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“Pleasant stay, lousy breakfast”

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Red Roof Inn Knoxville Central
Ranked #56 of 87 Hotels in Knoxville
Reviewed September 29, 2013 via mobile

We spent 3 nights at the end of September to visit our son at UT. We were somewhat put off in arrival by the desolate and unfinished look of the side and front of the hotel. They have a ways to go on their renovations and landscaping! However check-in was fine, service good, friendly staff, comfortable room near elevator. We loved having a shuttle to the Vols football game on Saturday, that made life lot simpler. Bed comfy, nice pillows, good bathroom (with good water pressure), fridge and.microwave handy, nice TV. Only a couple complaints: 1) broken lightbulb next to bed, had to get replacement. 2)Use of Styrofoam for cups was not appealing nor environmentally friendly.
3)breakfast was just sad: white bread, concealed eggs, cheap muffins, cheap bagels, cheap pastries, so-so waffles, NO whole wheat bread, NO yogurt, NO fresh fruit!! come on, seriously? Y'all could do a lot better than that. An overall good value, but not competitive with holiday inn express, yet.

  • Stayed: September 2013
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Thank BiHomeMom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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120 - 126 of 210 reviews

Reviewed September 15, 2013 via mobile

We stopped here while driving through Tennessee. We were basically just looking for an affordable place to stay for the night that was decently clean. Unfortunately, the room we stayed in was a little bit disgusting. For starters, the door had apparently been off it's hinges recently and didn't open easily. Next, all the furniture and carpet had stains on it. I didn't feel comfortable taking my shoes off. The bathroom was a bit gross and obviously hadn't been cleaned well in a while. The countertops had junk on them that could easily have been removed by wiping them clean but alas this had not been done for some time. The beds were inspected ( just to be safe) and did seem to be clean but the rest of the room had clearly been neglected.
The staff was courteous when we checked in and out, no problem there at all. We bypassed the free breakfast in the morning since nothing really looked appealing.
I guess you get what you pay for but I expected this type of room to be better than that of a cheap motel. I would not ever stay there again.

  • Stayed: September 2013
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Thank Cloakofstars
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 9, 2013

I travel all around the country and I have been to Knoxville a couple of times, but this time when I checked in the front desk staff was very friendly and helpful. When I went into my room, on the third floor, it smelled like someone smoked some illegal stuff! I don't mind it but it was overwhelming. The AC was on and it made a god awful noise, I tried to see if it was just the cover. I took the cover off and there was soooooo much dust built up under the cover it was pathetic. Looked like it wasn't cleaned for months. When I took a shower later that evening, the water pressure at the faucet was great until I turned on the shower, it was like drip, drip. I am retired military and still used to taking quicker showers than normal people, takes me about 6 minutes to get clean, this shower took me a minimum of 15 minutes!!! When I finally opened the shower curtain I noticed behind the bathroom door there was black, greasy looking stuff running down the back of the door, looked really nasty.

  • Stayed: September 2013, traveled on business
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1  Thank Martin L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 2, 2013 via mobile

Can't ask for any more. Clean room, an ok wifi right off of I 40. Their continental breakfast was not good. But for under $50 to crash for a night, can't complain. Will consider staying again if I visit the area.

  • Stayed: September 2013
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Thank Iamsolar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 24, 2013

Booked room on Priceline for about $48.00 per night. It was difficult to find coming in from the west on I-40, so make sure you have good directions. The hotel had all inside rooms & a a friendly front desk staff. Room was fine - although TV was old & small. But then, all I wanted to do was go to sleep. The breakfast buffet was eggs, sausage, toast, bagels, pancakes, creels......not real neatly but filling. I made a breakfast sandwich out of the bagel, egss & sausage and headed out on I-40 East to see a beautiful sunrise over the Smokey Mountains.

Stayed: August 2013, traveled with family
Thank BigDogWillie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 22, 2013

This is not one of the better RRI's you'll find.

There is a general run-down, dingy, borderline uncleaned feel to this hotel, and there is a musty old carpet smell that you can't get away from. The rooms are not thoroughly cleaned; mine had very obvious cobwebs and areas that hadn't been thoroughly vacuumed. The AC cord was unplugged from the TV to save power, but it was wall-mounted and it was not obvious where the AC cord plugged in on the back. The phone did not work. The bed was okay, but the sheets were pilled and old. The view out the window on the ground floor was of the muddly, grassless area between the halves of the hotel and the construction area. The pool area was run-down, with weeds growing in the planters and the remaining shubbery. There was a roof- covered area with tables at the pool, but the ceiling was missing in places and water was dripped down. The pool needed to be serviced.

