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“Disappointed couple”

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Sundance Grande Mountain Resort & Spa
Ranked #5 of 6 Hotels in Turracher Hohe
Zagreb, Croatia
Level Contributor
92 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
“Disappointed couple”
Reviewed January 6, 2012

We decided to stay at Sundance based on the recommedation from our friends who stayed in 2009 and 2010. Apparently, it was a very nice place some time ago.
We made our reservation several months in advance and explicitely asked for a half-board, which was confirmed by the hotel. Upon our arrival we were informed that we cannot obtain it. This was a huge disappointment, but there was no alternative. They should have informed us!

There are bright sides of the hotel: excellent breakfast and spa area. The lady on the reception is very helpfull but the hotel is obviously understaffed: she is taking care of the reception, bar, breakfast, phone calls...Rooms are nice but kitchen is not equipped for cooking. Paying 190 Euro/night for a couple suite is not such a good value for money. For us it was important to relax and get some rest from the daily duties so paying some more money and obtain a better service would be preferred.
There is a small restaurant in the hotel (but not part of it) - we tried to eat there once - not to be recommeded.

  • Stayed December 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CroCat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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21 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
Munich, Germany
Level Contributor
19 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed February 20, 2009

All in all a disappointing experience. The Sundance used to be an apartment complex, which has been transformed into a hotel. And this is the fundament of all its problems.
Starting with the Pro’s – the rooms are spacy and light. We had a two-bedroom apartment, clean and quiet. A little kitchen can come in handy too. The hotel is located directly at a ski-piste, so good alpine access.
And now to the Cons –
Rooms – old-fashioned furniture, not very comfortable. The hotel clearly didn’t want to invest much in this respect. No bathtub in the rooms. Not really acceptable for this price (€250 a night) and a definitive miss after a day of skiing. Very thin curtains, the sun will wake you come sunrise.
Spa – the spa also couldn’t nearly match the expectations the homepage gave us. The saunas and steamroom are fine and clean, but the look&feel of the whole place is not welcoming. The relax-area involves a number of waterbeds in old-fashioned surroundings, totally uncomfortable, underheated and non-inviting. There is only an outside pool, which in fact is not much more than a plunge-pool, underheated and feeling crowded with more that 5 people in it. The welcoming area for treatments involved a number of dingy, old leather couches and a general 80’ies feeling. Compared to other Austrian hotels in this price category, the spa was poor. Good massage though and nice fitness area.
Hotel – this is where the apartment/hotel conversion shows most. When you enter the main area of the hotel, it is basically one large open combination of lobby, breakfast/dinner/buffet location and sitting-area. Totally uncomfortable, or “ungemütlich” as the Germans/Austrians would say. One corner which could be nice is the open fire area – fitting a flat-screen above the fire ruins that. The place has no warmth, and you can walk into a number of shops which are directly annexed and part of the same building.
Food – poor for the price. Dinner was prepared nicely but very basic. The salad buffet was ridiculous (5 bowls to chose from) and the main courses simple. We ate elsewhere on the 2nd evening.
Other – on arrival, even the 5th floor smelled of kitchen. Acceptable and typical for a 2-star Alpine pension maybe.
The guests seemed to consist largely of British and East European guests. They seemed inexperienced and happy enough to pay the price. If you have seen other similar-priced spa resorts in Austria and know what you can expect for around the €250-300 mark, this place is definitely not for you. Avoid.

  • Stayed February 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SVDL2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sundance Grande Mountain Resort & Spa

Property: Sundance Grande Mountain Resort & Spa
Address: 325, Turracher Hohe 8864, Austria
Location: Austria > Austrian Alps > Carinthia > Turracher Hohe
Amenities:
Bar / Lounge Restaurant Swimming Pool Airport Transportation
Hotel Style:
Ranked #5 of 6 Hotels in Turracher Hohe
Price Range (Based on Average Rates): $
Hotel Class:4 star — Sundance Grande Mountain Resort & Spa 4*
Number of rooms: 35
Reservation Options:
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Also Known As:
Sundance Grande Mountain Resort And Spa
Sundance Grande Mountain Hotel Turracher Hohe

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