We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Clean, updated hotel”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Crowne Plaza Knoxville
Ranked #23 of 87 Hotels in Knoxville
Certificate of Excellence
kentucky
Level Contributor
127 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
“Clean, updated hotel”
Reviewed November 22, 2013

We stayed here one Saturday night in order to go to a Broadway show at the TN theater. The hotel was updated and clean. Everyone was friendly. It was just a 2 block walk to Market square. My only complaint was hearing a lot of train noise.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rucingok
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelstaff1234, Public Relations Manager at Crowne Plaza Knoxville, responded to this review, November 25, 2013
Thank you so much for your comment! We appreciate your feedback, and are excited you found the property, staff and location to your liking. We look forward to welcoming you back again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

531 reviews from our community

Traveler rating
    236
    179
    62
    24
    30
See reviews for
107
119
29
167
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (103)
Date | Rating
  • English first
  • French first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
Michigan
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed November 19, 2013

I find thid crown plaza to be in the top ten of the Crowns hotels. The room were newly renovated and the bathrooms are great and spot on clean. the morning buffet for $12.00 is really worth the price. This location is right in the middle of downtown so you can walk to market square where there are many good restaurants (Try Trio) and very chic and shabby shops. The city has a saying to keep knoxville shabby which means cool and hippyish. We really had a great time and then spent thaat next day in Clinton, a charming town 20 miles north that bills itself the Antique Capital of Tennessee.

Room Tip: Ask for a window room facing the downtown
See more room tips
  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tpmac1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelstaff1234, Public Relations Manager at Crowne Plaza Knoxville, responded to this review, November 21, 2013
We're so pleased you enjoyed your stay with us and were able to explore Knoxville and the surrounding areas. We greatly appreciate your feedback and hope to welcome you back to Knoxville again soon. Thanks for staying with us!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jupiter. Florida
Level Contributor
56 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed November 13, 2013

We booked a room by calling the phone number from the Crown Plaza web site, upon check-in the front desk manager "Frank Shave" explained that we reserved through a third party lodging company and they should not have told us a King room should be available. Frank was so nice, understanding and took the time to explain even though I booked from their web site phone number the operator should not have told us a king room would be available. Frank's outstanding customer service and the niceness of the night bellman and morning breakfast waitress Katherine (the vegetable omelette had more garlic than an Italian dinner) is the only reason this hotel did not get a Terrible rating from me.

The hotel lobby and rooms are nice, however we checked out early due to the noise in the hotel. The gentleman speaking on the phone in the next room felt like he was talking to us without a wall separating us. We know exactly when each night time train went by as well as when the garbage trucks arrived. We paid a good amount for a small bed and a lousy nights sleep. When we departed early they tried to charge us an early departure fee, until we complained and explained why we were leaving.
We will never return to this hotel!

Room Tip: Go to another hotel!
See more room tips
  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 4Crackers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ken K, General Manager at Crowne Plaza Knoxville, responded to this review, November 19, 2013
Thank you for your feedback regarding your recent stay. I would love the opportunity to discuss your reservation if you like. I may be reached at 865 522 2600.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 10, 2013

The staff was great and you can't beat the location for a game, but there are so many annoying small details. For instance:

-door card reader didn't work even after they came to "fix" it

-really uncomfortable beds

-toilet ran loudly every time

-bad shower (doesn't get warm)

-breakfast buffet was almost $30 for two people and they food was cheap stuff they just hear up

-TV didn't work

-very nice lobby, but everything else was not as good

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank NoahHaley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelstaff1234, Public Relations Manager at Crowne Plaza Knoxville, responded to this review, November 18, 2013
Thank you very much for sharing your comments regarding your recent stay with us. We appreciate your feedback, whether positive or negative, so we can improve and continue to grow as a top quality hotel. We apologize you had a few mishaps while enjoying your stay and will look into your notes.
Once again I apologize and thank you for commenting.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Asheville, North Carolina
Level Contributor
16 reviews
4 hotel reviews
Reviewed November 5, 2013

We recently spent one night at the Crowne Plaza with our dog and had a fantastic stay. Everyone was so friendly and welcoming! You could tell that the staff loved animals, which made us feel right at home. The room was comfortable and had everything we needed. We will definitely stay here again!