The front desk worker appeared to be an owner or manager of the unit, but had no name tag with his name or position on it. He spoke very poor English and was a bit curt with me when I asked if I could pay cash (which is my policy). He informed me that the hotel had recently had a number of cases where guests had paid cash, and then stole everything from the room. That didn't make me feel too safe, as did the guests I saw in the hallways, and the construction workers outside.

The "Business Center" was just a single desktop computer, a phone that wouldn't dial out, and a printer. The air conditioning didn't work in that room.

The "Fitness Center" had the lights turned out, and the treadmills, etc. were scattered around the room in such a way that it appeared they'd been moved by the staff and not put back in place. It didn't look like it had been used in a while.

There was a lot of noise in the hallways in the evening there.

I didn't stick around for breakfast so can't rate it, but after everything else I saw there, I didn't want to take a chance on eating there.

As of this review date, there is a great deal of construction work taking place on the left half of the hotel. It looks like a complete remodel. The area around the hotel is completely devoid of grass, has puddles of standing water, and in general, looks like a construction area. The walkways between the halves are blocked off with plastic and scaffolding.

I have stayed at the RRI on Advantage Place off Cedar Bluff Rd., and it's not that much further out. I highly recommend this other location. If you look at the TripAdvisor reviews, it gets very high marks and I would agree with those.

I would not recommend that travelers stay at this RRI location.

Room Tip: If you do choose to stay here, I would suggest staying on the top floor in the right half of the hot...
See more room tips
  • Stayed: August 2013, traveled solo
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1  Thank Michael S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 11, 2013

We were on a roadtrip to Florida and had made reservations the night prior. My expectations were lower based on previous experiences with other Red Roofs. The front desk personnel was upbeat, give us the run down to the locations of everything and offered up. Menu to a local restaurant that delivered food other than pizza. The room was clean, beds were average, I would return on my way to Florida!

Stayed: August 2013, traveled with family
Thank Stout1967
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Red Roof Inn Knoxville Central

Address: 1315 Kirby Rd, Knoxville, TN 37909-2850 (Formerly Holiday Inn Central @ Papermill)
Location: United States > Tennessee > Knoxville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #56 of 87 Hotels in Knoxville
Price Range: $60 - $72 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Red Roof Inn Knoxville Central 3*
Number of rooms: 128
Official Description (provided by the hotel):
Centrally located, Red Roof Knoxville Central is convenient to so many Knoxville attractions, yet its quiet suburban location is restful and relaxing. If you’re here on business, downtown Knoxville and University of Tennessee are both just 5 minutes away. West Town Mall, Knoxville Convention Center, U of Tennessee Medical Center, Neyland Stadium, Lakeshore Park, and Knoxville Racquet Club are also nearby. The Army Reserve Base and Tennessee National Guard facilities are also close by. If you’re interested in visiting the Smoky Mountains, it’s a pleasant drive of less than an hour. Conveniently located near I40, exit 383, Red Roof Knoxville Central has great shopping just around the corner, and a number of great restaurants within a half mile.Red Roof Knoxville Central features a business center, interior corridors, free hot breakfast featuring eggs and sausage, flat screen TVS, a free fitness facility, a coin laundry, free high speed wireless internet, a sparkling seasonal pool (open May through September), and free on-site parking and motorcoach parking. Our guest rooms feature spacious sitting areas, custom furnishings, overstuffed chairs and sofas, and dedicated workspaces. You’ll also enjoy cable TV, data ports, hair dryers, in-room coffee makers, and irons and ironing boards in all rooms. Selected rooms also offer microfridges and microwaves. Experience our complimentary coffeehouse –style coffee and tea, as well as our dining delivery service and free morning newspapers. One well-behaved family pet per room is welcome. ... more   less 
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Also Known As:
Red Roof Inn Knoxville Central Hotel Knoxville
Holiday Inn Central Papermill
Holiday Inn Knoxville
Knoxville Holiday Inn

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