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“Perfect Cross Country Stop”

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Crowne Plaza Knoxville
Ranked #21 of 86 Hotels in Knoxville
Certificate of Excellence
Great Falls, VA
Level 6 Contributor
113 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
“Perfect Cross Country Stop”
Reviewed May 7, 2013

I stay at the Crowne Plaza as an intermediate stop between Washington DC and Tuscaloosa Alabama to pick my daughter up at school, when on the highway. It is just off of a main highway, has safe indoor parking right off the lobby, clean and nice rooms, and an awesome breakfast buffet included in my room price. Directly across the street are about a dozen fantastic restaurants with live music and street musicians playing outside the restaurant patios. Even an Alabama fan won't mind staying near the University of Tennessee when the accommodations are this nice

Room Tip: Choose a business suite upgrade, quiet floors
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  • Stayed April 2013, traveled with family
    • Value
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Helpful?
Thank mfingerhut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ken K, General Manager at Crowne Plaza Knoxville, responded to this review, May 20, 2013
Google Translation
I'm glad you enjoyed your stay. Roll Tide! Go Vols!
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544 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Level 5 Contributor
60 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed May 7, 2013

The hotel is excellent. We were in Knoxville for a weekend conference in late April. The rooms were clean and well-appointed. The breakfast buffet is good. The exercise facility is outstanding. I recommend the hotel.

  • Stayed April 2013
    • Value
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Helpful?
Thank gwfritz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ken K, General Manager at Crowne Plaza Knoxville, responded to this review, May 20, 2013
Thank you so much for the nice comments. I'm pleased you enjoyed the Crowne Plaza Knoxville and hope you will return.
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memphis
Level 5 Contributor
84 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed May 6, 2013

The staff is very friendly and the area around the hotel is beautiful. The lobby is very nice with nice dark wood. The rooms are spacious and the tile work in the bathrooms are a bonus. The beds are very comfortable. Drawbacks are dated carpet and wall coverings, closets, air conditioners, slow elevators, and a horribly small parking garage. The meeting spaces were very nice but the rooms need some updating.

Room Tip: Higher floors are very quiet.
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  • Stayed May 2013, traveled on business
    • Value
    • Location
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Helpful?
Thank georgec391
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ken K, General Manager at Crowne Plaza Knoxville, responded to this review, May 7, 2013
Thank you for your feedback. I appreciate your business.
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Chattanooga, Tennessee
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 6, 2013

Upon arrival they only offered us a double bed or a smoking king room (who still offers double beds and smoking rooms anymore?). The room felt like a room in my grandmothers home - in fact, the entire hotel is beyond outdated. We checked out 10 minutes after checking in and not only did they not even bother trying to keep my business, they also charged a $10 early checkout fee (for what, I am not sure). I will NOT be back here and would recommend Hampton Inn or Holiday Inn as low spend alternates or The Oliver, where we ended up staying as the best all around option.

  • Stayed April 2013, traveled as a couple
    • Value
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Helpful?
1 Thank liz p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ken K, General Manager at Crowne Plaza Knoxville, responded to this review, May 7, 2013
I am sorry you were dissapointed.
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East Stroudsburg, Pennsylvania
Level 2 Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 5, 2013

My husband and I stayed 2 days in April. From the moment we got out of the car to the time we left, there was always someone to greet us or help in any way. The valet was prompt and courteous. Brennan, the front desk representative was pleasant and knowledgeable about the area. He gave us map which he marked up for us and answered all our questions. The room was very clean- thank you, Ta keela (I am soooo sorry if I got name wrong- did not write it down). Lovelle, the night shift front desk person was also very helpful. When it came time to leave, Robert - with a smile- helped us with luggage and brought our car to us. The whole experience was great, and we look forward to staying at your hotel again. I am sorry if I spelled names wrong and missed anyone. Thanks again!

