We have family in the Knoxville area, so when we visit twice a year we stay at the Knoxville Marriott. We like it because of the convenient location (you can hop right on the Interstate and go to the Smokeys or Gatlinburg). We also enjoy that it is an upscale type of hotel, with a very fancy lobby and free coffee in the morning. It used to have a lot more free amenities (such as free wireless internet in the lobby, and a Concierge Lounge on the 11th floor for people who were in the Marriott Rewards Club), but they have recently scaled back on all of the nice extras, and sadly it is now just a room to sleep in.
The rooms themselves are nice but nothing special. Although we stay here frequently, and have for years, every time we check in we have to remind them to bring a rollaway bed for our child (even though we reserve one online every time). We frequently get put in the wrong kind of room, near stairwells where it is loud, and have to correct it with the front desk. The rooms are reasonably clean, but it's an older hotel and suffers from just being old. The pool is supposed to be heated and available year round, but it's not. It's only open in the Summer, which is annoying. The staff is friendly, but most of the employees seem quite young, new, and frequently confused.
Despite all this, we chose the Marriott because it is the best choice we have found over the years (and we have tried several other upscale hotels in the area). Also, if you are government or military they have an excellent low rate.
- Official Description (provided by the hotel):
- Discover downtown Knoxville from memorable and ideally located accommodations at Knoxville Marriott. You'll notice the difference in our downtown Knoxville, Tennessee hotel the moment you step into our doors, which are steps from top destinations including Knoxville Convention Center and University of Tennessee, Gatlinburg. ... more less
- Reservation Options:
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- Also Known As:
- Marriott Knoxville Hotel Knoxville