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“Friendly staff.”

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Fairfield Inn & Suites Sevierville Kodak
Ranked #2 of 10 Hotels in Kodak
Certificate of Excellence
Aldie, Virginia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Friendly staff.”
Reviewed January 4, 2014

Front desk staff were very friendly and helpful. We will definitely stay there again. Kristina was the friendliest front desk staff I've ever met.
The walls are thin because I could hear people talking in the next room. Would prefer a refrigerator and microwave in rooms.
They matched the lower price of the Fairfield 7 miles away, it was $20 cheaper.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Taraslilbub
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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367 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (62)
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English first
Fayetteville, Tennessee
Level 3 Contributor
13 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed January 2, 2014

Nice enough hotel, but apparently not sufficiently staffed. Rooms not ready at 4:30. Line to check in 4 customers deep. Walls are paper thin - could hear conversation in next room. Low water pressure and cold water in morning. Service staff were all very friendly. Breakfast was standard fare, but with eggs and sausage.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jack28937334
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alan M, Manager at Fairfield Inn & Suites Sevierville Kodak, responded to this review, January 5, 2014
To Jack28937334:

I want to thank you for the kind words about our staff. We take pride in the fact that they are geniunely friendly and caring people. I do apologize that we did not have your room ready at check in, due to the high traffic during the holidays. Also thank you for the comments about the noise, I will look into ways that we can reduce this for our guests in future stays. Happy Holidays...

Alan Martin - AGM
Marriott FairField Inn & Suites
36260 Outdorr Sportsman Place
Kodak, TN 37764
865.933.3033(P)
865.933.0898(F)
fairfieldinn.com/tyskd
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Elkhorn City
Level 2 Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed December 21, 2013 via mobile

We checked in on 12/20/13 and checked out on 12/20/13. We have a 1 year old and like most they randomly get on the floor and look around. My son stood up and handed us a metal/aluminum lid he found on the floor. This was left in the room from a previous guest and the room was apparently not cleaned. I went to the front desk to inform them and when I returned to the room my child's hand was covered in blood. I took him to the front and was given neosporin and band aides. We finally got the bleeding to stop and we told them we were leaving and wanted our money refunded - which they did. We packed our bags and as we were leaving the manager asked if he could call an ambulance - we told him no and he said well at least he will have a cool scar. I'm sorry but when your child is hurt by the incompetence of the staff you don't want to hear stupid comments like that. I assure you that everyone I know has been informed of this situation and warned of ever staying here.

Stayed December 2013, traveled with family
Helpful?
3 Thank momandwifey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Huntsville, Alabama
Level 6 Contributor
222 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed December 16, 2013

Very up-to-date and service was extremely friendly. I felt I was being welcomed to someone's house as they asked where I wanted to have my room. The location is very close to the interstate but not so close to any of the many local attractions. The breakfast was very good for a Fairfield including eggs and cut fruit. (The waffle makers were not available - broken; but I find that forgivable) Be sure to ask the staff about dinner recommendations. That is how I found out about the 10% discount at Chops next door - just show your room key. Suite rooms were nice sized. Our room had two queen beds, a desk and chair and did not feel crowded at all.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Secondtimothy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alan M, Manager at Fairfield Inn & Suites Sevierville Kodak, responded to this review, December 18, 2013
To Secondtimothy

Thank you very much for the kind words. Our staff is what allows us to stand out from the crowd. I do apologize for the waffle makers that morning. However I am extremely happy that we were able to suggest a restaurant so close. If there was anyone that you would like to thankk personally please don't hesitate to contact me.

From All of the Staff- " We wish you a Merry Christmas and Happy New Year"

Alan Martin - AGM
Marriott FairField Inn & Suites
3620 Outdoor Sportsan Pl
Kodak, TN 37764
865.933.3033(P)
865.933.0898(F)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hollywood, Maryland
Level 5 Contributor
97 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed December 7, 2013

Quiet room and excellent service. Clean room and breakfast area. Enjoyed my stay., Nice gym and plenty of places to run. Close to shopping, food and minor league baseball and I-40 but you cannot here the highway. Enjoyed my stay. safe parking area and surrounding area

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tom B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alan M, Manager at Fairfield Inn & Suites Sevierville Kodak, responded to this review, December 18, 2013
To tom B

Thank you so much for styaing at our property. We are very lucky in that our location offers so many things. Next time you are in the area please ask us about the "Green Way" Running trails. We wish you the best this holiday season.

