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“Terrible service....”

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Fairfield Inn & Suites Sevierville Kodak
Ranked #2 of 10 Hotels in Kodak
Certificate of Excellence
Reviewed September 8, 2012

This a fantastic Fairfield. Very clean, updated and a perfect location right off the interstate. Basspro shop across the street, several places to eat and a specialty chocolate store I would HIGHLY recommend. This property does have one downfall however, the front desk clerks are way below Marriott standards and this is not a reason to not stay here but it is an issue.

So lets talk about the service . There is never anyone present to greet guests as they come in the hotel. (BAD). He is wearing Khaki shorts that are ripped and have strings hanging from them. Shirt untucked and sloppy looking(BAD). Spends more time in the back office than up front(BAD). Spends more time right out back of the dining area smoking(BAD). Even worse they sit out on the front bench of the hotel in plain view of arriving guests smoking(BAD). Not sure how this is even allowed to happen at a Marriott property. Here is what Marriott customers expect, they expect to be greeted when they walk in, they expect someone to be at the front desk when they approach it. They do not expect to stand there for even a few minutes while waiting for someone to emerge from the back or put their cigarette out to come help them. I sat and watched person after person come in and say "Anyone here?" This is what they expect from Motel 6 and Best Western Hotels. Very disappointing.

Room Tip: Def. one of the nicer Fairfields I've stayed at. Just need to get the associates up to speed her...
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  • Stayed: September 2012, traveled with family
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Thank purduepete2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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317 - 323 of 375 reviews

Reviewed September 5, 2012

My family and I planned this trip quickly. The staff at Fairfield Inn and Suites in Sevierville was the BEST! The rooms were very clean and the breakfast was excellent. There was no problem too big or too small that they could not handle. Special Thanks to Deana who made our trip even better. I would recommend this hotel and stay there again.

  • Stayed: September 2012, traveled with family
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Thank S C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 30, 2012

This is a very clean, cost effective modern property. The staff were very friendly and helpfull.
We stayed in a room for 2 on the second floor .The room size was adaquate for 2 people and our numberous bags.The airconditioned room had a large comfortable queen size bed, and was tastefull decoratedThe bathroom was of an adaquet size and well stocked with tioletries. Free Wifi and a continental breakfast was also included in the room price.
The inn complex also has a exercise room and whirl pool for guests to use.
On the down side, there was no refrigerator in the room and the sounds from other rooms and the corridors could be heard at times.

Room Tip: Away from the elevator shafts
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  • Stayed: August 2012, traveled as a couple
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1  Thank HalfpintJilly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 2, 2012

I am a Platinum Marriott member and travel extensively so using reward points is what we do a lot. This location wasn't by choice other than they had vacancies for the two nights we needed before heading to a nice cabin in the mountains.

Property is very typical average which is what Fairfields are about. I wouldn't pay to stay here but many do. Worth no more than $100 night if you're paying for it. Rooms were musty/pool smelling and very small. Pool inside is small, but the kids had fun and mom and dad, we tolerated it for a couple nights. Seeing as how we just slept there, we didn't care much.

Breakfast is horrible though, so be warned if you're willing to accept hotel waffles you make or hard boiled eggs, prepackaged sandwiches and cold cereal, then you might be okay. For us, no thanks, we chose to drive into town for a hot meal to order.

Stayed: August 2012, traveled with family
1  Thank pdqgp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 28, 2012

We wanted a quick getaway from the hussle and bussel of Atlanta. And we found a perfect spot at the FFI&S. The staff was great, the breakfast was just what we needed to get our day stated for touring the sites each day. We will definitely stay here again when our travels have us return!! Hopefully very soon.

  • Stayed: July 2012
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2  Thank buckeyegirl91
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 28, 2012

This hotel is right next to an awesome Outdoor World/BassPro Shops. You can walk across the parking lot to it. The hotel seems very new. The beds were great, the bathroom was in mint condition and perfect. The whole was sold out but it was very quiet in our room. Service was great. Breakfast was as expected from a Fairfield...food was good and the breakfast area clan.

  • Stayed: July 2012, traveled with family
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2  Thank candeeta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 19, 2012

We had the pleasure of stopping here twice in the last week while traveling to and from a baseball camp in South Carolina. The hotel is very clean and well managed. All of the staff is friendly and helpful and the breakfast was very good. The location was ideal for on and off access, so close to I40. There were many stores and restaurants close by as well. A huge Bass Pro Shop shares the parking lot. The hotel had a good selection of rackcards of attractions closeby. I would recommend this hotel and would not hesitate to stay here again.

  • Stayed: July 2012, traveled with family
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2  Thank var6444
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Fairfield Inn & Suites Sevierville Kodak

Address: 3620 Outdoor Sportsman Pl, Kodak, TN 37764-1474 (Formerly Fairfield Inn & Suites Sevierville Kodak)
Phone Number:
Location: United States > Tennessee > Sevier County > Kodak
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in Kodak
#3 Romantic Hotel in Kodak
Price Range: $89 - $198 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Fairfield Inn & Suites Sevierville Kodak 2.5*
Number of rooms: 91
Official Description (provided by the hotel):
The Fairfield Inn & Suites by Marriott Sevierville Kodak is located at I-40 exit 407 at the Bass Pro Shop, Harley-Davidson Store, and the Chop House Restaurant, just across from the Tennessee Smokies Baseball Stadium. A short drive to the Sevierville Events Center, the Tanger Retail Outlet, Pigeon Forge, Dollywood Amusement Park, Dollywood Splash Country, Gatlinburg, the Great Smoky Mountains National Park, Ripley's Aquarium of the Smokies, Knoxville, and the University of Tennessee. The Fairfield Inn & Suites by Marriott Sevierville Kodak offers the beautiful Green Tea decor package. Your hotel experience will be what you want - a clean, comfortable guest room and friendly service. Enjoy the complimentary breakfast, indoor pool, and free high-speed Internet access. Make your reservations now and earn Marriott Rewards. ... more   less 
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Also Known As:
Fairfield Inn And Suites Sevierville Kodak
Fairfield Inn & Suites Sevierville Kodak Hotel Kodak
Fairfield Inn Kodak

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