No internet ("in order to give you a rest from the web" they say, in all seriousness). a bad, overpriced restaurant which they call "gourmet" and is priced accordingly. They want you to believe that "gourmet" is small portions, high prices, and a few almond splinters on not-very-fresh trout.
Run by family who clearly have inherited, not earned, their jobs. No assistance after 10pm except at the bar (i guess you could drop dead after 10 and the family members would still be selling their overpriced drinks). Even the reception closes at 10! The hotel is a sprawling ill conceived labyrinth where the family built an annex each time they had a bit of extra money, it seems. The setting is disappointing: high up (cold) and yet quite built-up. For the prices they charge, you get better else where in Austria, let's not even mention in the US.
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