My girlfriend and I both agreed that this was the worst hotel experience we've ever had. The hotel is very dated, run down, and dirty. The hallways look and smell like the Marlboro Man's lungs. In the bathroom we were greeted with stained towels and curly little hairs in the shower.
The walls are so thin that we were awoken at 4 am by the adjoining room's TV. After three phone calls to the front desk with no resolution (at one point the manager said the guy wouldn't answer his phone so there was nothing he could do) I had to go to the lobby to beg them to do something. The security guy goes into the offending room and tells the guy he doesn't think the TV is too loud but "the guy in that room keeps calling."
This visit and another call to the manager still do nothing so we decide to crank the AC for some white noise to drown out the Frasier reruns. Since it was 40 degrees outside and 50 degrees in our room we were a bit chilly the next morning and decided to turn on the heat. Bad idea. Something started burning and set off our smoke detector. We remained cold.
On a positive note to the extent there is anything in Knoxville to be close to (there's not) the hotel is a good location.
- Official Description (provided by the hotel):
- The Crowne Plaza Knoxville, 20 minutes from McGhee Tyson Airport, is located in Downtown Knoxville. Walk to the Old City and Market Square to enjoy over 30 eateries, nightlife, shopping and outdoor concerts. The Crowne Plaza is convenient to the University of Tennessee, Neyland Stadium (UT Football), Thompson Boling Arena (Vols & Lady Vols Basketball), Civic Auditorium & Coliseum (Ice Bears Hockey), Knoxville Convention Center, Tennessee Theater, Knoxville Museum of Art, Worlds Fair Park, Volunteer Landing, The Star of Knoxville Riverboat, East Tennessee Historical Society, Blount Mansion, James White Fort and the Mabry-Hazen House. Each newly renovated guestroom includes free wireless high-speed internet access and a host of other amenities. Come experience our restaurant, Mahogany's, featuring breakfast, lunch and dinner. Order room service or visit the Library for Starbucks coffee or your favorite cocktail. Our 3000 sq ft Gym features state-of-the-art cardio and weight equipment and an indoor heated pool. Visit our uniquely appointed Gift Shop and 24-hour Business Center. The Crowne Plaza Knoxville has over 15,000 sq ft of meeting space, ranging from our Executive Boardroom to our Summit Ballroom, making us the perfect meeting place for large and small meetings. We look forward to serving you at the Crowne Plaza Knoxville. With our dedicated staff and exceptional service standards, we will exceed your expectations! ... more less
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- Also Known As:
- Crowne Plaza Knoxville Hotel Knoxville
- Knoxville Crowne Plaza