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“Better than i thought”

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Travelodge Phoenix Park
Ranked #2 of 3 Hotels in Castleknock
Bedford
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Better than i thought”
Reviewed September 1, 2012 via mobile

I booked this travelodge as i was travelling with my teenage daughter to Ireland for the first time. I was on a tight budget. I then read the reviews on here and then became quite anxious about my intended trip, particularly as i had read it was quite far out of Dublin city, and there could be some traffic noise.

Ciara at the hotel was really helpful and made our stay really comfortable. She couldnt do enough for us. We were placed in a very quiet room. The tv did not work on arrival, but another helpful member of staff rectified this immediately. Ciara recommended we buy a Rambler bus pass to use for the duration of our stay. This was so helpful as it was 23 euros for an adult 5 day pass and 7.30 euros for a child under 16. The bus stop was 5 minutes walk from the travelodge and a pleasant 20 minute bus ride in to Dublin.

The travelodge was clean, tidy and met our needs. My only negative comment was that the diner, which was adjacent to the Travelodge was quite expensive. Other than that we had a good experience. Thank you so much to Ciara and her colleagues for a very pleasant stay. For anyone thinking of booking this hotel who has any worries, if you contact the hotel, they are more than helpful. Overall, this hotel and the location was much better than i expected. Thank you to Ciara and her team. We would stay here again.

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank JaneyhBedfordshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caroline P, Hotel Supervisor at Travelodge Phoenix Park, responded to this review, September 3, 2012
Dear JaneyhBedfordshire,

Many thanks for your lovely review, I am delighted you enjoyed your stay and hope that we see you again soon.
I have passed your comments to all the staff members in the hotel and specially to Ciara.

Kind Regards,
Caroline Palazzo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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672 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (71)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Hungarian first
  • Italian first
  • Portuguese first
  • Spanish first
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English first
Tralee, Ireland
Level Contributor
145 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed August 27, 2012

Just what it says on the tin - a TRAVELODGE! Cheap and clean - perfect for a car trip to Dublin. Loads of parking and Blanchardstown (shopping, bowling, cinema and food) is 5 mins away!

The staff were very friendly and helpful.

Room Tip: All the rooms are the same! Road noise is only an issue if you have the wondows open - and even then...
See more room tips
  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SteveGas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caroline P, Hotel Supervisor at Travelodge Phoenix Park, responded to this review, August 28, 2012
Dear SteveGas,

Many thanks for taking the time to write your review, and thank you for the positive comments.

We look forward to welcoming you again on your next visit to Dublin.

Kindest Regards
Caroline Palazzo
Hotel Supervisor
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed August 24, 2012

Invited a friend from Italy to come visit Ireland for the first time.Her experience when she got there was dreadful.She checked in and told to pay €10 for wifi,got to her room to be told she's to go outside for wifi.when she went outside after payin €110 for herself on her own,she got a cup of tea,went outside only to have her bag with iPhone, purse,credit cards and laptop stolen from her.one man distracted her while another one stole her belongings.hotel staff were no help and told her nothing they could do! She was not in country 2hrs and wanted to go home to Italy.thank god she had us to collect her+take her home with us to the Northside and enjoy her last few hrs as she had the worst experience ever. Would not recommend this Travel Lodge.

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ccew82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caroline P, Hotel Supervisor at Travelodge Phoenix Park, responded to this review, September 8, 2012
Dear CCew82,

Many thank's for taking time to write this review. I'm very disappointed to read your review.
Can I ask you contact me directly to speak about your comments as it is a concerning to only find out about now.

You can contact me directly on e-mail at: caroline.palazzo@travelodge.ie

I await your reply.

Kind Regards,
Caroline Palazzo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Castleknock hotels

1 review
Reviewed August 22, 2012

I stayed at the phoenix park traveloge with my wife and 3 teenage kids we booked 2 rooms. This travelodge was recommended by a friend as he said it was a good base in order to explore Dublin. 
When we arrived the receptionist delt with  our checkin, i asked her if wi-fi was free in public places? She said that i would have to pay for internet access so i showed her the printout that we had when we made our online booking it said that you had to pay for wi-fi  access while in your room, but wi-fi was free in public areas. When i showed this to the receptionist she said that it was not this hotels booking form but another company who deals with bookings, so i asked was this false advertising she said it must be! I also asked her for her interpretation of it and she said that from what she read she would also think that free Wi-fi would be provided, i then asked her if she could give me a voucher for 5euro for 24 hours of wi-fi access. She said that she would under the circumstances.
I should say that the receptionist delt with my problem very well.  
Anyone reading this might think im making a big issue of this but i say to you when travelling with teenagers wi-fi is a must! And when something says in black an white free wi-fi, then     That is what you expect! 
Now the room: the issues that we had were was cleanliness of the bathroom/shower area, the shower head had a lot of limescale build up, the plastic chrome shower controls had alot of scaly buildup the cold water control didnt work, the shower was really hot, just the way i like it! But wife and kids wearnt  impressed. The Toilet flusher needed a few pulls before it worked. 
If the maid service paid just a wee bit more attention to detail & management did the odd spot check to make sure cleaning was being done properly then this travelodge would be great. 
Would we stay here again? Of course we would.  
This is not the hilton hotel its travelodge, its just a basic place to sleep and recharge your batteries, and the cost is very good. Also it is a great base to start your Dublin adventure. 
The diner attached was great, the food was lovely, the staff were very friendly. 

