This is a much older Crowne Plaza (I believe it was built for the World's Fair) and is definately showing it's age. Some of the other reviews had stated that it had been renovated however, I stayed at this property years ago and I didn't see any changes, especially in the public areas. ( they do have a new gym) Here are the pros and cons:
Reasonable prices on all services
Decent service by most individuals
Free and fast internet service
Good underground parking
Great room service and decent food
Very comfortable beds
Super nice new gym and it appeared the indoor pool area had been renovated.
Housekeeping problems (had to change rooms upon arrival, crumbs under desk and behind the headboard)
Room keys very easily became deactivated resulting in running up and down to the front desk
Very poor lighting throughout the property and rooms (my room had a vast array of inexpensive lamps with differant types of bulbs)
Tiny and garishly lit bathrooms with very small tubs.
A general tired feel to the place resulting from half dead flower arrangements, old furniture, outdated restaurant, dead flowers at the front entrance and old looking corridors.
Very noisy old heating and air units in the rooms. I had to turn mine off so I could sleep.
Again this is definately NOT a 4 star property and is barely a 3. Renovation is badly needed before this property reachs dump status. DO NOT pay full price for this property, you will be disappointed.
- Official Description (provided by the hotel):
- The Crowne Plaza Knoxville, 20 minutes from McGhee Tyson Airport, is located in Downtown Knoxville. Walk to the Old City and Market Square to enjoy over 30 eateries, nightlife, shopping and outdoor concerts. The Crowne Plaza is convenient to the University of Tennessee, Neyland Stadium (UT Football), Thompson Boling Arena (Vols & Lady Vols Basketball), Civic Auditorium & Coliseum (Ice Bears Hockey), Knoxville Convention Center, Tennessee Theater, Knoxville Museum of Art, Worlds Fair Park, Volunteer Landing, The Star of Knoxville Riverboat, East Tennessee Historical Society, Blount Mansion, James White Fort and the Mabry-Hazen House. Each newly renovated guestroom includes free wireless high-speed internet access and a host of other amenities. Come experience our restaurant, Mahogany's, featuring breakfast, lunch and dinner. Order room service or visit the Library for Starbucks coffee or your favorite cocktail. Our 3000 sq ft Gym features state-of-the-art cardio and weight equipment and an indoor heated pool. Visit our uniquely appointed Gift Shop and 24-hour Business Center. The Crowne Plaza Knoxville has over 15,000 sq ft of meeting space, ranging from our Executive Boardroom to our Summit Ballroom, making us the perfect meeting place for large and small meetings. We look forward to serving you at the Crowne Plaza Knoxville. With our dedicated staff and exceptional service standards, we will exceed your expectations! ... more less
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- Also Known As:
- Crowne Plaza Knoxville Hotel Knoxville
- Knoxville Crowne Plaza