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“Excellent Stay!!”

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Holiday Inn Knoxville West- Cedar Bluff Rd
Ranked #16 of 87 Hotels in Knoxville
Reviewed February 28, 2014

Stayed at this beautiful location for 2 days while attending a conference hosted at hotel. All the staff were very friendly, helpful and always smiling. Our group was served lunch daily that was delicious, it was 5 star quality by far! The room was spacious, clean and comfortable. I had a mini fridge and microwave which came in handy to reheat my dinner from the first night meal. Everything about this hotel was southern hospitality and I would stay here again when in the area!

  • Stayed: February 2014, traveled on business
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Thank Perry H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael P, General Manager at Holiday Inn Knoxville West- Cedar Bluff Rd, responded to this reviewResponded March 4, 2014

Thanks so much for your warm comments. We are thrilled your conference and stay were a success!

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Reviews (458)
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392 - 398 of 458 reviews

Reviewed February 28, 2014

This hotel was Great for a business person. Very nice rooms (some recently remodeled). Had a very quiet bar, to get a drink at the end of a stressful day. And, their food was Amazing! Wonderful experience at this hotel. I will definitely visit again!

  • Stayed: February 2014, traveled on business
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Thank Rick V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael P, General Manager at Holiday Inn Knoxville West- Cedar Bluff Rd, responded to this reviewResponded March 4, 2014

Thanks so much for taking the time to write us a review!

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Reviewed February 27, 2014

Clean, comfortable, courteous, with an attached restaurant/lounge. Everything you need all in one location. The breakfast buffet is great - Monica and Juneice will treat you with the utmost respect and attention. I'll definitely stay here again!

  • Stayed: February 2014, traveled on business
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Thank rocky30512
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael P, General Manager at Holiday Inn Knoxville West- Cedar Bluff Rd, responded to this reviewResponded March 4, 2014

Thanks so much for taking the time to write us a review, we are glad you enjoyed your stay!

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Reviewed February 27, 2014

We called ahead and spoke to a very nice gal, made a reservation for a king room at this location.
We arrived at the hotel only to find a total dingbat at the front desk. He was on a call and when he finished he took 2 more before helping or even acknowledging us, then another guest came up and he helped him first even though we had been standing there for 10 minutes. We get to our room and it had 2 queens (we did not complain because I'm sure Caleb would have been overwhelmed at what he was to do next).
The beds were comfortable and the room was clean.
The best thing is that you can get room service from a café in the hotel. After a long day on the road this was so fabulous I can't even tell you. We also used the room service for breakfast.
This location is pet friendly and the fee is only 35.00 (always appreciated) and the shower was hot with great water pressure!!
You can hear everything in the hall so if you are a light sleeper take a room away from an elevator (I was out like a light).
There is a mini fridge (larger than usual) and a microwave. The high speed internet was very good (if you are a regular traveler you know how awesome this is).
Strangely there was no bathtub in our room, so if you have kids this might

Room Tip: If you are a light sleeper, get a room away from the elevators, put do not disturb sign out or house...
  • Stayed: February 2014, traveled as a couple
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Thank Bissynut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael P, General Manager at Holiday Inn Knoxville West- Cedar Bluff Rd, responded to this reviewResponded March 4, 2014

Thanks so much for taking the time to write us a review! We are glad you enjoyed your stay and hope to see you again if your travels bring you back to Knoxville!

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Reviewed February 25, 2014

This is a large hotel with a smallish parking lot. However, we were able to find parking close to the door near our room. Our room was clean and well-appointed. We stayed in a room recently remodeled and it was quite lovely. There was a good sized refrigerator and a microwave. The staff was both friendly and knowledgable. Only criticisms: the room was a little on the small side for the four of us and our room was sooooooo far from the pool. A map of the hotel in the room would have helped us navigate the facilities better. Overall, pleasant experience.

