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“one of the best hotels in Dublin”
5 of 5 bubbles Review of Citywest Hotel

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Citywest Hotel
Ranked #1 of 1 Hotels in Saggart
dublin
Level Contributor
34 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“one of the best hotels in Dublin”
Reviewed May 15, 2013

We have stayed in Citywest Hotel a few times now and decided it was time we gave it a review.The whole family(5) stayed for one night in May but we have stayed for longer.The family rooms are large and very adequate for a family of five.They are clean,well laid out and comfortable.If you can afford it i would recommend going for a family SUITE,its a little bit more expensive but we found it well worth it and the children loved it.
From the minute you walk in the door there is a friendly atmosphere,from the continous smiles on the concierge faces to the helpfullness and professionalism of the receptionists/desk clerks to the cleanliness of the housekeepers,even when really really busy.This is apparently the biggest hotel in Ireland,there was appx 1500 irish dancers,3000 people at the conference centre,using hotel amenities,and then another few thousand guests for other functions etc and yet one of my family noted that each time they dealt with staff they felt almost like they were the only people staying in the hotel such was the attention they were given.
The bedrooms are kinda far away from reception,bar and restaurants etc but that can be a plus for some and a minus others.
The leisure club is quite large and well run with great facilities for adults,from the 20m heated indoor pool to the jacuzzi, steam room, sauna and a heated caldarium (what ever that is).Children are also allowed use the pool which is great for a bit of family fun.
Right now they have a wonderful hairdressers(Angel Hairdressing and beauty rooms) located in the health and leisure centre which i can personally say has a great barber.
i am not a golfer but by all accounts the golf course is as good as any in Ireland and it looks it,really well kept.
Our family have had a few functions at Citywest and down to the last person we have all complimented the events manager and the whole team,the are so nice and professional that they alone have been the cause of our return to Citywest.
The hotel is well serviced by local buses,taxis and Dublins Light rail system "the luas" all near by.
Over all a fantastic hotel,wonderful surroundings and great staff,i hope you enjoy it as much as we did and will do in the future.

Room Tip: Ask the staff for help to suit you and your group/family.
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  • Stayed May 2013, traveled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dennis o
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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English first
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed May 11, 2013 via mobile

Nothing to write home about. I've stayed in better places for less money. Coffee in room is good, but fresh brewed not available until 7:30 ish. Hard, thin pillows. No top sheets. Long walls to anything.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Denosma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 11, 2013 via mobile

Stayed in the hotel over the May bank holiday weekend the hotel wasvery busy andbhad a nice buzz about the place. The rooms were enormous and very nice but one downside was that the rooms were so far away which is to be be expected as its the largest hotel in Ireland, but one of the lifts to the floors were out of service, which made it awkward to get to your room eitb 2 big suitcases. Other than that the hotel was fantastic asbwas the breakfast. Highly recommend it onto family

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mmcgrenra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Galway, Ireland
Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed May 11, 2013

Stayed here for one night last March, a Saturday night. This Hotel came to prominence during the Celtic Tiger era. The name given to the period in Ireland when certain people thought or believed they had money. Others with trades such as carpenters, blocklayers one day, became big developers the next after meeting with their Bank Managers that told them there was plenty of money to buy land and property and develope it. In 2008 it transpired that it was all only on paper and now those of us that worked hard and paid our way find ourselves paying for this. Lots of Hotels and businesses that owe large amounts of money are now run by an organisation set up by the Government so that the people that caused the debt in the first place are still paid fat cat wages. While again we fork out for it. However, back to our stay here. Easy to get to from M50 take M7 south and it's outside Dublin. Set in very nice grounds it is an impressive and big building, seems to have ample parking. Holds lots of conferences and has the space. We arrived about lunch time, place was crowded Had to wait about half hour for our room because of our early arrival. Finding your room can be an ordeal as it is somewhat a maze and numberings are peculiar and confusing. Room was spacious and clean on 1st.floor which here is the ground floor. We left to go into town walking about 15 minutes out front gate turning left and then right to Luas station, the light rail system, takes you directly into city centre. After our day out took the same system back again. This time we took the Tallagh tram and changed at Belgard, you must watchout for this. The last tram at night goes direct to Citywest. The bars were busy with musical entertainment, would not set the world alight but did suffice for bar entertainment. We found seats had a couple of drinks and retired for the night. Had good nights sleep. Slept late next morning and did not have breakfast. Cannot comment on food but believe breakfast cost about 15 euro. A little expensive I would have though. Check out was efficient. At a cost of 69.00 euro this was very good value. However, I doubt that during the so called boom you would stay for this amount or indeed join the Golf membership as I can recall now, is very inexpensive. Would stay again but a little out of town for us.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
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    • Service
Helpful?
Thank TJHanley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin, Ireland
Level Contributor
100 reviews
84 hotel reviews
common_n_hotel_reviews_1bd8 142 helpful votes
Reviewed May 9, 2013

