Attended a wedding reception here recently. Arrived at the hotel @ 4pm and checked in. Went to the appointed room which was not ready! Why appoint a room that's not ready? The housekeeper told us we could leave our bags which I wasn't entirely happy about but we needed to go. Room decor was dated, but the bed was comfortable. Lovely view of the river. Bathroom really jaded with lime scale stains on the bath, poorly stocked, no shower cap, not that I actually needed it because there was NO HOT WATER!!!! Totally unacceptable, don't care how busy the hotel was - that seemed to be the excuse for everything. My parents also stayed and had to ring for towels and tea and coffee supplies, although the cups were actually dirty, hadnt been cleared after the previous occupants. At the reception the lack of attention was unbelievable. Dessert spoons instead of soup spoons, wrong glasses used for the wine, no coffee because the waitress ran out and then didn't bother to come back. My husband having to ask for his soup because the waitress didn't bother to come back on that occasion either. Just really really poor service. Half the waiters just didn't seem to have a clue or care! No idea how it got a 4 star rating. Completely disappointed and won't be going back or recommending.
- Official Description (provided by the hotel):
- Nestled in the bustling town of Ballybofey, Jacksons Hotel is an award-winning Hotel on the banks of the River Finn and Drumboe Woods. Renowned for its hospitality and great food, Jacksons is the ideal base for touring Donegal and the North West of Ireland. ... more less
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- Also Known As:
- Jacksons Hotel Ballybofey
- Jackson's Hotel Ballybofey, Ireland - County Donegal