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“Not up to Crowne standards.”

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Crowne Plaza Knoxville
Ranked #21 of 87 Hotels in Knoxville
Certificate of Excellence
Port Orange, FL.
Level Contributor
40 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Not up to Crowne standards.”
Reviewed July 25, 2009

My wife and I stayed at the Knoxville Crowne Plaza downtown. While the lobby and restaurant areas were clean, the rooms and hallways were not. We also killed a roach in the bathroom. We stayed at a Holiday Inn in Asheville that was 100 times better.

  • Stayed July 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JeffGitta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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537 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (103)
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English first
Stony Stratford
Level Contributor
72 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed July 9, 2009

Room was lovely, surroundings pleasant and front desk staff really nice and helpful. Only negatives were the breakfast waitresses who were a bit gruff and didn't seem able to smile, and the hotel location. "Downtown" sounds appealing but in reality it's rather run down and a bit deserted. Next time I'll stay out of town but not because the hotel was bad.

  • Stayed July 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HelenStonyStratford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Antonio, TX
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed July 7, 2009

We'd never stayed at a Crowne Plaza anywhere before, so we didn't know what to expect. The accommodations were pleasant enough, although the entire hotel was a bit dated. What made up for it was the price, for one, and the incredibly friendly and helpful staff. I'd definitely recommend this hotel!

  • Stayed July 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MysterPlow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Detroit, MI
1 review
Reviewed June 28, 2009

Very very rude, unhelpful front desk staff. Pregnant bartender who doesn't talk to anybody. Shower is very small. Rooms also small and kind of shabby. Only positive aspects are proximity to Market Square and free Wifi (which is slow).

  • Stayed June 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank reznarm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Birmingham, AL
1 review
Reviewed June 26, 2009

Public Bus Stop in front of the hotel, which is not necessarily a bad thing; however, MANY people gather in front of the hotel entrance (all day and night) who apparently live at the homeless shelter one block from the hotel (I know this because I asked the front manager). If you don't mind walking through clouds of cigarette smoke and people begging you for money, this hotel is for you. If you are travelling with kids or anyone who might be intimidated by these folks at their doorway, I would choose another hotel.

Room was clean, but tired looking. Staff was friendly.

Stayed June 2009, traveled on business
Helpful?
Thank Beancountingwiz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 29, 2009

Booked a King room and the bed was very worn and lumpy. Stained sheets and the pillow was yellow with who knows what so I ended up sleeping without it. Bar was small and service was not there. the food in the restaurant was so bad that I went down to Gay street to eat something that I didn't think would make me sick. After searching a local TV station's restaurant reports, I found that I had made the right choice!

  • Stayed May 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Chicagolegal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TN
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 7, 2009

This is by far not a four star property. My wife and I stayed in a room on the executive floor; non-smoking room; The room and the entire floor smelled like a smokey bar; very tiny bathroom; towels appeared were worn out and tattered; the bed sheets were worn out and very scratchy; wall mounted TV was extremely fuzzy; amazingly no mini fridge in room; ice maker was not working on floor; window unit was exremely loud and noisy; One morning we were woken up by a loud dog barking in the next room.

Pros: Breakfast was nice; parking was very convenient; location is plus plus. Fitness very nice and modern. This hotel is simply outdated and way past its prime. Don't waste your money on this hotel if you are looking for anthing but a place with a bed.

  • Stayed April 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank thorp36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Knoxville

Property: Crowne Plaza Knoxville
Address: 401 W Summit Hill Dr, Knoxville, TN 37902-1416
Phone Number:
Location: United States > Tennessee > Knoxville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#8 Romantic Hotel in Knoxville
#21 Business Hotel in Knoxville
#24 Family Hotel in Knoxville
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Knoxville 3.5*
Number of rooms: 197
Official Description (provided by the hotel):
The Crowne Plaza Knoxville, 20 minutes from McGhee Tyson Airport, is located in Downtown Knoxville. Walk to the Old City and Market Square to enjoy over 30 eateries, nightlife, shopping and outdoor concerts. The Crowne Plaza is convenient to the University of Tennessee, Neyland Stadium (UT Football), Thompson Boling Arena (Vols & Lady Vols Basketball), Civic Auditorium & Coliseum (Ice Bears Hockey), Knoxville Convention Center, Tennessee Theater, Knoxville Museum of Art, Worlds Fair Park, Volunteer Landing, The Star of Knoxville Riverboat, East Tennessee Historical Society, Blount Mansion, James White Fort and the Mabry-Hazen House. Each newly renovated guestroom includes free wireless high-speed internet access and a host of other amenities. Come experience our restaurant, Mahogany's, featuring breakfast, lunch and dinner. Order room service or visit the Library for Starbucks coffee or your favorite cocktail. Our 3000 sq ft Gym features state-of-the-art cardio and weight equipment and an indoor heated pool. Visit our uniquely appointed Gift Shop and 24-hour Business Center. The Crowne Plaza Knoxville has over 15,000 sq ft of meeting space, ranging from our Executive Boardroom to our Summit Ballroom, making us the perfect meeting place for large and small meetings. We look forward to serving you at the Crowne Plaza Knoxville. With our dedicated staff and exceptional service standards, we will exceed your expectations! ... more   less 
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Also Known As:
Crowne Plaza Knoxville Hotel Knoxville
Knoxville Crowne Plaza

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