Room Tip: Ask for a higher level that faces the Market Square.
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  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank TravelMates2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ken K, General Manager at Crowne Plaza Knoxville, responded to this review, May 7, 2013
Thank you for choosing the Crowne Plaza Knoxville. I'm pleased that you enjoued your stay and look forward to your return.
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Denver, CO
Level 4 Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed April 26, 2013

Great location, easy walk to nearby restaurants, bars and shopping. Ate lunch here once and it was good and not over priced for a hotel. Room was clean and comfortable, bathroom small but nicely done for the size. Staff very nice and welcoming. Was a little disappointed that the breakfast buffet only went until 10:00 a.m. and fresh coffee was hard to come by at certain times of the day, but would certainly stay again!

  • Stayed April 2013, traveled with friends
    • Value
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Helpful?
Thank Rainbow9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ken K, General Manager at Crowne Plaza Knoxville, responded to this review, April 29, 2013
Thank you for choosing the Crowne Plaza Knoxville. I appreciate your thoughts as well and will discuss them with the staff.
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Nashville, Tennessee
Level 4 Contributor
27 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed April 25, 2013

I usually look for hotels in the Hilton family when I travel so that I can earn Hilton Honors points. On this particular business trip, there were no rooms to be found at the state rate in or around Knoxville, so a co-worker recommended the Crowne Plaza. Overall, I was very impressed with this property. The hotel is easy to access off of I-40, and is within walking distance of Market Square and several restaurants.

My room was clean and comfortable, and the staff members I encountered were friendly and accommodating. Unlike the downtown Hilton where I usually stay on business trips to Knoxville, the garage at the Crowne Plaza has a direct direction to the guest lobby and is easy to navigate.

I ate breakfast in the hotel restaurant. A buffet is offered but I ordered an omelet off the menu. The food was excellent and my server was very attentive.

I would not hesitate to book this hotel again and would recommend it to others.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rigatoni58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ken K, General Manager at Crowne Plaza Knoxville, responded to this review, April 29, 2013
I,m glad you enjoyed your stay. I appreciate your business and hope you will choose us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Knoxville

Property: Crowne Plaza Knoxville
Address: 401 W Summit Hill Dr, Knoxville, TN 37902-1416
Phone Number:
Location: United States > Tennessee > Knoxville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#8 Romantic Hotel in Knoxville
#21 Business Hotel in Knoxville
#24 Family Hotel in Knoxville
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Knoxville 3.5*
Number of rooms: 197
Official Description (provided by the hotel):
The Crowne Plaza Knoxville, 20 minutes from McGhee Tyson Airport, is located in Downtown Knoxville. Walk to the Old City and Market Square to enjoy over 30 eateries, nightlife, shopping and outdoor concerts. The Crowne Plaza is convenient to the University of Tennessee, Neyland Stadium (UT Football), Thompson Boling Arena (Vols & Lady Vols Basketball), Civic Auditorium & Coliseum (Ice Bears Hockey), Knoxville Convention Center, Tennessee Theater, Knoxville Museum of Art, Worlds Fair Park, Volunteer Landing, The Star of Knoxville Riverboat, East Tennessee Historical Society, Blount Mansion, James White Fort and the Mabry-Hazen House. Each newly renovated guestroom includes free wireless high-speed internet access and a host of other amenities. Come experience our restaurant, Mahogany's, featuring breakfast, lunch and dinner. Order room service or visit the Library for Starbucks coffee or your favorite cocktail. Our 3000 sq ft Gym features state-of-the-art cardio and weight equipment and an indoor heated pool. Visit our uniquely appointed Gift Shop and 24-hour Business Center. The Crowne Plaza Knoxville has over 15,000 sq ft of meeting space, ranging from our Executive Boardroom to our Summit Ballroom, making us the perfect meeting place for large and small meetings. We look forward to serving you at the Crowne Plaza Knoxville. With our dedicated staff and exceptional service standards, we will exceed your expectations! ... more   less 
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Also Known As:
Crowne Plaza Knoxville Hotel Knoxville
Knoxville Crowne Plaza

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