Stayed: February 2014, traveled with family
Thank Kimerris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael P, General Manager at Holiday Inn Knoxville West- Cedar Bluff Rd, responded to this reviewResponded February 26, 2014

Thanks for taking the time to write us a review, and we are glad you enjoyed your stay! A detailed map of the property made available in guest rooms is a great idea and something we will certainly explore!

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Reviewed February 25, 2014

We were in town for a Treat 'Em Right Seminar, hosted by by Cody Bateman, the author of "Promptings" during February 22nd - February 23rd. and had driven from Columbus, Ohio. The best part of our experience was the quality of the service we received from your Front Desk Representative, Caleb. This young man was exceptional in his attitude, appearance and problem-solving skills. He also exuded a sense of empowerment, that most customer service people lack whenever they are challenged to meet a need or enhance an experience. He was an active listener and a very engaging conversationalist. He acted as if he wanted to make sure we had a "better than okay" experience. He offered us the buffet breakfast, which was absolutely great, especially since it was not originally a part of our accommodations. The service was attentive and the food was good. There is more to the story . . . We were 100 miles outside of Knoxville when we discovered that we were missing a cell phone! We called the number Caleb gave us and he answered every single time until the phone was found and he assured us he would send it Federal Express to our destination. It arrived today! Now that is what I call spectacular service. Please commend this exceptional young man for making our experience in Knoxville at your hotel awesome.

Room Tip: Our room did not come with a bathtub.
  • Stayed: February 2014, traveled on business
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Thank Cadillacladymedia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael P, General Manager at Holiday Inn Knoxville West- Cedar Bluff Rd, responded to this reviewResponded February 26, 2014

Thank you so much for taking the time to write us a review! We are very proud of our staff and Caleb is one of our best! We are so glad that our team was able to help contribute to an enjoyable trip. We hope to see you back next time your travels bring you to Knoxville!

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Reviewed February 24, 2014

The most attentive, customer-oriented employees! Every employee greeted me with a smile and something kind to say. General Manager Michael chatted with me personally and I felt so welcome. The room was great and the parking lot was easily accesible. Despite the renovations, the hotel was very clean and easy to get around. Very easy to access the highway! Near retail area, inclduing Starbucks and other restaurants.

  • Stayed: February 2014, traveled on business
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Thank Courtney K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael P, General Manager at Holiday Inn Knoxville West- Cedar Bluff Rd, responded to this reviewResponded February 26, 2014

Thanks so much! We appreciate the kind words!

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Additional Information about Holiday Inn Knoxville West- Cedar Bluff Rd

Address: 9134 Executive Park Dr, Knoxville, TN 37923-4508
Phone Number:
Location: United States > Tennessee > Knoxville
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Knoxville
#15 Romantic Hotel in Knoxville
#15 Family Hotel in Knoxville
Price Range: $114 - $206 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Knoxville West- Cedar Bluff Rd 3*
Number of rooms: 222
Official Description (provided by the hotel):
Combining luxury, convenience, & location, the Holiday Inn - Knoxville - West at Cedar Bluff offers quick & easy access to downtown Knoxville, the University of Tennessee, & the Great Smoky Mountains National Park. Right off I-40 & I-75 in West Knoxville, we're only minutes away from many of our area's top attractions. Our Holidome recreational area, public areas, & guestrooms are spacious and elegant. We feature our Cafe Restaurant and Swizzles Lounge, with entertainment six nights a week. Relax in our indoor/outdoor pools, hot tub, and enjoy the only full-service hotel in West Knoxville. We are pet friendly! Reservations must be made for a pet-friendly room, and there is a $35.00 non-refundable pet fee. For our government travelers, please be advised that we do require either a Federal Government ID or a TN State ID. We look forward to seeing you soon! ... more   less 
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Also Known As:
Holiday Inn Knoxville - West (i-40 & i-75) Hotel Knoxville
Holiday Inn Knoxville - West (i-40 And i-75)
Holiday Inn Cedar Bluff
Knoxville Holiday Inn

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