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hillary W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelstaff1234, Public Relations Manager at Crowne Plaza Knoxville, responded to this review, November 6, 2013
Dear Hillary W., Thank you for commenting on your stay. We were very pleased to hear you were happy with our staff, hotel rooms and facilities. The best thing for us to hear is that our guests feel at home when they stay with us. Thank you again for your feedback and we hope to see you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cincinnati, Ohio
Level Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed November 3, 2013

Stayed for a weekend to see a show at the Bijou, Really a nice place to stay, they have a restaurant with a breakfast buffet. Right in the heart of the Downtown area, with many cool little shops and place to eat. Nice room with a comfy bed. :) Big TV, not that you're watching much with so much to do.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rerespur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelstaff1234, Guest Relations Manager at Crowne Plaza Knoxville, responded to this review, November 4, 2013
Dear Rerespur, Thanks for staying with us and leaving your feedback. We're so happy you enjoyed our comfy beds and TVs and were able to take advantage of our downtown location and our breakfast buffet. We hope you had a great weekend and enjoyed your Bijou show! Thank you again for commenting.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Clarksville, Tennessee
Level Contributor
47 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed October 19, 2013 via mobile

We arrived for a late check in, and was warmly welcomed by the front desk clerk, check in went smooth, and we were giving the 'spill' about the amenities, breakfast, bar, and room service.
The room was large and clean, the bed was a little harder than I am used too but it didn't disrupt my sleep. The large screen tv was an awesome addition. I liked the bathroom, it wasn't very large, but it was functional. The location was perfect, I had a meeting at the UT campus 9:00 am the next morning, so we took advantage of the breakfast from the menu, we decided to eat from the breakfast Buffett our next trip. The valet gentleman was awesome, he gave us the exact directions to the building on campus where I needed to be so I made it on time.
Overall, we had a good stay at this hotel and will not hesitate to stay there again when we are in Knoxville!

Stayed October 2013, traveled as a couple
Helpful?
Thank Renee006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelstaff1234, Public Relations Manager at Crowne Plaza Knoxville, responded to this review, October 21, 2013
Dear Renee006, Thank you for taking the time to give us feedback on your hotel experience. We're happy to hear you had a pleasant time and enjoyed the convenience of the hotel location and service. Thank you again for your comments and we hope to see you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Knoxville hotels
0.3 mi away
Hilton Knoxville
Hilton Knoxville
#22 of 87 in Knoxville
4.0 of 5 bubbles 1,146 reviews
0.3 mi away
Holiday Inn World's Fair Park-Knoxville
0.5 mi away
Four Points by Sheraton Knoxville Cumberland House
Show Prices
Show Prices
Show Prices
1.0 mi away
Hilton Garden Inn Knoxville/University
0.6 mi away
Knoxville Marriott
Knoxville Marriott
#39 of 87 in Knoxville
3.5 of 5 bubbles 535 reviews
5.4 mi away
Hampton Inn & Suites Knoxville Papermill Drive
Show Prices
Show Prices
Show Prices

Been to Crowne Plaza Knoxville? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Crowne Plaza Knoxville

Property: Crowne Plaza Knoxville
Address: 401 W Summit Hill Dr, Knoxville, TN 37902-1416
Phone Number:
Location: United States > Tennessee > Knoxville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#8 Romantic Hotel in Knoxville
#21 Business Hotel in Knoxville
#24 Family Hotel in Knoxville
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Knoxville 3.5*
Number of rooms: 197
Official Description (provided by the hotel):
The Crowne Plaza Knoxville, 20 minutes from McGhee Tyson Airport, is located in Downtown Knoxville. Walk to the Old City and Market Square to enjoy over 30 eateries, nightlife, shopping and outdoor concerts. The Crowne Plaza is convenient to the University of Tennessee, Neyland Stadium (UT Football), Thompson Boling Arena (Vols & Lady Vols Basketball), Civic Auditorium & Coliseum (Ice Bears Hockey), Knoxville Convention Center, Tennessee Theater, Knoxville Museum of Art, Worlds Fair Park, Volunteer Landing, The Star of Knoxville Riverboat, East Tennessee Historical Society, Blount Mansion, James White Fort and the Mabry-Hazen House. Each newly renovated guestroom includes free wireless high-speed internet access and a host of other amenities. Come experience our restaurant, Mahogany's, featuring breakfast, lunch and dinner. Order room service or visit the Library for Starbucks coffee or your favorite cocktail. Our 3000 sq ft Gym features state-of-the-art cardio and weight equipment and an indoor heated pool. Visit our uniquely appointed Gift Shop and 24-hour Business Center. The Crowne Plaza Knoxville has over 15,000 sq ft of meeting space, ranging from our Executive Boardroom to our Summit Ballroom, making us the perfect meeting place for large and small meetings. We look forward to serving you at the Crowne Plaza Knoxville. With our dedicated staff and exceptional service standards, we will exceed your expectations! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with IHG, Hotels.com, Expedia, Booking.com, Hotwire, Priceline, Cancelon, Cheap Tickets, getaroom.com, Evoline ltd, TripOnline SA, HotelsClick, HotelQuickly and HRS so you can book your Crowne Plaza Knoxville reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Knoxville Hotel Knoxville
Knoxville Crowne Plaza

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing