We were given a weekend and meal in Jackson's as a gift, bought on Groupon, the hotel was nice, food was lovely, staff were helpful. The pool is a good size, there is a small paddling area for kids, not really anywhere for little ones to swim except main adult pool, but staff gave us floats to use. We probably would rate this a lot higher except we booked in to get treatments as we had discount vouchers as part of our gift, and when we went to check about them no one could help us. Spa staff didn't come in till late Saturday morning, and we had to hang about, by the afternoon we found out they had cancelled our appointments as since the time we booked they had put new criteria in that you have to have a deposit. No one rang us to let us know or we would have put down a deposit. They then had no space to take us and so we lost the use of the discount vouchers. As the spa operates on its own rules inside the hotel, the hotel didn't help us. I think it is ridiculous that customers appointments would be cancelled without any notice, and we were really disappointed at missing out. As we had been given the vouchers as gifts Groupon wouldn't act on our behalf either and make the spa account for itself, and we didn't want to embarrass our friends by letting them know how badly it went. I really think this hotel needs to look into the spa that it has in its building, because how it operates reflects on the hotel itself. The Groupon was bought considering the spa discount and so our friends paid for something we didn't get. From our experience would we go back? No.
- Official Description (provided by the hotel):
- Nestled in the bustling town of Ballybofey, Jacksons Hotel is an award-winning Hotel on the banks of the River Finn and Drumboe Woods. Renowned for its hospitality and great food, Jacksons is the ideal base for touring Donegal and the North West of Ireland. ... more less
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- Also Known As:
- Jacksons Hotel Ballybofey
- Jackson's Hotel Ballybofey, Ireland - County Donegal