence, The Portlaoise Heritage Hotel has earned itself the reputation of being the most sought after hotel in Ireland. Nestled in the heart of Portlaoise Town, this sophisticated urban setting is perfect for business or pleasure. Its striking entrance creates an impressive sense of space and classic modern elegance. Our 110 deluxe bedrooms, incorporating executive rooms & suites offer splendour of classic design with modern elegance and includes the latest in wireless internet technology complimentary. You will be spoiled for choice with our unique choice of Restaurants and Bars. Our White Flag Award Winning Health & Leisure Club also features Radiance Day Spa. ... more less
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- Also Known As:
- Heritage Hotel Portlaoise