I completed a survey form earlier today for my stay, and I indicated: this is the worst Marriott I've ever stayed at. My opinion stands.
This property, according to an Internet search, was built in 1972. While it has been updated... It feels every bit that old. The rooms are poorly sound insulated with heavy traffic sounds from a road system that is not that busy. I could hear non-stop dripping noises. It got so bad over night I took a walk... Found a bucket on the floor above me in the center of the hall capturing water. Very classy.
The room furnishings were generally up to date but in poor condition. The room was clean but could have been cleaner. There was also a smell in the room and in some of the halls.
Staffing will generally rule the day and stay at a hotel for me. The checkin experience was negative with a relatively rude person. The bar staff later at night were generally not very concerned about customers, their personal conversations appeared much more important. On a positive note, the front desk staff at night were better when approached for a map and directions, they represented the brand well.
I wish I had spent another night at the Hilton instead of moving. There was an event at the Hilton that would have put me in a different room type... Something I didn't want to do... It would have been a much better choice though.
One final positive... Free parking, not much of a trade off.
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- Also Known As:
- Marriott Knoxville Hotel Knoxville