Built during the boom, this huge hotel offers is a popular venue for conferences, large meetings, or, in our case, Irish Dancing Championships. Very American in style, (even the lift gives the ground floor as "1" rather than "G". Rooms are large, very clean, and well fitted out, though the bed linen is only average quality. The overall impression is that the people building it had more money than taste. It makes pretensions towards being luxurious, but it is more kitsch than class. The hotel specialises in catering for large groups, and this can put pressure on their ability to cater for big numbers, all wanting to eat at the same time. It also puts pressure on their leisure facilities. During our stay, for example, booking were being taken for the swimming pool. Staff were mostly very friendly, with the exception of one person at reception, for whom everything was "such a chore". Food is OK. A good breakfast is available, with American style vouchers which you hand in at the door. The main dining option is a Bistro restaurant, which is relatively inexpensive, but pretty boring. Pizza, burger, steak, pasta dish, meat pie etc. Not bad, but more pub-grub than restaurant.
Overall, I would not stay here under any circumstances for a leisure break, but at the same time, I couldn't fault it as a base for a conference or meeting involving a large group of people.

Room Tip: Make a point of asking for a room near reception, but not on the ground floor, as this could be nois...
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  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nothingbutthebest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reading
Level Contributor
92 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed May 8, 2013

I have stayed here quite a few times and I have always found the place to be welcoming. It is large, set in lovely grounds and the bar is a nice relaxed place. The pool can sometimes be busy but I have always managed to swim ok. Tooms are very reasonable. I understand the Lemongrass Restaurant is also very good.

  • Stayed May 2013, traveled on business
    • Value
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Helpful?
Thank Sue A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belfast, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 8, 2013

We recently stayed for the world Irish dance championships with my family and from the outset things just didn't work out. We tried to check in at 3pm and were told the room wasn't ready. At 4 pm we tried again to be told that due to a computer malfunction we could have a room but no key.
Finally we wound our way round the labyrinth to find our room and after 5 pm we wandered back to get our key. We thought we'd take the kids for a swim but the pool was closing at 6pm so we got 15 minutes in the water.
A bed with no bed linen or pillow was provided for one of our kids, the mattresses were old and frankly worn out.
Went to put my son to bed later in the evening and found a pair of dirty underwear in his bed. I spoke to the duty manager who told me that the housekeepers would be up to change all the beds as the room had not been serviced. The housekeepers arrived 30 minutes later and proceeded to argue with me about what bed they were going to change. It was now 11 pm and we had to be up at 6am. The kids were very tired at this point while we waited for the room to be cleaned. Incidentally there were still breakfast dishes from other rooms in the corridors at this time.
Checking out the next day the receptionist glossed over the issue so i demanded to speak to another duty manager who offered to upgrade us the next time we came to the hotel ! As if I would ever go back ! Finally after some protracted negotiation we got a refund but they didn't make it easy, Bearing in mind we were made to pay 150 euro upfront for the room, something which I have never had to do in any hotel before.
The food was great, so there was one plus point.
It just seemed to me that the hotel had taken on more than it could cope with.
I've stayed in hotels the length and breadth of the country and never experienced anything like this.

  • Stayed April 2013, traveled with family
    • Value
    • Location
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    • Rooms
    • Cleanliness
Helpful?
1 Thank Colin C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Citywest Hotel

Property: Citywest Hotel
Address: Citywest Hotel Garters Lane, Saggart, Ireland
Location: Ireland > Province of Leinster > County Dublin > Saggart
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Saggart
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Citywest Hotel 4*
Number of rooms: 774
Official Description (provided by the hotel):
Our superb location in South Dublin puts you in easy reach of everything from Dublin city centre and airport, each of which is a mere 25 minutes away, to the hills of Wicklow and the plains of Kildare. We even have a Luas light-rail stop on our doorstep, which will take you to the city centre in just 30 minutes. It's the perfect place for a relaxing city break and with Ireland's largest choice of conference space, it is the perfect place for your conference, meeting or special occasion. Whatever brings you here, you'll find everything you need on site - a leisure centre with 20 metre pool, jacuzzi, sauna and steam room and an 18 hole golf course designed by the late Christy O'Connor Junior. The newly renovated Woodlock Brasserie and Swift Bars are also available on site for all dining requirements as well as complimentary parking and free Wi-Fi. ... more   less 
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Also Known As:
Citywest Hotel, Conference, Leisure & Golf Hotel Saggart
Citywest Hotel, Conference, Leisure And Golf Resort
Citywest Hotel Dublin
Citywest Resort Dublin
Citywest Hotel County Dublin, Ireland - Saggart

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