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank derrytaxi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caroline P, Hotel Supervisor at Travelodge Phoenix Park, responded to this review, August 28, 2012
Dear Derrytaxi,

Many thanks for taking the time to review our hotel. I am delighted you enjoyed your stay however I am dissapointed to read that you did not find the room standards to your satisfaction, I will be sure to address this with the housekeeping team.

I look forward to seeing you back with us in the future.

Kind Regards
Caroline Palazzo
Hotel Supervisor
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Northwich, United Kingdom
Level Contributor
72 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed August 7, 2012

If you are accustomed to Travelodge, you will not be surprised if you come across one which could do with refurbishment (e.g. New TV? plug in the sink? bit sorry equipment?) but having said that don't be put off! Location ideal if you have a car and feel confident in driving in Dublin! N3 the ideal artery and so easy. No problem with finding your way 'home and back' each day. spent 2 nights on arriving in Dublin and later on 1 night when returning to Dublin to leave Ireland - What a clean and pleasant land it is - the staff too at the Travelodge - not forgetting the good breakfast on the Travelodge all in deal. All very affordable! Wouldn't choose anywhere else if we returned by car to Dublin someday - so you can visit here too, without fear!

Room Tip: Ground Floor Fine
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  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank OldWitleian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caroline P, Hotel Supervisor at Travelodge Phoenix Park, responded to this review, August 28, 2012
Dear HCHemming

Many thanks for your kind review, I am delighted you enjoyed your stay and hope that we see you again soon.

Kind Regards,
Caroline
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed July 23, 2012

Stayed for 2 nights as it was central to where we were visiting ie Dublin zoo and national aquatic centre
Had room at back of hotel which was quiet
Room was clean and functional
Staff were very friendly and helpful
The diner beside was good for breakfast and staff there were also very nice
Had a pleasant stay with no issues
Good value for money

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pippin1073
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_PP, General Manager at Travelodge Phoenix Park, responded to this review, July 24, 2012
Dear Aussiebunch

Many thanks for taking the time to review our hotel, I am delighted you found the rooms comfortable and sincerely apologise that you did not receive your extra bedding when promised. Also in relation to the smell of smoke, I again apologise. The hotel is entirely non smoking but unfortunately there are times when guests will ignore these rules, and the smell will leak onto the corridor.

The roadway around the hotel was upgraded a few years ago as part of the M50 works and unfortunately although making the hotel more accessible to M50 and the City Centre, sat navs do not seem to have caught up with the improvements! Directions can be found on our website and map sites.

I apologise that our customer service let us down during your stay and will ensure that these issues are addressed with the staff and do not reoccur in the future, many thanks for your feedback.

Kindest Regards

Marianne Mc Grath
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle, Australia
Level Contributor
49 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed July 15, 2012

Hotel was clean to look at but smelt quite strongly of cigarette smoke in both the corridors our rooms were in.

We had 2 family rooms' neither of the additional beds were made up, one of them did not have the additional bedding in the room.  The reception staff advised they would arrange the bedding while we were at dinner, this did not happen. 

The rooms were a nice size and the beds comfortable.

We came to the hotel from Limerick, the sat nav had problems finding it, but this was nothing compared with coming back from dinner in Dublin town centre, this was quite frustrating, but as Ireland does not have postcodes we had problems at each of the hotels.

We used the prepaid Internet at reception, where we had problems but the member of staff behind reception was reluctant to help.

This was a reasonably priced hotel but not sure I would stay there again.

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AussieBunch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_PP, General Manager at Travelodge Phoenix Park, responded to this review, July 24, 2012
Dear Patrick C

Thank you for your review on trip advisor. I am extremely disappointed that you had so many problems during your stay. We rely heavily on guests letting us know during their stay if they are having issues so that they can be rectified and you can leave happy rather than upset and disappointed. Issues like those you have mentioned can be rectified very easily as soon as we are made aware, and we would have ensured you had been moved to a room at the back with extra soaps, tea/coffee towels etc, as we do for all our guests. I am delighted however that you were happy in our Rathmines property and hope you enjoyed the remainder of your stay there.

I would very much like to discuss your stay with you personally and can be reached directly at marianne.mcgrath@travelodge.ie or at the hotel reception. I do hope you get in contact and look forward to hearing from you.

Kindest Regards

Marianne Mc Grath
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Travelodge Phoenix Park

Property: Travelodge Phoenix Park
Address: N 3 Navan Road, Castleknock D15EW29, Ireland
Phone Number:
Location: Ireland > Province of Leinster > County Dublin > Castleknock
Amenities:
Bar / Lounge Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Castleknock
Price Range (Based on Average Rates): $
Hotel Class:3 star — Travelodge Phoenix Park 3*
Number of rooms: 97
Official Description (provided by the hotel):
The Travelodge Phoenix Park Hotel is set in its own attractive grounds in leafy Castleknock with Dublin's famous Phoenix Park only a short stroll away. Designed to meet the needs of today's budget conscious guests be it families, corporate guests, contractors, long/short term stay customers. The Travelodge Phoenix Park Hotel in Castleknock cannot be beaten for inexpensive accommodation, special offers and value. ... more   less 
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Also Known As:
Travelodge Phoenix Park Hotel Castleknock
Travelodge Dublin
Travel Lodge Dublin
Dublin Travelodge
Dublin Travel Lodge
Travelodge Phoenix Park Castleknock, County Dublin

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