Merry Christmas and Happy New Year

Alan Martin - AGM
Marriott FairField Inn & Suites
3620 Outdoor Sportsman Pl
Kodak, TN 37764
865.933.3033(P)
865.933.0898(F)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham, AL
Level 6 Contributor
358 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
Reviewed November 11, 2013

We stayed at the Fairfield Inn & Suites Sevierville Kodak the weekend of the Auburn/Tennessee game. The staff were great at check in and we never had any issues. Breakfast was what we expect when staying in the Fairfiled class of Marriotts. As a Platinum Elite Member I can say that the quality of stay and the staff at this location are as good or better than other Fairfields we have stayed in.

Room Tip: Chop House across the street has good quality food, and great drink prices.
See more room tips
  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank VinoBambinos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alan M, Manager at Fairfield Inn & Suites Sevierville Kodak, responded to this review, November 13, 2013
To VinoBambinos

I was happy to see that we were able to provide you with a great stay while you enjoyed the game. We support our Vols to the fullest. We look forward to seeing you again the next time UT plays Auburn. Happy Holidays

Alan Martin
Assistant General Manager
Marriott FairField Inn & Suites
3620 Outdoor Sportsman Pl
Kodak, TN 37764
865.933.3033(P)
865.933.0898(F)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Michigan City, Indiana
Level 1 Contributor
3 reviews
3 hotel reviews
Reviewed November 8, 2013

I am not a finicky traveler. I can tolerate anything but dirty. But when I stay at a place that feels like home, I am positively impressed. This is a nice hotel, but has nothing super special about it except the staff. The people who we dealt with were incredibly friendly and helpful. I love this place, and it doesn't hurt at all that the Bass Pro store is across the parking lot right next to a fantastic steakhouse. There is even an but interesting place behind the hotel to hike if you are so inclined. I'll be back!

  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Wandering Hiker B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alan M, Manager at Fairfield Inn & Suites Sevierville Kodak, responded to this review, November 13, 2013
To Dan H

I extremely happy that you enjoyed your stay with us. We take great pride in the selection of our employees. Needless to say they are a great asset to our team. I would very much like thank anyone specifically from your stay if you would contact me at the hotel. The next time you are in the area please don't hesitate to allow us to continue to provide some of that Southern Hospitality charm...

Alan Martin
Assistant General Manager
Marriott FairField Inn & Suites
3620 Outdoor Sportsman Pl
Kodak, TN 37764
865.933.3033(P)
865.933.0898(F)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fairfield Inn & Suites Sevierville Kodak

Property: Fairfield Inn & Suites Sevierville Kodak
Address: 3620 Outdoor Sportsman Place, Kodak, TN 37764 (Formerly Fairfield Inn & Suites Sevierville Kodak)
Phone Number:
Location: United States > Tennessee > Sevier County > Kodak
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in Kodak
#3 Romantic Hotel in Kodak
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Fairfield Inn & Suites Sevierville Kodak 2.5*
Number of rooms: 91
Official Description (provided by the hotel):
The Fairfield Inn & Suites by Marriott Sevierville Kodak is located at I-40 exit 407 at the Bass Pro Shop, Harley-Davidson Store, and the Chop House Restaurant, just across from the Tennessee Smokies Baseball Stadium. A short drive to the Sevierville Events Center, the Tanger Retail Outlet, Pigeon Forge, Dollywood Amusement Park, Dollywood Splash Country, Gatlinburg, the Great Smoky Mountains National Park, Ripley's Aquarium of the Smokies, Knoxville, and the University of Tennessee. The Fairfield Inn & Suites by Marriott Sevierville Kodak offers the beautiful Green Tea decor package. Your hotel experience will be what you want - a clean, comfortable guest room and friendly service. Enjoy the complimentary breakfast, indoor pool, and free high-speed Internet access. Make your reservations now and earn Marriott Rewards. ... more   less 
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Also Known As:
Fairfield Inn And Suites Sevierville Kodak
Fairfield Inn & Suites Sevierville Kodak Hotel Kodak
Fairfield Inn Kodak

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